[Resolved] Airtel Internet VAS +DSL — Wrong Billing | |
Dear Sir, I was having an Airtel Vas+DSL connection vide Login ID / phone No. [protected],account No.14855005,Name Arun kumar aggarwal. at my residence - 216, C/ 7,Sector 8, Rohini, Delhi. In the last week of Oct.09, I requested for its disconnection. The same was disconnected w.e.f. 06.11.09.The same was confirmed by an airtel executive over phone. I got the bill for the month concerned ( Billing Period - 23.10.09 to 22.11.09) where prorata rent was charged up to the date of disconnection.It was fine, i paid the bill. Since than i have not used either phone or internet.In the meantime i got various calls from airtel for various plans etc.,i refused every time since i did not want any service. Now i have got another bill for the period 23.11.09 to 22.12.09 amounting to Rs. 716/-. On contacting their customer care service i was informed that my connection has been reactivated again for the reasons best known to them only. Moreover i never agreed/ asked for reactivation,neither i was informed about this. It is a clear case o[censored]nfair practice adopted by the company to get business. such kind of things are giving bad name to airtel. I do hereby request to all concerned : - to reverse this wrong bill of Rs. 716/- under intimation to me - deactivate my account with immidiate effect under confirmation to me - take appropriate action against the responsible staf[censored]nder intimation to me Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
3 Comments | |
Comments
Sir,
Our Associate Dean, Agril College, Bapatla having an Airtel mobile number [protected] .
we have not received airtel mobile bill for the month of January2009. but message was sent to you @ Rs 951/- . I request may please be issued duplicate bill by way of fax. my fax number is [protected].
Thanking you.
Our Associate Dean, Agril College, Bapatla having an Airtel mobile number [protected] .
we have not received airtel mobile bill for the month of January2009. but message was sent to you @ Rs 951/- . I request may please be issued duplicate bill by way of fax. my fax number is [protected].
Thanking you.
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AirTel — Wrong billing VAS
This is regarding a WRONG Billing on my Airtel post paid connection[protected]. On the 26th of July I received some hundreds of SMS messages that I have used Airtel Live services, while the truth is that I have never done anything like that and am not even aware of such a service. I had even switched off my phone to not receive those messages.On receiving my bill I found there were about 224 SMSes and each charged at Rs.10! I found that all such activities have happened on 26th July from 7.58 am to 9.41 am.
I wanted to bring this to your notice that I have NEVER subscribed to any such service or used anything called Airtel Live ever. I have been following up with your customer care over phone, email and also in person (Begumpet office, Hyderabad) but the only solution they came up with was that I have to send an email to nodalofficer.[protected]@airtel.in and also to appellate.[protected]@airtel.in. It has been a week and no response so far! I hope someone will read this complaint atleast.
Please note that I have not made any use of Airtel Live services and I want these charges to be reversed. The technical person at the Begumpet office checked my phone and the SMSes that I received on that date, but could not offer any resolution after waiting there for 45 minutes. I am sure you will have the history of all the complaints and calls i have made to you - please check and DO reverse or waive off these charges. I am corporate user and have been using your services for the past 6 years and have never faced any such issue in the past, you can check my payment history and my SMS history. This kind of wrong billing and repeated answers from your customer service saying that i have sent those SMSes is just not appropriate and I certainly do not appreciate this form of harassment.
I hope there is a solution and i certainly am not going to pay that bill till I get a response.
Thanks
Pramod Allamraju