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Airtel GPRS — Very Slow Speeds

Dear Sir,
I am experiencing very slow speeds on my Airtel Connection. I use internet generally on my mobile phone itself and I have found the speed to be very unsatisfactory. I am using one of the newest Android handsets, rest assured ...the problem is not with my mobile phone. I have the [protected]@Rs98 pack activated on my mobile. But with the current speeds I dont think I will even be able to use 300-400 MB. I am using your EDGE network and to the best of my knowledge the speeds are supposed to be much better than 2-3 KBps than i am getting right now. I suspect you are throttling the GPRS Unlimited plan users. Just to mention than I recently switched to Airtel, from CUG Vodafone plan (for which my company was paying the bills), just so that I can use the internet without hassles. Is this how you plan to get loyal customers?
My phone number is [protected].
Kindly address the issue.
Puneet
Complaint comments  35 Comments     Updated: Share0Tweet0

Comments

airtel/prepaid gprs — i have only 4 kbps speed by airtel

i have only 4 kbps speed by airtel
i have many time complen for this way in costomer care
but no result

Airtel GPRS service — speed very slow

AITEL GPRS SPEED IS VERY SLOW. IT IS EVEN BELOW 1000 BYTES. WILL THE COMPANY PROVIDE GOOD SERVICE TO ITS CUSTOMORS. OTHERWISE IT SHOULD SHUT DOWN THE SHOP.

Airtel — Low Speed of GPRS

I am using gprs facilities of Airtel mobile office on payment of Rs.399 per month, through mobile phone sony ericsson w580i. Now the problem I am facing that is of low speed i.e.115kbps. How can I increased upto 512 kbps?

Phone No. [protected]

Airtel — iphone not connected to net

Sir
my iphone wrongly deleted all functions.i had restore at airtel point Bhubaneswar(orissa).now phone is working but there is problem to conect internet it saw:Cellular data survice not activated" since last 7 days i contact costumer care Bhubaneswar but they cant solve it the complain no of customer care Bhubaneswar never worked its hard to contact tham.please help me in this matter
jayesh joshi
+[protected]
i have aproblam low speed of gprs browsing.so sir plz help me

Airtel — gprs speed is too low

iam using the gprs mobile office .the speed providing by the company is too low it is 115.6kbps and company ask that we are providing the speed of 462.6kbps i also contact to customer care but no reasonalble reply is to be given by them my contact no is [protected] if any action not taken immediatly i will have to take some action against you and you will have to refund me the amount which is deducted from my account

AIRTEL/GPRS — slow service

hello sir
i am a airtel mobile gprs service user.the speed of gprs service is very slow of airtel.i use daily 20rs plan, but i am not satisfied from gprs speed of airtel.please please do something to improove ur speed.try to offer monthly use plan at reasnable charge.thanks.
NIMESH TRIPATHI FROM BHUJ, KACHCHH, GUJARAT STATE, INDIA.

airtel gprs package — migrating me to unwanted packages

sir
i am from banglore, enjoying your mobile office weekly package from almost 3 years.
when my MO packages ends you migrate me to another package which i am not requested.

i am un aware of the trap and continue browsing which eat up all the balance in my account.
last month i lost 437 RS and yesterday 200.

i made complaint but no action.



please pay my money back, you cannot chest people like this.

change your soft ware, when my weekly pack expires dont migrate me, if i want gprs i will request you

who is responsible for this, any body there reply me

if i dont have 1 rs in my account you dont let me make a call, and u want to eat up my money how smart
your programmer .

any one to take care this nonsence
reply me

thanks
varghese mp
hi sir
i am airtel user the speed is gprs speed is very low i am no satisafied this speed plz do something to improve speed





lovepreet juj (kurukshetra)(haryana)

india

Airtel Postpaid Card — gprs not working

my gprs was not working form since 22nd of july, i called so many times in customer care but thier response is not good. i have face very difficult problem. so plz solve this problem as erly as possible

Airtel — gprs speed is too slow and poor

dear, sir here in my city ikauna, distt. Shravast. Up east, airtel gprs speed is very slow and durty we are spending per month 450/-Rs. On mobile office internet , but sad airtel gprs speed oh my god too suck and poor, so sir plz take action to improve speed now speed is only 2 to 3 kB/s its too poor , in enable of EDGE gprs service speed have to maximum 30 to 35 kB/s, so sir i request u plz do something. We all of w8ing for response plz take action.
From. Imran ahmad
City. Ikauna
Dist. Shrawasti
Pin. 271845
State. Up east
Contact. [protected]
I am customer of airtel mobile service providers from past 3 years .But nowdays what thy are doing is they starts the hellotune offer and cuts the money ..This is happened 4 times with me and they havnt provide option to contact with the call center executive .So it is difficult to adjust with it.Bcoz they are cheating us they must refund our money and more on that shouldnt cheat customers bcoz this is happened with lots of customers .Many of them shifted to other provider.
The airtel gprs network congested after they introduced the 98 pack. the speed now are very slow...

They are working on the issue but cant resolve it due to large amount of prepaid users using the 98 pack and accessing the tower at the same time...

only way they can improve the speed is by removing the 98 rs internet pack...
Airtel is no;1 network in india and having good coverage area.and new offers.but now wards airtelgprs speed ingesed a little even thow not enough to our needs.we costemers whant to get the maximam speed airtel offering that must concider airtel.
in case of gprs aircel is better speed than airtel.at least whe need airtel overcome them.becose a large amount of peole who tring airtel gprs is reduced day by day du to slow speed conetion.and still standing with only a small hope that good network coverage.if airtel ingrease speed airtel can change nop plan to good rate.for eg;13 rupees (3 days validitty)nop can change into 15 and 3 days validity change to 2 days.and bsnl also having good speed without 3g it self.so i expeting good responding from airel as a regular gprs costemer or a lot of peole who ready to avoid airtel conetion.this is a comen complant we hop a goog responce from airtel the no;1
network of india
Dear sir,
airtel gprs is not giving offerd speed to conumer.and two slow
The problem reported by puneet on 28 apr 2010 is not fully resolved .

In some places the problem is fully resolved, but a lot of customers are still experiencing the problem due to overloaded towers and airtel did nothing to solve this.

I am a postpaid customer.I reported the same problem on march first week 2010 to the nodal officer of kerala Mr Robin. every time i called him he said they are working on the issue & will resolve it in a week. Nodal office told me that the tower i use is over the capacity.

It took 3 months for airtel to make an improvement in the gprs speed.Even after that the speeds are pretty low, it just improved nothing else.

the speed of aitrel gprs before they introduced 98 pack was 160-200 Kbps even in peak time & the speed right now is still below 100 Kbps and highly fluctuating.

The only way airtel can resolve this issue is by Removing the 98rs Gprs pack & upgrade their servers and towers & start the pack again. so that the other customers not get affected by it.

I am now using Tata Docomo for gprs which gives me a speed of 160-180 Kbps even in peak times.

My name : Muneer
Tower i use : Eranhipalam
city : calicut
State: kerala

ph:[protected] or [protected]
i live in chhattisgarh korba i m facing the same problem with 98 pack of 2GB in airtel pre. the speed is toooooooo slow so i call to customer care and complaint for very slow speed they register my complaint & given complaint number 00200200 & said problem is solved in 3 days but they do nothing i m still facing the same problem so i decided if the speed is not improve before 25th june i switch to docomo which provide good speed as my friend said.
Airtel's a great brand but the GPRS is terrible...moreover they arn't bringing 3g to punjab according to the bidding results... cmon guys u call this brand reputation??? why cant airtel do something about simple edge speeds? and if no 3g in punjab airtel is definately gna loose customers in this area...
i am a postpaid airtel customer, Edge speed before the introduction of 98 pack was 160 kps and now its 10-30 kpbs.

i am protesting by not paying my monthly bill till speed come back to the level it was few months ago.

all you guys do the same thing, no bill payment means no revenue, & airtel will learn form it.

use reliance tata idea or bsnl for gprs for good speed. at least they keep the promise of a BIG Brand.
Airtel is the worst GPRS/EDGE service provider, customer service very poor.I was having a low speed problem with airtel.After informing the customer care the speed got even worse.This shows the people there in Airtel dont posses any expertise in solving the problem.I'm getting speeds of 2-5KB/sec of speed after their person from AIRTEL technical team laid his hands.For high speeds with less variations go for BSNL EDGE/GPRS.For good customer service go to aircel, with little less speed but unlimited downloading

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