[Resolved] Airtel — Sim card cancelled without any prior notice.

nihma

Address:

Kannur, Kerala

I, Nihmathulla Arakkal have been an Airtel mobile customer with mobile No: [protected] since 2004. I have been using the same connection in international roaming since 17.05.2007. I am currently working in Dubai Maritime City,UAE. And I use this number for my business dealings, mobile banking and other personal things.

Since yesterday(6th Oct 2011) morning my mobile is displaying 'SIM CARD REGISTRATION FAILED' . My connection was cancelled suddenly without any previous notice from Airtel eventhough I am an international roaming customer.

When I contacted the customer care yesterday through my brother in Kerala, they informed me that my connection is already recycled it is not even available as a duplicate sim and it will be be made available for a new customer. But I want to know how my sim card got recycled within 1 day, even though I am a loayal Airtel customer since 2004.

I would like to make a complaint against Bharati Airtel regarding the above matter. My mobile banking and many of my business transactions are dependant on this Mobile number. I would like to get my sim card back as soon as possible even if it is a duplicate simcard.

Thanks & Regards,
P.S:-
Nihmathulla Arakkal
Project Coordinator
Dubai Maritime City
Dubai,UaE
Mob UAE : +[protected]
Mob IND : +91 [protected]
Land IND : +91 [protected]
Email : [protected]@rediffmail.com

Address in India:

Darul Manar
Kazanakkotta
Civil Station(P.O)
Kannur-670002.
Kerala.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

sachi91

BHARATI AIRTEL — Airtel sim recycled without intimation

Myself sachin s raikar, a loyal customer of airtel since last 6 years and my number is [protected] which got recycled without intimation.
Due to some urgent work, I came to london in first week of janauary 2011 and I carried sim with me.

When I enquired about my sim expiry and cancellation before coming to london, airtel customer care executive said me that sim will not be cancelled unless I use it once a 4 month or within a month of validation expiry

I was using that sim for almost a month after coming to london but didnt call or receive any number. I used to get messages on that sim number till febuary 2011.

Now I have validity on that number till june 2011 and my last use was febuary 2011 but still my number has been cancelled and is give to some other person.

When I tried to use my airtel number ([protected]) in april 2011 so that my number will be in use atleast once in a two month and will not get recycled, at that time my airtel sim was showing me as invalid

I got to know all this when I asked my sister to ask this to airtel.

Even I call them up and also mailed them with my problem but they are not ready to answer any mail. even i mailed to a nodel officer of airtel still she is not giving a valid reason for recycled sim

Please help me with this issue as I have many of my contacts on that number and if I dont get it I will be in a hug difficulties

sachi91

Due to some busy work i was not able to respond you
sorry for delay.

I have mailed you my contact details
please look at the issue and try to solve it as early as possible

sridharkannan

from Bengaluru, Karnataka

Airtel — without informing us recycled our sim

hi my mobile number is [protected] from past few days sim was not working its was rejected but when went to airtel office they said that it has been recycled that number was my business number and it was life time validity if its life time how can they recycle
my alternative contact number is [protected]