[Resolved]  Airtel — Amount diverted to others account

Address:

Hyderabad, Andhra Pradesh

To, Consumer court,

Pls help me to resolve my on going problems with airtel since long time.

PFB the mails with airtel I have communicated to them till today, but no response nor i got any revert on these. if I called they put me on hold for long time.

----- Original Message -----
From: "Vineeta Kapoor" <vineeta.[protected]@247customer.com>
To: <[protected]@airtel.in>
Cc: <nodalofficer.[protected]@airtel.in>
Sent: Thursday, September 15, 2011 3:11 PM
Subject: Fw: Axis bank statement


> Dear Ms Shilpa,
>
> Any status on this ?
>
> Regards,
> Vineeta
>
>


----- Original Message -----
From: "Vineeta Kapoor" <vineeta.[protected]@247customer.com>
To: <[protected]@airtel.in>
Cc: <nodalofficer.[protected]@airtel.in>
Sent: Wednesday, September 14, 2011 7:12 PM
Subject: Axis bank statement


> Dear Ms Shilpa,
>
> As per your request I attached my bank statement copy here with. Atlast I
> hope this time atleast you will come out with a solution and do revert back
> with your actions and measures ASAP.
>
> If any call pls do call me after 1400 hrs as I worked in late night.
>
>
> Regards,
>
> Vineeta
> [protected]
>

----- Original Message -----
From: Vineeta Kapoor
To: [protected]@airtel.in
Cc: nodalofficer.[protected]@airtel.in
Sent: Wednesday, September 14, 2011 6:06 PM
Subject: Fw: BANK STATEMENTS [|BAL|[protected]|[protected]|]


Dear Ms Shilpa,

May I know why I am getting sms and calls from airtel demandind due payments ? Since there is no resolution from your end then what should I do ?

Request you to not harrassing me anymore untill you do not have reply / resolution of all problems/disconnects from airtel.

Important is I am not using airtel and also there is no out going. So I will not expecting any bills against that of couse. As I did not requested airtel to stop or block the services for me. Airtel did it themself.

Pls give a call whenever you come out with a clear picture of resolution/ actions of all my mails which is still not happen.

Regards,
Vineeta



----- Original Message -----
From: Vineeta Kapoor
To: [protected]@airtel.in
Cc: nodalofficer.[protected]@airtel.in
Sent: Thursday, September 08, 2011 3:47 PM
Subject: Fw: BANK STATEMENTS [|BAL|[protected]|[protected]|]


Dear Ms Shilpa,

Firstly thank you for replying my mails.

I am really surprised why you people are again and again mentioning that due to non reciept of amount my out going is disconnected ? May I know why my payment has been diverted to other persons account, as I have a doubt on airtel that they are cheating by diverting my money to others account , because see once if mistake is happend it acceepted for me but every alternate months its happening. Do`nt airtel responsible to resolve this issue instead of harrassing customers since long time ? If I am holding my bills dont think that before paying the next bills atleast you should sort the problems with previous billing, which i have wrote to you before time. If the fault is fro airtel`s end why i should suffer the service delivery. Each and every morning I been disturbed by your executive for pay the due amount however I have mention the preferable time to call me up. If you people are really sincere towards to warns your customers everyday for paying the bills, can`t a customer expect the same sincerety towards your service delivery standard ?

Secondly how many time I have to provide you my confidential details ( bank statements/ customer id ) to airtel and why ? How can I trust airtel after lot many times same thing happening to me. It will be not a big surprise for me that one fine day someone miss used my bank account same as my money updated to some one else account.

May I request airtel to provide all actions and measures taken against all issues in past and present which I have been facing since 1 year. For your information I did not recieved any revert on these in any time.

So please go through my mails in past in below, guess i have multiple time forwarded these mails to you people. Hope for a resolution atleast. Because of these I am suffering lot of problems and wasted my official and also personal times.



Regards,
Vineeta
[protected]



Hi,

I really not understand the problem and where is the disconnect from airtel. After this below mail I did not got any response or revert from airtel. As I have spoken to airtel executive on this I was waitiing to get the left amount which I suppose to get. But surprisingly I did not recieved till 23 rd July11. However sincerely I have cleared the bill amount after deduction of 108.09/- Rs. from it and done a net transaction on 06th July`11from my axis bank account. Transaction number is [protected] and amount is 1756/- Rs. and it is successfully done.

One more thing I want inform you that twice I have called up 121 and requested to revert about my enquiries. My enqurey was one morning I have recieved a sms from airtel about some request. When I asked the customer care executive he told that they recievd a request from my number in the morning, but there was no request made by me that particular day. Even I asked him what was the request made for , but he told its not clear. I told him to revert immediately with answer and about 108.09/- Rs refund from airtel.

Till day I did not received any revert from airtel.

Again I have recieved a bill from airtel including all amount . I called up airtel and updated the details to Nagalaxmi (customer care executive) again she has given me a complaint number for this 38665227.

My question is how many times I have to do this practice ? Once I droped your office at begumpet to this number changed, after 40 mins waiting your executive was able to speak to me and informed that he have only one number with him which he can give me now. Then I dropped the idea to change the number.

Kindly atleast this time I want a clarification ASAP.

Regards,
Vineeta
[protected]



----- Original Message -----
From: Vineeta Kapoor
To: [protected]@in.airtel.com
Sent: Friday, May 20, 2011 2:45 PM
Subject: Re: BANK STATEMENTS [|BAL|[protected]|[protected]|]


Hi,

I have received the sms its saying that you have reeceived my both payment 2200/- Rs. and 1080/-Rs. so I should get cheque of 1080/- Rs. in my name.

I am really disappointed how you people handled the problem as there was lot of miscommunication, person had told me that my amount 2200/- Rs. has been paid for some others name, everytime I have to go through lot of clarifications. My look out is if the fault is from your side atleast I should get a call from airtel side with details instead me calling. Because airtel never stop me to call neither realised to call me any time where I got disturbed all the times.

If the fault is from airtel side what is the out come can you tel me that ?

I have observed in every alternate month there is always some issues in billing e.g. extra billing, wrong address updation with contacting me etc.

Pls realease my extra money which is with airtel as soon as possible. If airtel seems does not follow the rules then they do`nt have right to call customer for delayed payment/enquery which they always do and never go back foot to charge for late even if its one day delayed too.

Most important point is that for their mistake they never ready to agree that its from their end. I really fade up with services from airtel each and every time I have faced, everytime I have to waste my time to calling them and giving details( each time I have to give the details to each executive and when they called too its same )where I have 0 fault from my end.

Rrequest you to come up with a resolution which can help people instead harrassing for payment by your executives !! And also revert back the action you have taken who has done this ??

Regards,
Vineeta
[protected]




----- Original Message -----
From: [protected]@in.airtel.com
To: vineeta.[protected]@247customer.com
Sent: Tuesday, May 17, 2011 2:36 PM
Subject: Re: BANK STATEMENTS [|BAL|[protected]|[protected]|]


Dear Vineeta Kapoor,

Ref: Email dated 13-05-11, expressing your concern regarding updation of the payment for your airtel Mobile number [protected].

We regret the delay in responding to your e-mail.

Thank you for your email to airtel and the opportunity to assist you.

We are in receipt of your scanned copy of bank statement. We wish to confirm that we have registered your concern raised for the updation of payment in your account. We have registered your issue with our team. For your reference, the unique service request number is 37458162. Our team will be contacting you by 19/05/11, 11:25 AM with an update on the issue.

To know your Outstanding, Unbilled, Payment, Bill Summary and Service Request Status, please dial *121# (Toll free) from your mobile.

Please do write in for any further assistance.

Yours Sincerely,

Sajjid Yasin
Customer Care
Bharti airtel Limited

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=E92A6C953B9ACD1CBA154EF263E77FDB7ED7 D799FE8216CAEEF1D7C97F71C7F99F8127498FD187C&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: vineeta.[protected]@247customer.com
To: [protected]@in.airtel.com
Cc:
Sent: 13/05/2011 18:30:06
Subject: Bank Statements

FYI,

Regards,
Vineeta
[protected]





Dear Vineeta Kapoor,

Ref: Email dated 13/05/2011, expressing your concern regarding non updation of
the payment for your Airtel mobile number [protected].

Thank you for your email to Airtel and the opportunity to assist you.

We realize that this situation must have inconvenienced you.

Kindly be informed that we are not in receipt of your attachment. Hence, we
request you to forward the scanned copy of bank statement in PDF format,
enabling us to do the needful.

Please do write in for any further assistance.


Yours Sincerely,

Sunitha J
Customer Care
Bharti airtel Limited - VINEETA.pdf

Hi,

Today I have recieved a cheque of 1113.26/- Rs. from airtel, PFB my previous mail to airtel about the extra amount which is with airtel. so I have got 108.09/- Rs less again. For disconnect of airtel why should i pay the extra amount or you have no right to claim extra for your faulty transaction made by your people.

Secondly I have noticed airtel has charged me again late fees for last bill also. Where is question of late fees if extra amount is held by airtel from and I have clearly told to your person that whenever I will get my money back from from airtel that time only I will pay my next bill payments.

Kindly clarify if any more disconnect I have to face from airtel or its really shame for a big corporate like airtel that everytime I am wasting lot of my working times to talking to airtel or mailing to airtel. Is there at least any chance that I can keep faith in your service delivery ? Can we stop somewhere with a resolution ? Or till using airtel it will be a on going process ? Is there any one in airtel to monitor the customers problem ? or only you have people to call customer to threatend to pay their bills ?



Regards,
Vineeta
[protected]


----- Original Message -----
From: Vineeta Kapoor
To: [protected]@in.airtel.com
Sent: Wednesday, May 25, 2011 8:23 PM
Subject: Re: BANK STATEMENTS [|BAL|[protected]|[protected]|]


Hi Adarsha,

Below are the break up as per my knowledge ( I have all documents related to below bills) which I have paid to airtel ---

Airtel[protected]Paid

1194.65/-Rs.[protected]/-(on 5/03/11) late fees -- 111.55/- Rs. Why ( deep into the past history before this bill period)?

1070.58/-Rs[protected]/-( on 8/04/11) extra amount --9.42/-Rs.

1175.38/-Rs.( 75/- Rs. waived off by airtel[protected]/-( on 3/05/11) -- extra amount with airtel 1221.35/-Rs.

So I airtell shall return 1221.35/- Rs. cash to me. Pls revert if you need more clarification on this.

For your mistakes and misscommunication you are not authorized to claim me late fees ! Please go through my payment details in past to airtel and take out a clear picture. So that you can understand the problems I faced in past days .

Pls do not waste my time by calling me in morning hours as worked till late night. You can call me after 1400 hrs.

Hope this time atleast you will improve your communication between your team to avoid this type of fault and due which I faced to much of disturbance these days.

Regards,
Vineeta
[protected]



----- Original Message -----
From: [protected]@in.airtel.com
To: vineeta.[protected]@247customer.com
Sent: Wednesday, May 25, 2011 6:38 PM
Subject: Re: BANK STATEMENTS [|BAL|[protected]|[protected]|]


Dear Vineeta Kapoor

Ref: E-mail Dated 25/05/2011, inquiring about refund of excess payment amount for your airtel number [protected].

Thank you for your mail to airtel and the opportunity to assist you.

We regret for any inconvenience caused to you in this regard.

We would like to inform that as per our records Rs.2200/- has been adjusted towards invoice dated 24/03/2011 and 24/04/2011 Rs.1070.58 and 1175.36 total amount Rs.2245.94 however Rs.75/- of late payment fee has been waived off as goodwill gesture.

Further we wish to inform you that the total amount of Rs.1113.26/- has been refunded.

We hope that we have been able to fulfill your request suitably.

Please do write in for any further assistance.


Yours Sincerely,

Adarsha H R
Customer Care
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=8E8E88F1 B C F769DE72162ACED1F7D8083828C888F878C8F8E8988838B8F8EF6&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: vineeta.[protected]@247customer.com
To: [protected]@in.airtel.com
Cc:
Sent: 25/05/2011 17:20:45
Subject: Re: BANK STATEMENTS [|BAL|[protected]|[protected]|]

Please share me the break up of amount details as you have done the
calculation( 1113.26/- Rs.).

Regards,
Vineeta
[protected]
----- Original Message -----
From: [protected]@in.airtel.com
To: vineeta.[protected]@247customer.com
Sent: Wednesday, May 25, 2011 4:57 PM
Subject: Re: BANK STATEMENTS [|BAL|[protected]|[protected]|]

Dear Vineeta Kapoor

Ref: E-mail Dated 25/05/2011, regarding your request to refund the excess
payment amount for your airtel number [protected].

Thank you for your mail to airtel and the opportunity to assist you.

We regret for any inconvenience caused to you in this regard.

We would like to inform you that your request for the refund of excess payment
has already been processed as per your service request number 37544828. As per
your service request number, a refund entry of an amount of Rs. 1113.26/- has
already been done on 23/05/2011 and the cheque for the same will be processes
within 15 days.

We request your kind cooperation in this regard.

We hope that we have been able to fulfill your request suitably.

Please do write in for any further assistance.


Yours Sincerely,

S. Sainath
Customer Care
Bharti airtel Limited

Your response will help us to enhance your experience with Airtel. Please
click on the link below & provide us your valuable feedback on this
interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=FD1E7881FA1C
7C8381838FF564A4E9285BBBC7CBCD3B55BADB2064A6EF11759BFA196A&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant
information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: vineeta.[protected]@247customer.com
To: [protected]@in.airtel.com
Cc:
Sent: 25/05/2011 16:29:04
Subject: Fw: BANK STATEMENTS [|BAL|[protected]|[protected]|]

Hi,

I am really fade up with airtel service delivery, its pathetic to write all
time in one subject matter which is still not close yet. Only I got calls
everytime from Customer care Executive about the complaint/request details.
But to be very honest its a cheating to customer.

Today I have recieved my bills and again its showing late payment fees and
its showing only reciept of only 2200/- Rs. where I have paid total 3280/- Rs.
to airtel against the bill of 2160/-Rs. bills.

Now I need a clarification why the disconnect ? How airtel can cheated people
like this way ? Where the rest amount which I supposed to get back from airtel
?

Airtel have no rights to harrass and cheating people in such way!

Pls let me know if you are not able to resolve this problem and sent me the
next level communication where I shall reach and approach about this.


Pls note that as I have told Juliet who called me on behalf of airtel that I
will pay my bill only when all these disconnects will cleared and I will get
my hard earned money back from airtel.

Request airtel for a prompt resolution and action which became untolarable for
me since long time.

Regards,
Vineeta
[protected]



----- Original Message -----
From: Vineeta Kapoor
To: [protected]@in.airtel.com
Sent: Friday, May 20, 2011 7:30 PM
Subject: Re: BANK STATEMENTS [|BAL|[protected]|[protected]|]

Mr Sainath,

I am really surprise to see your mail and not able undersatnd why you are
mentioning that again. As I have told you that my total bill was 2200/- Rs.
including the late fee 75/- Rs., now I have done two transaction( 1080/- and
2200/- Rs.) due to poor communication of airtel. Bottom line is I should get
in my bank account the extra amount which you have charged me and 1080/-Rs
from airtel. I never requested airtel to adjust them with my airtel account. I
need the money back ASAP.

Its really rediculous for one problem you have taken so long time to resolved
and also thats from your end.

Regards,
Vineeta
----- Original Message -----
From: [protected]@in.airtel.com
To: vineeta.[protected]@247customer.com
Sent: Friday, May 20, 2011 6:49 PM
Subject: Re: BANK STATEMENTS [|BAL|[protected]|[protected]|]

Dear Vineeta Kapoor,

Ref: Email dated 20/05/2011,regarding updation on transfer of payment for
your
airtel mobile number [protected].

Thank you for your email to airtel and the opportunity to assist you.

We understand that this situation must have caused you inconvenience.

As per your service request number 37508077, we would like to inform you that
a payment of Rs. 1080/- and Rs. 2200/- have already been transferred from
[protected] to[protected] on 20/05/2011.

To know your Outstanding, Unbilled, Payment, Bill Summary and Service Request
Status, please dial *121# (Toll free) from your mobile.

Please do write in for any further assistance.


Yours Sincerely,

S. Sainath
Customer Care
Bharti airtel Limited

Your response will help us to enhance your experience with Airtel. Please
click on the link below & provide us your valuable feedback on this
interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=3E5EB8C13B5C

BCC3C1C3CF36A4E4167497F7 2 4 2 F7999F81F67A5EE10739DE72A63&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant
information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: vineeta.[protected]@247customer.com
To: [protected]@in.airtel.com
Cc:
Sent: 20/05/2011 14:45:35
Subject: Re: BANK STATEMENTS [|BAL|[protected]|[protected]|]

Hi,

I have received the sms its saying that you have reeceived my both payment
2200/- Rs. and 1080/-Rs. so I should get cheque of 1080/- Rs. in my name.

I am really disappointed how you people handled the problem as there was lot
of miscommunication, person had told me that my amount 2200/- Rs. has been
paid for some others name, everytime I have to go through lot of
clarifications. My look out is if the fault is from your side atleast I should
get a call from airtel side with details instead me calling. Because airtel
never stop me to call neither realised to call me any time where I got
disturbed all the times.

If the fault is from airtel side what is the out come can you tel me that ?

I have observed in every alternate month there is always some issues in
billing e.g. extra billing, wrong address updation with contacting me etc.

Pls realease my extra money which is with airtel as soon as possible. If
airtel seems does not follow the rules then they do`nt have right to call
customer for delayed payment/enquery which they always do and never go back
foot to charge for late even if its one day delayed too.

Most important point is that for their mistake they never ready to agree that
its from their end. I really fade up with services from airtel each and every
time I have faced, everytime I have to waste my time to calling them and
giving details( each time I have to give the details to each executive and
when they called too its same )where I have 0 fault from my end.

Rrequest you to come up with a resolution which can help people instead
harrassing for payment by your executives !! And also revert back the action
you have taken who has done this ??

Regards,
Vineeta
[protected]




----- Original Message -----
From: [protected]@in.airtel.com
To: vineeta.[protected]@247customer.com
Sent: Tuesday, May 17, 2011 2:36 PM
Subject: Re: BANK STATEMENTS [|BAL|[protected]|[protected]|]

Dear Vineeta Kapoor,

Ref: Email dated 13-05-11, expressing your concern regarding updation of the
payment for your airtel Mobile number [protected].

We regret the delay in responding to your e-mail.

Thank you for your email to airtel and the opportunity to assist you.

We are in receipt of your scanned copy of bank statement. We wish to confirm
that we have registered your concern raised for the updation of payment in
your account. We have registered your issue with our team. For your reference,
the unique service request number is 37458162. Our team will be contacting you
by 19/05/11, 11:25 AM with an update on the issue.

To know your Outstanding, Unbilled, Payment, Bill Summary and Service Request
Status, please dial *121# (Toll free) from your mobile.

Please do write in for any further assistance.

Yours Sincerely,

Sajjid Yasin
Customer Care
Bharti airtel Limited

Your response will help us to enhance your experience with Airtel. Please
click on the link below & provide us your valuable feedback on this
interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=E92A6C953B9A


CD1CBA154EF263E77FDB7ED7
D799FE8216CAEEF1D7C97F71C7F99F8127498FD187C&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant
information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: vineeta.[protected]@247customer.com
To: [protected]@in.airtel.com
Cc:
Sent: 13/05/2011 18:30:06
Subject: Bank Statements

FYI,

Regards,
Vineeta
[protected]




Dear Vineeta Kapoor,

Ref: Email dated 13/05/2011, expressing your concern regarding non updation of
the payment for your Airtel mobile
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.