Airtel — Deactivation of my number
Smsmita salgaonkar on Oct 19, 2011
I had purchased Airtel Sim Card No.8991921104006431751F Mobile no. 7738224479 by paying Rs.699/- by cheque in the name of Bharti Airtel Limited. The amount was deducted from my bank account on 19.09.2011. On 13.09.2011 the number was activated. After 7 to 8 days it was disconnected abruptly giving the reason, that the person was not at home, when the Airtel person had come for verification of the documents. When I visited their Customer Relationship Centre at Ram Maruti Road Thane, along with all the documents for verification, I was told to pay Rs.699/- again for another new connection, as the old one is cancelled.
Why should I pay again, as I have already paid the amount and they have already received the amount. They are just refusing to activate the old number.
Please look into this matter.
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