[Resolved] Airtel & HDFC Bank Bank — Beware of Mobile Bills paid via Netbanking transactions
I just wanted to share my bad experience o[censored]sing Airtel Corporate connection (postpaid no [protected]), which is also an eye-opener on the practices followed by this reputed corporate, the dadagiri they impose on customers; the sheer negligence on part of HDFC Bank in resolving net-banking issues and the unprofessional behavior of customer cares on both sides. I have undergone mental torture and unnecessary inconvenience with loss of time and energy for two months, which you can save by avoiding online transactions. Please take some time to read my story…
I used to pay my postpaid bills in cash (without fail) every month to the Airtel payment center in Sector-14, Gurgaon. Then, I started using my online airtelworld account to make payments via HDFC net banking facility, which worked fine for few months. For the payment of my bill for the month of MAY’ 07 amounting to Rs. 450/-, I made an online payment using my airtelworld account via HDFC netbanking (DATED: 11th June 2007 and TIME: 10:22 AM). Everything worked fine and transaction was successful as usual. I even received the payment realized SMS from Airtel saying that amount of Rs 450 had been realized on 12th June 2007.
But, to my SURPRISE, I found on 12th June 2007 that my HDFC Bank’s statement (through online HDFC NetBanking account only) is showing that the amount of Rs. 450 had been withdrawn twice. I asked Airtel customer care and they told me that it was bank’s mistake and that the amount was only realized once and not twice. Then, I contacted HDFC’s Customer Care (Phone:[protected], Delhi) and filed a compliant (Ref. No.[protected] for this problem of double amount deduction. They told me that the merchant (i.e. Airtel) had claimed the amount twice, one being realized and the other payment amount being in the Airtel’s dummy account, which would be adjusted by Airtel in my next month’s bill. So, a rollback of the second transaction is NOT possible as the bank had released the second amount. I called again the Airtel customer care and told this response from HDFC, but their customer care had no satisfactory answer of where was my other Rs. 450! This cycle of calling customer cares again and again on both sides continued for two months with no result!
FROM AIRTEL’s SIDE NEITHER THE BILL ADJUSTMENT WAS MADE NOR DID THEY CHECK THEIR ACCOUNT WITH HDFC EVEN AFTER ALL THE DETAILS WERE PROVIDED BY ME WELL IN TIME! INSTEAD THEY STOPPED MY OUTGOING CALLS ON NON-PAYMENT OF MY NEXT BILL (of Rs 400/- for month of JUNE’07) FROM JULY’07 AND RENDERED MY NUMBER OUT OF SERVICE w.e.f. AUG’07. I HAD NO CHOICE, BUT TO GET NEW CONNECTION FROM OTHER SERVICE PROVIDER.
I provided all the documentary proofs (along with HDFC bank’s account statement) to Manager (Customer Care) of Sector-14 payment center, but he also failed to clear the STATUS of my payments and did not behave properly. I also made available this information well in time to Airtel’s email: [protected]@airtelindia.com (but no solution provided) and now escalated to higher authorities. After trying hard 2 months, making several calls to customer cares on both sides, I had to give up, change my service provider and follow a wait-and-watch strategy.
FOR PROOFS: I have got all the proofs and anyone can see these for authenticity of every word written here is true and correct!
* Now Airtel is claiming Rs 969 as pending bill amount (which should not include the payment of Rs 450, I already paid in excess through second net-banking transaction).
SEE THE HEIGHT OF HOW AIRTEL STARTED HARASSING ME NOW…
On 10 Dec 2007, an advocate called me from Tis Hazari court (Delhi) and asked me to make the due payment that day only to close the case file as the amount was too small. I told him the case history, but of no use and he asked me to come to courts! I have no problems, but busy with office work also…
Can anyone tell me how to follow up this matter in media? Please reply on my email-id. Many thanks in advance!
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Aug 13, 2020Complaint marked as Resolved
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