[Resolved] Airtel — BROADBAND | |||
Sir/mam I have shifted to Hassan in September 2010. Before leaving Hyderabad, I paid my pending broad band bill online on Sep 5 or Sep 6 of 2010. (I have continuously paid my bills online , either on same day bill uploaded or next day itself. And there is no defaults at all) Then I informed airtel officials to get back the instrument as I surrendered the connection. But even after 15 days their staff could not come and take back the instrument. As I had to join my office , I had no other option but to take the instrument and leave, which i did. After that I have been receiving phone calls, mobile messages about non-payment of my bills. But as there is no mistake on my part (after paying last bill online, I also informed AIRTEL to take back instrument), still airtel harassing me about this. I have even given my present address to take back their instrument still with me. I have updated my present mobile number also with airtel, but they contact me on my roaming number for past 8 months, causing me huge monetary loss and mental tension during working hours . I also asked telecallers to check my bill payment history, and verify my complaint with them for surrender of connection in their recordings (because all calls they make to or receive from cunsumers are recorded for their internal training purposes). But all requests are of no use. They keep calling,disturbing,harassing as always. Request advise and solution . Thanks & Regards Anil Kumar S No.366, B.M.Road HASSAN-573201 Karnataka , INDIA. +[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 47 Comments | |||
Comments
Hello sir/madam we are getting in service in the modem connected in DATA& PC NOT AT CONNECT SO PLEASE ELSE COMING SOLVE MY PROBLEM that net dead slow working please harry up i waiting for your service engineer some body my number [protected] Thank you.
Hello,
By the way of introduction, I am Gopinath from Tirupur. I have Airtel Broadband connection for my business and the landline number is[protected]. It has been two months since we have given a letter in tirupur airtel office on "Transferring the line to a different address".
The exact date of letter submission is on June 7th 2011 and it is now 10th August and I have not received any responses from Airtel office yet. I have called the area manager Mahalingam and sales person Prakash thousands and thousands of times, but it seems that they really do not care about their customers. As our business is completely dependent on Internet, I personally encounter hell a lot of issues. please let us know if the line cannot be transferred. We have no hesitation n getting a connection from a different provider. I am hoping that my issues will be resolved soon. Pls email me on any updates [protected]@gmail.com
-Gopi([protected])
Tirupur location
By the way of introduction, I am Gopinath from Tirupur. I have Airtel Broadband connection for my business and the landline number is[protected]. It has been two months since we have given a letter in tirupur airtel office on "Transferring the line to a different address".
The exact date of letter submission is on June 7th 2011 and it is now 10th August and I have not received any responses from Airtel office yet. I have called the area manager Mahalingam and sales person Prakash thousands and thousands of times, but it seems that they really do not care about their customers. As our business is completely dependent on Internet, I personally encounter hell a lot of issues. please let us know if the line cannot be transferred. We have no hesitation n getting a connection from a different provider. I am hoping that my issues will be resolved soon. Pls email me on any updates [protected]@gmail.com
-Gopi([protected])
Tirupur location
HI,
I am Saurabh Garg and I have applied for a new Airtel broadband connection on 11th of August through Shop No 54, Ground Floor, Powai Plaza , Hiranandani Gardens , Mumbai - 400076 .
My application form details are
Saurabh Garg
B wing 213, Harmony Building
Raheja Vihar, Chandivali, Mumbai, [protected]
After repeatedly calling for last 12 days no one has come to install Airtel broadband. No one picks up my phone; no one calls me of the delay. They have defaulted on their timelines at least 10 times.
I am considering they have fraud me of my registration payment.
Thanks and Regards,
Saurabh Garg
CRISIL Global Research & Analytics
Unit # 201, "Kensington" IT/ITES "A" Wing | Hiranandani Business Park, Powai | Mumbai – 400076, India
(D) +[protected] | www.crisil.com/gra
I am Saurabh Garg and I have applied for a new Airtel broadband connection on 11th of August through Shop No 54, Ground Floor, Powai Plaza , Hiranandani Gardens , Mumbai - 400076 .
My application form details are
Saurabh Garg
B wing 213, Harmony Building
Raheja Vihar, Chandivali, Mumbai, [protected]
After repeatedly calling for last 12 days no one has come to install Airtel broadband. No one picks up my phone; no one calls me of the delay. They have defaulted on their timelines at least 10 times.
I am considering they have fraud me of my registration payment.
Thanks and Regards,
Saurabh Garg
CRISIL Global Research & Analytics
Unit # 201, "Kensington" IT/ITES "A" Wing | Hiranandani Business Park, Powai | Mumbai – 400076, India
(D) +[protected] | www.crisil.com/gra
sir,
Iam Ilangovan from no.28, I floor, S.V. Patel Salai, Pondicherry
I have taken new connection from airtel my no.[protected] before one month[protected] from the next day after new connection given our phone line is not working but internet worked, we complained daily to your person directly and through mobile, after 20 days from the connection they solve the problem but from that day phone line working but internet not working now we are complaining daily directly to your person but no response till now so please solve my prob. as soon as possible
B. Ilangovan
Iam Ilangovan from no.28, I floor, S.V. Patel Salai, Pondicherry
I have taken new connection from airtel my no.[protected] before one month[protected] from the next day after new connection given our phone line is not working but internet worked, we complained daily to your person directly and through mobile, after 20 days from the connection they solve the problem but from that day phone line working but internet not working now we are complaining daily directly to your person but no response till now so please solve my prob. as soon as possible
B. Ilangovan
Dear Sir / Madam,
One year back we got the Airtel Broadband installed in our PC. The no. is[protected]. From last one month our Modem is out of order. We had made several complaints to the customer care but till date nobody bothered to turn up. Everytime we get a new complaint no.. The last complaint no. we got was 2758116. Can't bear it anymore. Kindly suurender the connection at the earliest.
Regards
Shipra Kala
One year back we got the Airtel Broadband installed in our PC. The no. is[protected]. From last one month our Modem is out of order. We had made several complaints to the customer care but till date nobody bothered to turn up. Everytime we get a new complaint no.. The last complaint no. we got was 2758116. Can't bear it anymore. Kindly suurender the connection at the earliest.
Regards
Shipra Kala
Dear Mr Rakesh,
U have kindly informed over this site the my complaint has been resolved. i am very thankful for that.
but of late today i again i rceived call from AIRTEL LEGAL DEPT. advising me to visit nearest Airtel office and my bill is pending. i felt it was a threatening call that i may have to face legally for none of my mistake.
i am wondering whether thr is any systematic approach towards complaints resolutions. if anything like that is being followed, customer will never be harassed like this.
requesting you to look into the matter and put an end to the matter earliest, i'll be very much obliged and greatful to you always.
thank you,
anil
U have kindly informed over this site the my complaint has been resolved. i am very thankful for that.
but of late today i again i rceived call from AIRTEL LEGAL DEPT. advising me to visit nearest Airtel office and my bill is pending. i felt it was a threatening call that i may have to face legally for none of my mistake.
i am wondering whether thr is any systematic approach towards complaints resolutions. if anything like that is being followed, customer will never be harassed like this.
requesting you to look into the matter and put an end to the matter earliest, i'll be very much obliged and greatful to you always.
thank you,
anil
my net is not working properly.[protected]. Pl do the needfull at your end.
[protected]
Dear sir,
I am your broadband subscriber since 2007. My plan was Rs 499 a month with unlimited download and 100 free calls per month . I was surprised when I received bill of August 2011 and my plan was changed to Rs 650 per month without consulting me. When I inquired from customer care they said that they changed my plan with my permission but this is not true. Infact they never consulted me. When i subscribed for broaddand connection in 2007 Airtel was providing a speed of 64kbps and I was happy with it and now when airtel is providing speed of 512kbps at the same charges why should i ask them to change my plan to increse my speed secondly they told me that they are finishing that plan but my friends are still getting bill according to oldplan that is Rs499. Then why my plan is changed? Customer care executives tell me that they also try to contact me and none of my phone numbers were working but that was also not true. I am being harrased a lot. Please look into this matter. I am not ready to take this injustice. Please solve my problem otherwise i will take this matter to directorate of telecommunication .
regards
sudhir
[protected]
[protected]
Dear sir,
I am your broadband subscriber since 2007. My plan was Rs 499 a month with unlimited download and 100 free calls per month . I was surprised when I received bill of August 2011 and my plan was changed to Rs 650 per month without consulting me. When I inquired from customer care they said that they changed my plan with my permission but this is not true. Infact they never consulted me. When i subscribed for broaddand connection in 2007 Airtel was providing a speed of 64kbps and I was happy with it and now when airtel is providing speed of 512kbps at the same charges why should i ask them to change my plan to increse my speed secondly they told me that they are finishing that plan but my friends are still getting bill according to oldplan that is Rs499. Then why my plan is changed? Customer care executives tell me that they also try to contact me and none of my phone numbers were working but that was also not true. I am being harrased a lot. Please look into this matter. I am not ready to take this injustice. Please solve my problem otherwise i will take this matter to directorate of telecommunication .
regards
sudhir
[protected]
[protected]
Hi,
I had applied for Airtel broadband connection on 10thOct'11 and had paid an advance of Rs.1300/- I was told that I would be getting the connection in 3 working days. It's been a month and even after repeated communications no action is being taken and even my amount is not being refunded.
I have the Customer Enrolment form as reference (CFF No. 291666).
The Airtel personnel details are as below
Surya (Sr. Officer Sales)
Regards,
Manish
Mob: [protected].
I had applied for Airtel broadband connection on 10thOct'11 and had paid an advance of Rs.1300/- I was told that I would be getting the connection in 3 working days. It's been a month and even after repeated communications no action is being taken and even my amount is not being refunded.
I have the Customer Enrolment form as reference (CFF No. 291666).
The Airtel personnel details are as below
Surya (Sr. Officer Sales)
Regards,
Manish
Mob: [protected].
dear sir,
I was using airtel broadband and landline. ( [protected] ) modem stopped working
when i complained they did not repair . they sent me bills for something which was not working
and they forced me to pay for service which they did not provide. please do not deal
with companies like airtel
rgds
bn ravi
cell:[protected]
I was using airtel broadband and landline. ( [protected] ) modem stopped working
when i complained they did not repair . they sent me bills for something which was not working
and they forced me to pay for service which they did not provide. please do not deal
with companies like airtel
rgds
bn ravi
cell:[protected]
Greetings,
Here is a breif of my experience with airtel. till june 2011 i was a 4
year old customer of airtel broadband and fixed line connection (vide
no.[protected] . in june i locked in a request for shifting of
connection , though your processing time is 5 days i was buzzed up for
more than two weeks , ultimately leading to a response Sir there is
no tag available , and SP is choked we regret inconvenience. After
that 3 times i applied for connection , and even after asking your
agent that Tag is not avail. plz chk the SP and wether if tag is
avail. it was physically verified and my documents were picked again
the wheel rolled around and finally after 18 days , i was told the
same . now when on monday (13th ) my documents were picked and i am
being buzzed around by ur exec that sir it will be done tmrw . next
day and so on. but nothing is happening . today recvd a call that ur
connection is cancelled . WTH . i am xtremely disgusted. and dont want
any fuss . i will this time not hesisate to file a complain with TRAI
.and even to consumer forum . kindly help me out ASAP. i am in deep
deep trouble and disgusted . (Agent to ld me that sir 110% tag is
there and i will meke sure its done , other wise i will pay frm my
pocket , or will give u my donglle. ) . And not only this when my
connection was rejected my co fellows connection was installed , not
once but thrice this has happened . i am not concernrd abt money i am
even ready to pay any arrears extra if reqd. but i want connection
this time . CEF no. 3128311 (applied with no. [protected] ,
[protected])
Here is a breif of my experience with airtel. till june 2011 i was a 4
year old customer of airtel broadband and fixed line connection (vide
no.[protected] . in june i locked in a request for shifting of
connection , though your processing time is 5 days i was buzzed up for
more than two weeks , ultimately leading to a response Sir there is
no tag available , and SP is choked we regret inconvenience. After
that 3 times i applied for connection , and even after asking your
agent that Tag is not avail. plz chk the SP and wether if tag is
avail. it was physically verified and my documents were picked again
the wheel rolled around and finally after 18 days , i was told the
same . now when on monday (13th ) my documents were picked and i am
being buzzed around by ur exec that sir it will be done tmrw . next
day and so on. but nothing is happening . today recvd a call that ur
connection is cancelled . WTH . i am xtremely disgusted. and dont want
any fuss . i will this time not hesisate to file a complain with TRAI
.and even to consumer forum . kindly help me out ASAP. i am in deep
deep trouble and disgusted . (Agent to ld me that sir 110% tag is
there and i will meke sure its done , other wise i will pay frm my
pocket , or will give u my donglle. ) . And not only this when my
connection was rejected my co fellows connection was installed , not
once but thrice this has happened . i am not concernrd abt money i am
even ready to pay any arrears extra if reqd. but i want connection
this time . CEF no. 3128311 (applied with no. [protected] ,
[protected])
2 month se mera net connection kharab chal raha hai. abhi main kewal landline hee use kar raha hoon. please 17 june se16 july , 17 july se lekar 31 august tak ka KEWAL fone ka REVISED BILL bheje aur is landline no[protected] main only IN COMING facility start kar dejiye. dhanyavaad. Aditya Kochhar. a|c no..15787789
Namaste Mr.Kochhar,
We would like to inform you that your concern listed 28 August 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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We would like to inform you that your concern listed 28 August 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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My contact No.[protected] is always available. even somebody from airtel contacted me. Again explained full details to her. But not received any message further. Fun is that i wanted to use airtel broadband in Hassan also, but airtel not providing the service...
This is for ur information.
Anilkumar S
+[protected]