[Resolved]  Airtel — LEGAL ACTION THREAT MY AIRTEL. VERY DISAPPOINTED BY AIRTEL

Address:

New Delhi, Delhi

i have got this mail regarding non payment of airtel dues


the following is my grievance:

i vacated my house in October in rajendra nagar where i subscribed to the airtel broadband in mid october. i called 121 in mid october for cancellation of my service and was told that my request was being sent by the customer care executive. my phone number was [protected]. However i was at fault at not pursuing my request further as i thought the cancellation would be done. i moved out from delhi and now im in hyderabad since mid october. So my phone number and contact address has changed.

All of a sudden i have received this mail from the cureman threatening legal actions.I called the cureman named Amit in the attachment sent to me. He told me that repeated message was delivered to me via mail,post and telephonic calls very frequently. He was however not attentive to my grievance.
the following is my case
- the airtel due received is a whopping 4766
- Since october this mail was the only communication i received . Since obviously my phone number and address has changed i wudnt have responded to their calls.
- Why was my bill continued even after i didnt pay nor use for so many consecutive months.
- the cureman told me that even personnel were sent many times to the house. But did the information that i shifted that place not reach the airtel office. And even if it did not, the broadband billing for successive months was still continued.(monthly charge of approx-1100)
- on saying this the cureman told me that even repeated mails were sent to me regarding the same. But when i asked him to remail me the copy of those mails which he could not. This is the because this is the only communication i received via mail for the first time.
the fact was even after non payment and no response for a month, the bill was still continued for several months knowing well that i still didnt use the connection(since personnel were sent to the house enquiring abt me wudve known that i vacated), tells me that there was a attempt if not deliberate to inflate the dues bill and push the burden onto the consumer.

As a civil servant I do accept that i was at fault at not persuing my case for cancellation of service. This is the third airtel connection i had and was always satisfied with the quality of service or the customer care rendered.In fact, i have been planning to take another airtel connection in hyderabad. But i would ask the Airtel office to Kindly differentiate between a bonafide error and malafide intentions of the consumer. Also if you look at my timely and prompt payment over the years of the respective connection, you will understand that i have always been a sincere payer. Hence i would ask for atleast partial remission if not full of the fees .

i have faith that the airtel office would look into my case with due diligence.

regards,
krishna chaitanya
dkchaitanya.[protected]@gmail.com

the following is the mail i got

To
Krishna Chitanya
P10/16 4/11 Top Floor Old Rajender Nagar Near A Garwal Sweet . . 110005
Delhi

Del No - [protected]
Account id - 16613663

Dear Sir / Madam

Sub: Outstanding Dues on your Airtel Mobile.

Ref: Del No: [protected] Account No: 16613663
We have not received a response to our Previous Tele-calls/Field visit & Letters
Regarding non –payment of bills towards the above said account for a net outstanding of Rs4766/-

We must now tell you that we expect payment to be made immediately. If payment has not been received immediately we will pass the matter to our solicitors with instructions to commence legal proceedings. This will be done without further warning to you.

Please make the payment in favour of M/s.Bharti Airtel Limited –Telemedia Services A/c: 16613663by cheque/DD payable at Delhi NCR or by cash/credit card. If you have already made the outstanding payments prior to receiving this letter you are requested to furnish us the proof of payment to avoid further action.

If you have any queries please do get in touch with our representative Amit Mobile Number - & Pramod Mobile No-


For any further clarification please contact the Airtel Office,


Thanking You

For Bharti Airtel Ltd.

Authorised Signatory

This is Computer generated Letter and does not require any signature