[Resolved] Airtel — wrong deduction
1) On 28.02.2011 I used airtel mobile office with 450 MB internet balance and Rs.510/- main balance in hand (in respect fo my airtel no.[protected]) in checking my e-mails for which an injustice has been there from airtel in the form of creating a vacuum in my main balance (deducting more than Rs.500/-and kindly leaving twenty one paise for consolation).
2) It is reiterated that I was checking my e-mails only on 28.02.2011 with 450 MB internet balance and Rs.510/- main balance in hand. But in between when one mail was delayed in opening then I checked the connection and found that internet balance was reduced to zero and main balance to 21 paise respectively from 450 MB and Rs.500/-.
3) Immediately I lodged a complain through email to [protected]@ in.airtel.com and in response to which yesterday on 01.03.2011 at about 18.10 hours I received a phone call from the no.[protected] intimating me that the wrong deduction of more than Rs.500/-by them was correct as I had used airtel GPRS instead of mobile office.
4) In this context this is to mention here that
a. The default setting in my mobile Nokia N 73 and in my Laptop Sony Vaio connecting through Nokia PC suite is MOBILE OFFICE. Then how it can connect something else?
b. If, however, it had happened so is it so costly that merely viewing 3-4 mails would cost 450 MB internet balance together with more than Rs.500/- main balance?
c. Moreover, I had subscribed for 2GB airtel mobile office for one month. They allowed me to use it for 25 days (1550 MB) but for remaining 5 days (450 MB) I was switched onto airtel GPRS without my consent with an intention to deduct more than Rs.500/- amount from my main balance? How it happened?
d. Can I access airtel 3G or Broadband? Certainly not as I have not subscribed for those. Similarly when I had subscribed for 2GB airtel mobile office for one month then how it is told that I have used another pack of internet? Only because sufficient balance were there in my account to have a foreplay with it time and again?
submitted for your necessary kind intervention please.
Dr.Amar Nath Mishra
Complaint marked as Resolved 2020-08-13 17:10:55