[Resolved] Airtel — Lethargy Grievances redressal | |||
After applying for Airtel al-a-Carte pack I found I'd landed in most difficult bandwidth. Despite my submission of application for the same they intentionally didn't change my account from ULTRA PACK to a-la-carte. This intentional misdeed of theirs resulted in squeezing out of all the amount from my account. within 12 days my account was suspended. This was not real problem. problem started when i contacted them. Their executive one after other came with different excuses. One of them assured me for refund within four hours another came with ridiculous sounding rebuttal to his partner that they can't refund. Call after call they keep on passing the bucks and kept on harassing me sometimes asking me to forward the mailing conversation I'd had with them. i did that. But nothing happened. They just seem to remember three phrases " we are sorry for inconvenience", "what's your good name", "we will surely help you". The way they harassed me I can just imagine how much they would be harassing relatively lesser equipped rural brothers and sisters of ours. this experience of mine with Airtel is so bad that I am compelled to post, "if you plan to purchase DTH don't consider Airtel". Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Dear Sir / Madam
My name is Suresh Joseph. I had been using BSNL prepaid connection, my number being[protected]. I had by portability moved from BSNL prepaid to Airtel Prepaid. My id details and ration card details had been given to the shop. On the bases of the need proofs I had been given Airtel sim with above-stated number during the first week of November 2012. I was told that after the BSNL goes of from your cell, then I should put the Airtel prepaid sim. So on 8th Nov, I changed my sim to Airtel.
I had been using the Airtel Prepaid sim from Nov 9 - to 29th of November 2012.
On 29th of November 2012, suddenly incoming calls were barred and with a day or two outgoing were also barred. When I had gone to Airtel showroom at Abmattur and called on the prepaid hotline, I was told that, I haven't submitted my address proof and photo. I was told that number has been totally cancelled.
I would like to ask you Sir / Madam will you simply give give portability to a BSNL number unless you have received valid documents of address proof and photo. Please do not think that your customers are fools and that you can take them for a ride.
In December, I went to your main office at near the BEACH Railway Station and gave them the sim card and I was told by your staff that the sim card that was offered by you and the[protected] is mismatch. I never got any good response from your Office.
On 9th December, I was given a new pre-paid sim card from your Ambattur showroom and was by Mr. Shiva told that the Airtel people have to recreate my number.
In the meantime, I kept visiting the the Airtel showroom and spoke many a time on pre-paid hotline. Even though complaints after complaints had been taken down, until this day 14 January 2013, the number stands cancelled.
The mistake I committed was that I made a portability from BSNL to Airtel thinking that Airtel will give a good service. They are worser than BSNL.
Second Compalint.
I had take a postpaid Airtel Connection number being[protected]. I was told that per month it will be Rs 349/- per month. Even after sparingly using it, the amount came more than Rs 800/-. After paying the dues on 9th December 2012, I had given it in writing that my number should be changed to prepaid. The request had been given at the Airtel Showroom at Ambattur.
I had given my address proof and passport size photo for the number to be changed from postpaid to prepaid. I had filled up the application form for making into prepiad. I was told by Mr. Sharavan, one of the staff that it will be done in two days time. However, even after repeated requests, even this month also, I received the postpaid pill for Rs. 393.82
Aitel Number :[protected]
Rleationship Number: [protected]
Bill Number :[protected]
Bill Period : 05 Dec 2012 - 04 Jan 2012
Due Date : 27 Jan 2013
I do not know what the Airtel people are doing.
I kindly request the Aitel people to restore my MNP[protected] from BSNL to Airtel number recreated and my postpaid number[protected] to be made prepaid.
Kindly do the needful.
Yours truly,
Suresh Joseph
[protected]
[protected]
[protected]R)
My name is Suresh Joseph. I had been using BSNL prepaid connection, my number being[protected]. I had by portability moved from BSNL prepaid to Airtel Prepaid. My id details and ration card details had been given to the shop. On the bases of the need proofs I had been given Airtel sim with above-stated number during the first week of November 2012. I was told that after the BSNL goes of from your cell, then I should put the Airtel prepaid sim. So on 8th Nov, I changed my sim to Airtel.
I had been using the Airtel Prepaid sim from Nov 9 - to 29th of November 2012.
On 29th of November 2012, suddenly incoming calls were barred and with a day or two outgoing were also barred. When I had gone to Airtel showroom at Abmattur and called on the prepaid hotline, I was told that, I haven't submitted my address proof and photo. I was told that number has been totally cancelled.
I would like to ask you Sir / Madam will you simply give give portability to a BSNL number unless you have received valid documents of address proof and photo. Please do not think that your customers are fools and that you can take them for a ride.
In December, I went to your main office at near the BEACH Railway Station and gave them the sim card and I was told by your staff that the sim card that was offered by you and the[protected] is mismatch. I never got any good response from your Office.
On 9th December, I was given a new pre-paid sim card from your Ambattur showroom and was by Mr. Shiva told that the Airtel people have to recreate my number.
In the meantime, I kept visiting the the Airtel showroom and spoke many a time on pre-paid hotline. Even though complaints after complaints had been taken down, until this day 14 January 2013, the number stands cancelled.
The mistake I committed was that I made a portability from BSNL to Airtel thinking that Airtel will give a good service. They are worser than BSNL.
Second Compalint.
I had take a postpaid Airtel Connection number being[protected]. I was told that per month it will be Rs 349/- per month. Even after sparingly using it, the amount came more than Rs 800/-. After paying the dues on 9th December 2012, I had given it in writing that my number should be changed to prepaid. The request had been given at the Airtel Showroom at Ambattur.
I had given my address proof and passport size photo for the number to be changed from postpaid to prepaid. I had filled up the application form for making into prepiad. I was told by Mr. Sharavan, one of the staff that it will be done in two days time. However, even after repeated requests, even this month also, I received the postpaid pill for Rs. 393.82
Aitel Number :[protected]
Rleationship Number: [protected]
Bill Number :[protected]
Bill Period : 05 Dec 2012 - 04 Jan 2012
Due Date : 27 Jan 2013
I do not know what the Airtel people are doing.
I kindly request the Aitel people to restore my MNP[protected] from BSNL to Airtel number recreated and my postpaid number[protected] to be made prepaid.
Kindly do the needful.
Yours truly,
Suresh Joseph
[protected]
[protected]
[protected]R)
Its is heart rending to state that a contact agreement that was done between
Anboli & airtel for Internet Lease line in December 2012 has not been honored
till date by airtel.
A cheque for Rs. 2, 02, 248/- (CSB No.507941 Dt.21/12/12) was issued to
Airtel and we were hopeful of the implementation in 4-6 week time. Mr.
Rajkumar, Assistant Manger, Airtel, Pondy was reminded of it more that 15
times. The condition remain status quo after the erection of the tower In June.
We are sorry to state that the performance in delayed in whole ten month as
even after elapse of pressure that airtel will not comply with the contract.
Our deposit in kept ideal in Airtel.
Hence we request that out deposit amount be refunded along with interest.
Yours truly
Rev.Fr.A.Thomas
Parish Priest
Our Lady of Health Church,
Ariyankuppam, Pondicherry-605007
Ph:[protected]
[protected]
Anboli & airtel for Internet Lease line in December 2012 has not been honored
till date by airtel.
A cheque for Rs. 2, 02, 248/- (CSB No.507941 Dt.21/12/12) was issued to
Airtel and we were hopeful of the implementation in 4-6 week time. Mr.
Rajkumar, Assistant Manger, Airtel, Pondy was reminded of it more that 15
times. The condition remain status quo after the erection of the tower In June.
We are sorry to state that the performance in delayed in whole ten month as
even after elapse of pressure that airtel will not comply with the contract.
Our deposit in kept ideal in Airtel.
Hence we request that out deposit amount be refunded along with interest.
Yours truly
Rev.Fr.A.Thomas
Parish Priest
Our Lady of Health Church,
Ariyankuppam, Pondicherry-605007
Ph:[protected]
[protected]
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I have taken post paid connection no. [protected] for my boss Mr Rajvir Singh Juneja on 14.12.12 through your DSA/... Mr Vivek Gupta Contact no. [protected] but till date after verification and all formalties the number is not activated.
So I hereby request you to do the needful.
Thanks
Rakesh Rathi
[protected]