[Resolved]  Airtel Hello Tunes — Very dissatisfied by customer care staff

My no is [protected].
Airtel has launched New Hello Tunes to fleece unsuspecting customers?
On Dec 18 I found msg in my inbox from Airtel that my hello tune has been changed on my request.I was surpriseds because I made no such request.
Further, I found that Rs 15 has been deducted from my balance as charge for changing Hello tune.
I tried to reply to the number from the msg was received, registering my protest and demanding that the amount deducted should be refunded immediately.The message bounced back again and Rs3 was charged for the call.
I then called customer service in the morning of Dec 19, the lady Customer Service, after listening to my complaint, said nothing could be done about it.When I wanted to connect me to her higher official, the executive, She disconnected.
Is it quality of service we are supposed to get from Airtel from now onwards?
K.B.Goswami.Jadavpur.Kolkata.Tel-[protected]. dt 19.12.2010