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[Resolved]  Airtel India — Cutting of balance by push messages

Sir, Iam, Amit Roy, P.O.-BUDBUD, Dt.-BURDWAN, Pin.-713403. I have a Airtel prepaid connection,
No.-[protected].There comes enormous push massages and a few are so prepared that can be activated
without the consent of the customer.As and when the balance money reduces suddenly, only then I know
the plunder.For numberless time I have wanted help customer-care, but undone. They had never helped me anyway.I have also requested, please stop further deduction, I donot want refund too.. But fromRs75
balance, allmost all are cut dwan to Rs3. In my area most Airtel customer are facing the same problem.
In the last 4 months Ihave not used the sim less than 15 days. Iwant a proper enquiry and revival of
responsibility and reputation.
Sincierly, Amit Roy
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  2 CommentsShareTweet

Comments

Dear sir,

My name is SUB SATYA PAL YADAV. I am residing in 10-A. R.K Puram, Khatipura Jaipur, Rajasthan and I have an Airtel prepaid number ([protected]). I have received a call from Airtel No [protected] on 31st Dec 2009 at 12:33 hr. When I pick my phone to listen the call a person was rudely talking with me and in the challenging manner told me that “your sixty rupees cut for hello tunes” where as I told him that I don’t want any type of hello tunes or song. When I ask him “from where are you speaking” he told me that, he is from Airtel. And cut the call quickly and switch off them.

Then I have call to customer care Airtel but it was busy after several times repetition at around 16:09 hrs on 31st Dec 2009 I success to talk with customer care on the above matter and lodge a complaint against the above number because it is related to Airtel. The person who is sitting on the board also talk roughly and give me the wrong information regarding above Airtel number and tell me that the number is not of Airtel.

I again call to Airtel customer care several times and at last at 16:39 hr I talk with a person who is on board and tell him my problem he then told me that above number is of Airtel and the previous information was wrong. I than told him who is this person or company. He told me that it is not a company it is a personal number from Rajasthan. I told him that my complaint will be lodge and give me their number. Then he say that your money was not detected from your account so don’t worry and didn’t lodge my complaint.

As soon as my call was ended to the customer care I received a message (SMS) from 543211 that “You have been charged rupees 30 for 30 Days for subscribe the hello tunes”. In fact I was not subscribe any hello tunes. I again try to contact with customer care, Airtel but they have barred my number. After that I could not contact with customer care or the higher authorities of Airtel.
Name: Devendra M. Valanj.
Add: 204/4, Chaitrabn Co-op,
Hsg. Society Sector 2,
Charkop, Kandivali West,
Mumbai 400067
Mobile No: [protected]
To Airtel Company,
Subject: Billing Issue……

My name is Devendra M. Valanj and my Airtel no is [protected]. Previously
I was using 199 Plan. Last month I have changed my plan 199 to DAP 400 plan and I bought new Addon number [protected]. As per conversation with you, one of customer executive from Kandivali gallery, He told me “Inter calling free between these two numbers” and I also received welcome call from Airtel and he also said “Inter calling free between two numbers”. I also confirmed by calling 121.

I checked my bill on 7th of Jan 2010. It was around Rs.1098. I checked my itemize bill. I found that there was a wrong charge related to CUG number. My bill number[protected].
I was charged Rs. 457.50 for CUG no ([protected]) and I got discount of Rs. 155. I don’t thinks so, I required discount on this number because this is CUG and Unlimited free inter calling between this two numbers.

I visited to Airtel gallery (Kandivali). Your customer care executives also agree with me. He guide me all billing issue handle by Back office. So I registered complaint on 12th Jan 2010 (Request no:[protected]. I received SMS on 13th Jan at 3 pm. (Your service request has been resolved. As we are unable to contact you, please call us back to 121)
By the way that day I didn’t received any call or miss call from any unknown number. I am working in Mind space area (Malad west). My cell phone is with me for 24 hours. I hadn’t any network issue in this area from last 6 months then How can your employees unable to contact me……..?
Its means either I was lying or might be error from your side. Once again I visited to same gallery on same day. Spoke to CSE (Shrinath from Kandivali gallery). He told “the charge was correct as per back hand team”. He called to back hand team and spoke with them in front of me. They told me If I called from primary no[protected] to secondary no ([protected]) company will charge me as per normal plan. If I called from secondary no ([protected]) to primary no ([protected]) I will not be charge for call. Still I confuse what is meaning of inter calling free between two numbers……….
As per reply from back hand team they told me “If I called to any number including CUG number (Local Calls) that local call minutes subtracted from my first 800 free local minutes. In case if I called to CUG number and I spoke for a 2 hours that minutes also subtracted from my free local minutes. What uses of free inter calling...?
Then after I visited to Borivali Gallery on 15th Jan 2010 and one again registered complaint on same issue (Service request no[protected]. I was wait till 22nd Jan. I didn’t receive any call or SMS from Airtel, So once again visited to Borivali Airtel gallery on 23rd Jan. Again same reply bill charges were correct.
I called so many time on nodal officer number [protected] and Appellate [protected] but ever time this numbers were busy. If you want any clarification call me any time on [protected] and [protected] after 3.00 pm. I am waiting for you reply. Who is responsible for lat payment of bill….?
Do you think this is good customer service…….???????????????????

Your faithfully
Devendra M. Valanj,

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