[Resolved] Airtel — MNP | |||
hello and good evening everybody.my name is rajdeep singh.i have ported from vodafone to airtel a month ago in my city.everything went fine.i got services well till 20 days and after that my sim is made out of service as they ask for resubmission of documents. i went to the retailer and submitted it again.the airtel official guys who collected my documents also sighned it and took it.but my sim is yet not active its almost 15 days . the distributor is called many a times by the retailer he always says it will be done by tomorrow its my most important official number!! i need help . the retailer gave me the number of that distributor and i called him but still the problems remains my airtel number where am facing the problem is - [protected] distributor number is - [protected] i would really appreciate if anybody help me out am in serous trouble Was this information helpful? | |||
Oct 15, 2016 Complaint marked as Resolved Verified Support Jan 15, 2013 Airtel Customer Care's response Namaste Mr. Sharma, We would like to inform you that your concern listed 06 Jan 2013 has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence Regards Rakesh Ranga Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 Verified Support Jan 30, 2013 Airtel Customer Care's response Namaste Mr.Paliwal, We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com. We assure you that we are committed to resolving the issue to your satisfaction. Regards Deepak Mohod Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
 110 Comments | |||
Comments
Airtel — Cheating, Forcing and delaying MNP
I applied for Mobile Number Portability (MNP) to port out from AirTel and switch to Vodafone. Ever since I've been getting calls from Airtel offering various schemes so that I cancel my port out request. I did not accept any of their offers as I'm fed up of their services and their way of deducing my credit amount every now and then.Airtel cancelled my porting request and on enquiry I was told that it was because I accepted their schemes, which I DID NOT. I lodged a complaint in Airtel and I was told they would henceforth not interfere in my port out request issue and I can switch over to the operator of my choice. I followed the porting procedure AGAIN which consumed my time, money and energy. Everything was fine until this evening when I was notified that my porting request was cancelled again citing the same old reasons. This is a case of harassment. Not to mention the numerous calls from Airtel offering schemes every now and then even after I made it clear that I wasnt interested. They activate the schemes despite my prior rejection.
Respected Sir?/Madam
My cell no is [protected]. my name is Marghubul Hasan and unique porting id is AD668285 date of birth is 02.7.1978... i applied for MNP from Airtel to another network..but my application is rejected by airttel due to the subsisting contractual obligation..i called so many times to Air tel CC but i got no help and satisfactory answer from Airtel CC...so i want to know how can i further proceed for MNP.....
Regards
Marghubul Hasan
[protected]
My cell no is [protected]. my name is Marghubul Hasan and unique porting id is AD668285 date of birth is 02.7.1978... i applied for MNP from Airtel to another network..but my application is rejected by airttel due to the subsisting contractual obligation..i called so many times to Air tel CC but i got no help and satisfactory answer from Airtel CC...so i want to know how can i further proceed for MNP.....
Regards
Marghubul Hasan
[protected]
Airtel — MNP request still not serviced
Hi,I placed a MNP request to shift from BSNL to Airtel on 10th Sep'11.
UPC code BX628388(mobile: [protected]).
I have given all documents and also got the new SIM from the relation ship center.But so far no intimation nor details about the request.
Contacted customer service but got a reply that it might still be under process(but they could not confirm).
Contact [protected]
Thanks,
Sathiya
I was apply for Mobil No. Portability from AIRTEL([protected]) to TATA DOCOMO on 24.08.11.but the AIRTEL rejected that application due to the following region.(there are subsisting contractual obligation from the subscriber agreement) i don’t know when and where i agreement with the AIRTEL
After that ,I was received a phone (MR. PRAVEEN-Airtel )that there are subsisting contractual obligation from your end and photo id is mismatch.
On 12.09.11I have done again mnp and after that 7 days when ,I was received a phone and they told me that your mnp again rejected due to same reason .I call again airtel customer care on 19.09.11, he told me that your application was rejected.
After that ,I was received a phone (MR. PRAVEEN-Airtel )that there are subsisting contractual obligation from your end and photo id is mismatch.
On 12.09.11I have done again mnp and after that 7 days when ,I was received a phone and they told me that your mnp again rejected due to same reason .I call again airtel customer care on 19.09.11, he told me that your application was rejected.
Hi,
I was a Vodafone Customer, I opted for MNP, so I submitted all the necessary documents.
On 7th December, I got a message from 5909,1901 and Vodafone that my porting has been approved and will begin shortly. 5909, I am assuming Airtel's number.
Anyways, after 3 days I got a message from 1909 that my number will be ported on 12th Dec at 10:15 PM.
On 12th at the same time, my Vodafone services were discontinued and rightly so. It was showing 'No network available'.
I kept my phone aside and slept. As stated on the airtel website, I got up in the morning and inserted my airtel sim, and it LOOKED fine, it was showing 100% coverage.
BUT,
when i tried making calls, i couldn't. I thought it was because I had no balance, then I asked my friend to gift me balance, he tried, but it said, 'The number is not an Airtel number'. I called customer care airtel and they said I would have to go to Airtel Help Centre to get my issue resolved.
Now its been one whole day, without me having my number working properly and I can't go to the Help Centre which BTW is not supposed to happen during MNP.
I should mention that, I received SMS's perfectly on my number but when someone tried to call it said, the number is temporarily out of service.
I would pass on my number when I get a response here.
So could you please be kind enough to tell me when would this issue be resolved?
I was a Vodafone Customer, I opted for MNP, so I submitted all the necessary documents.
On 7th December, I got a message from 5909,1901 and Vodafone that my porting has been approved and will begin shortly. 5909, I am assuming Airtel's number.
Anyways, after 3 days I got a message from 1909 that my number will be ported on 12th Dec at 10:15 PM.
On 12th at the same time, my Vodafone services were discontinued and rightly so. It was showing 'No network available'.
I kept my phone aside and slept. As stated on the airtel website, I got up in the morning and inserted my airtel sim, and it LOOKED fine, it was showing 100% coverage.
BUT,
when i tried making calls, i couldn't. I thought it was because I had no balance, then I asked my friend to gift me balance, he tried, but it said, 'The number is not an Airtel number'. I called customer care airtel and they said I would have to go to Airtel Help Centre to get my issue resolved.
Now its been one whole day, without me having my number working properly and I can't go to the Help Centre which BTW is not supposed to happen during MNP.
I should mention that, I received SMS's perfectly on my number but when someone tried to call it said, the number is temporarily out of service.
I would pass on my number when I get a response here.
So could you please be kind enough to tell me when would this issue be resolved?
port requested via sms port mobile no to 1900 but 2days over UPC is received from air-tel repeated the same next day also UPC not received
customer care called why opt for port .. enough is enough pl give UPC code but still not received
air-tel simple deducting amount every day even though not opted for any services .
customer care called why opt for port .. enough is enough pl give UPC code but still not received
air-tel simple deducting amount every day even though not opted for any services .
Dear Sir,
Plz see the high level drama of Airtel for not doning MNP. See the Trail mail.....you will undersatand how the company is harashing customer rights by activating the same no. again and again.
Dear Mr. Kumar,
Warm greetings from all o[censored]s at airtel.
This is in reference to the email received on 15 December 2011, expressing your concern regarding the disconnection of the services for your airtel mobile number [protected].
We regret for the delay in response to your email and sincerely apologize for the inconvenience caused to you.
As per our telephonic conversation, we would like to inform you that, your concern regarding the disconnection of the services for the above-mentioned number has been addressed.
As per the feedback received from the concerned team, we would like to inform you that, the above-mentioned number has been activated with effect from 5 December 2011.
Further, we would like to inform you that, you can port out from our network once the duration of 90 days are completed from the date of activation of the number.
In regards to the same, we have registered your feedback and would be working to ensure that this is incorporated in our service delivery in future.
Also, we would like to inform you that, at airtel we believe that our customers' inputs and feedback helps improvise our services and ensure that, we strive towards achieving the customer satisfaction.
We thank you for your association with airtel and look forward to an enduring relationship.
We hope that, we have been able to fulfill your concern suitably.
Please do write in for any further assistance.
Please feel free to speak to our call center executive on 121 regarding any query/request and on 198 for any complaint, you can email us at
[protected]@in.airtel.com.
You can get in touch with the Nodal Officer with your earlier request or complaint number if it is still unresolved. You may send an email at
nodalofficer.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.
If you do not receive a satisfactory response from Nodal officer, you may send an email at appellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.
Warm Regards
Sugandha Saxena
Nodal Office
Bharti Airtel Limited
Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=7090F6 0799AFD 6 B C 7709AFB 1 1 4 7 670F[protected]FF31D7E8180878B84848A8BF61B779AFA&refno=Qrc[protected]
[protected]Original Message[protected]
From: [protected]@gmail.com
To: nodalofficer.[protected]@in.airtel.com
Cc:
Sent: 15/12/2011 08:46:57 PM
Subject: Re: MNP Problem (Airtel to Reliance)
On 12/13/11, Anup Kumar wrote:
> Dear concern of Airtel,
>
> In respect of the trail mail ( Subject: Why my No: [protected] is not
> working.) i have not got any revert from your side.
> Apart from this, as per the communication held with Reliance
> representative in Patna Freser Road outlet I came to know that My MNP
> request has been rejected from your side.
> Now this is my humble request to you kindly resolve the issue shortly
> else i will have to go to counsumer Court againt you.
> Regards:
> Anup Kumar
> Mob: [protected]
>
>
> On 12/2/11, Anup Kumar wrote:
>> Dear sir,
>> I am using airtel services(mob: [protected]) for a long and resultantly
>> the
>> company to harsh me have deregistered my mob.no. today and said "you
>> can,t
>> take this no again". I am loosing my all business opportunity as well as
>> client relationship that can cause definetly a huge financial loss to me.
>> kindly look into the matter and* Reply why sim card registration is
>> fail.*
>>
>>
>> --
>> Regards:-
>> Anup Kumar
>> Mob:[protected]
Plz see the high level drama of Airtel for not doning MNP. See the Trail mail.....you will undersatand how the company is harashing customer rights by activating the same no. again and again.
Dear Mr. Kumar,
Warm greetings from all o[censored]s at airtel.
This is in reference to the email received on 15 December 2011, expressing your concern regarding the disconnection of the services for your airtel mobile number [protected].
We regret for the delay in response to your email and sincerely apologize for the inconvenience caused to you.
As per our telephonic conversation, we would like to inform you that, your concern regarding the disconnection of the services for the above-mentioned number has been addressed.
As per the feedback received from the concerned team, we would like to inform you that, the above-mentioned number has been activated with effect from 5 December 2011.
Further, we would like to inform you that, you can port out from our network once the duration of 90 days are completed from the date of activation of the number.
In regards to the same, we have registered your feedback and would be working to ensure that this is incorporated in our service delivery in future.
Also, we would like to inform you that, at airtel we believe that our customers' inputs and feedback helps improvise our services and ensure that, we strive towards achieving the customer satisfaction.
We thank you for your association with airtel and look forward to an enduring relationship.
We hope that, we have been able to fulfill your concern suitably.
Please do write in for any further assistance.
Please feel free to speak to our call center executive on 121 regarding any query/request and on 198 for any complaint, you can email us at
[protected]@in.airtel.com.
You can get in touch with the Nodal Officer with your earlier request or complaint number if it is still unresolved. You may send an email at
nodalofficer.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.
If you do not receive a satisfactory response from Nodal officer, you may send an email at appellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.
Warm Regards
Sugandha Saxena
Nodal Office
Bharti Airtel Limited
Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=7090F6 0799AFD 6 B C 7709AFB 1 1 4 7 670F[protected]FF31D7E8180878B84848A8BF61B779AFA&refno=Qrc[protected]
[protected]Original Message[protected]
From: [protected]@gmail.com
To: nodalofficer.[protected]@in.airtel.com
Cc:
Sent: 15/12/2011 08:46:57 PM
Subject: Re: MNP Problem (Airtel to Reliance)
On 12/13/11, Anup Kumar wrote:
> Dear concern of Airtel,
>
> In respect of the trail mail ( Subject: Why my No: [protected] is not
> working.) i have not got any revert from your side.
> Apart from this, as per the communication held with Reliance
> representative in Patna Freser Road outlet I came to know that My MNP
> request has been rejected from your side.
> Now this is my humble request to you kindly resolve the issue shortly
> else i will have to go to counsumer Court againt you.
> Regards:
> Anup Kumar
> Mob: [protected]
>
>
> On 12/2/11, Anup Kumar wrote:
>> Dear sir,
>> I am using airtel services(mob: [protected]) for a long and resultantly
>> the
>> company to harsh me have deregistered my mob.no. today and said "you
>> can,t
>> take this no again". I am loosing my all business opportunity as well as
>> client relationship that can cause definetly a huge financial loss to me.
>> kindly look into the matter and* Reply why sim card registration is
>> fail.*
>>
>>
>> --
>> Regards:-
>> Anup Kumar
>> Mob:[protected]
BSNL — SENDING POST REQUEST TO 1900 BUT BALANCE DEDUCTED BUT SMS COME LIKE THIS SENDING FAIL,I AM SENDING SMS FOR OTHER MOBILE SMS GOING
SENDING PORT REQUEST TO 1900 BUT BALANCE DEDUCTED BUT SMS COME LIKE THIS SENDING FAIL,I AM SENDING SMS FOR OTHER MOBILE SMS GOING MNP SIM KO ACTIVAT NAHI KIYA JA RAHA HAI 4 TIME DOCUMENT SUBMIT KAR CHUKA HU
DEAR SIR
I WANT TO PORT INTO AIRTEL AGAIN WITH NO. [protected](PRESENTLY IN IDEA). BUT EVERY TIME REQUEST IS FAILED. TRYING FOR THE SAME FOR THE LAST 20 MONTHS. NO FAVOURABLE RESPONSE IS GIVEN BY THE DISTRIBUTOR AND THE AIRTEL MANAGER CONCERNED.
PLEASE HELP ME.
I SHALL BE HIGHLY GRATEFUL TO YOU IF THIS REQUEST OF MINE IS ACTED UPON BY YOU.
REGARDS
DEEPAK SHARMA
[protected]
PANIPAT
THE MESSAGE I GET ON EVERY REQUEST IS AS FOLLOWS:
The requested number : [protected] already registered with AIRTEL SIM : [protected] by retailer number : [protected] on 09-Mar-11 15:29:42.
THE ABOVE REGISTRATION WAS DONE ON 09 MARCH 2011.BY YOUR AIRTEL DISTRIBUTOR
M/S SUNSHINE TELECOM PANIPAT. (PH. NO. [protected])
I WANT TO PORT INTO AIRTEL AGAIN WITH NO. [protected](PRESENTLY IN IDEA). BUT EVERY TIME REQUEST IS FAILED. TRYING FOR THE SAME FOR THE LAST 20 MONTHS. NO FAVOURABLE RESPONSE IS GIVEN BY THE DISTRIBUTOR AND THE AIRTEL MANAGER CONCERNED.
PLEASE HELP ME.
I SHALL BE HIGHLY GRATEFUL TO YOU IF THIS REQUEST OF MINE IS ACTED UPON BY YOU.
REGARDS
DEEPAK SHARMA
[protected]
PANIPAT
THE MESSAGE I GET ON EVERY REQUEST IS AS FOLLOWS:
The requested number : [protected] already registered with AIRTEL SIM : [protected] by retailer number : [protected] on 09-Mar-11 15:29:42.
THE ABOVE REGISTRATION WAS DONE ON 09 MARCH 2011.BY YOUR AIRTEL DISTRIBUTOR
M/S SUNSHINE TELECOM PANIPAT. (PH. NO. [protected])
Dear Sir,
We regret to inform you that we are unable to find your request for port out from Idea cellular. Thus we request you to kindly send an sms PORT<>Mobile Number to 1900 for initiate new UPC code and submit the new UPC with documents in respective service provider outlet for further course of action.
Regards,
Ideacellular
We regret to inform you that we are unable to find your request for port out from Idea cellular. Thus we request you to kindly send an sms PORT<>Mobile Number to 1900 for initiate new UPC code and submit the new UPC with documents in respective service provider outlet for further course of action.
Regards,
Ideacellular
I applied for MNP from Vodafone prepaid to Airtel Postpaid around 1 month back through airtel sales person Shiva (contact no. [protected]). Still it is not done. There is no proper response from that person. I am not satisfied with him. I am not able to complaint in Airtel relationship centre. Can anyone help me in this regard.
My moblie number for MNP: [protected]
My unique porting code : VT632359
My moblie number for MNP: [protected]
My unique porting code : VT632359
Hi,
I applied for MNP from Tata Docomo prepaid to Airtel Postpaid through airtel sales person (Contact no. [protected]). I submitted the required documents and even the Address Checking was done by an Airtel person.
But I got a message finally saying the UPC does not match the mobile number.
Please look into it and let me know what needs to be done.
My moblie number for MNP: [protected]
My unique porting code : TX357757
I applied for MNP from Tata Docomo prepaid to Airtel Postpaid through airtel sales person (Contact no. [protected]). I submitted the required documents and even the Address Checking was done by an Airtel person.
But I got a message finally saying the UPC does not match the mobile number.
Please look into it and let me know what needs to be done.
My moblie number for MNP: [protected]
My unique porting code : TX357757
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54492
Pending
0
Resolved
21957
View all 54492 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
my mobile number is [protected]