Airtel Mega Phone Scheme, Model No. - Fgd8900ce0980 — unauthorised deduction from my prepaid account
BBiplab Kumar Choudhary
That the consumer namely Sri Biplab Kumar Choudhary S/o Late Kedar Nath Choudhary R/O Nawratan Hata Purnea Dist- Purnea, State- Bihar, Pin- 854301, purchased a Airtel Mega Phone Scheme in the year 2006, bearing Model No. FGD8900CE0980, phone no. [protected], Sim serial No-[protected].
That the scheme covered under the agreement of Rs.1.11/3 min. for the all local calls at Bihar and Jharkhand either GSM or Non GSM or the Base line phone, and Rs. 2.20 for the S.T.D. calls and Rs. 5.56 for ISD (USA and UK).
That the consumer made many request and complains to the customer care as follows:
# - complain No. - Date - Time - Nature of Complain
1.[protected]/09/2007-9:32hrs-deducted more amounts
from consumer's account
2.[protected]/10/2007-17:20hrs- deducted Rs.2.22
inspite of Rs.1.11
3. - [protected]-31/10/2007- 08:15hrs- recharged by Rs.100
mega top up balance
made two short local
calls, deducted more,
Balance left Rs.26.69
Remarks: - No Response till now where as it was said by the customer care officer, that you will be intimated within 48 hours after the complain maid, during the complain process.
That the consumer tried to made more complains but it was not received or taken by the customer care executive on the dialed no 121 and refused to not the complain or request and still not a single intimation has made on the above said complain or request by the customer care.
That the consumer is suffering from numbers of inconvenience for the month of September to November.
That the consumer further requesting you to credit all unauthorized deducted amount into the consumer's account and also provide or order to provide the statement of account for the month of September, October and November 2007 as well within 48 hours.
On Behalf of My Father
Sri Biplab Kumar Choudhary
Add- Nawratan Hata,
Distt- Purnea, State- Bihar,
Phone No- [protected] Date: 20/11/2007
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