[Resolved] Airtel — MNP

 
111 Reviews
Kharagpur, West Bengal, India
 Rajdeep Singh
hello and good evening everybody.my name is rajdeep singh.i have ported from vodafone to airtel a month ago in my city.everything went fine.i got services well till 20 days and after that my sim is made out of service as they ask for resubmission of documents.
i went to the retailer and submitted it again.the airtel official guys who collected my documents also sighned it and took it.but my sim is yet not active its almost 15 days . the distributor is called many a times by the retailer he always says it will be done by tomorrow

its my most important official number!! i need help .
the retailer gave me the number of that distributor and i called him but still the problems remains

my airtel number where am facing the problem is - [protected]
distributor number is - [protected]

i would really appreciate if anybody help me out am in serous trouble
Complaint marked as Resolved Oct 15, 2016
Verified Support
Airtel Customer Care's response, Jan 15, 2013
Namaste Mr. Sharma,

We would like to inform you that your concern listed 06 Jan 2013 has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Verified Support
Airtel Customer Care's response, Jan 30, 2013
Namaste Mr.Paliwal,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Complaint comments  110 Comments     Updated: Share0Tweet0

Comments

Dear sir i have an airtel no [protected]. I want to not interested to continue to continue in airtel due to very costly services.
Airtel playing cheap tricks by giving unwanted offers to stop port out me to the other network. I want to complaint to consumer care. Please help me to whats the way to put complaint on airtel.
HI,
I have airtel Mob prepaid connection([protected]) but later on not satisfied because of network problem and did't get speed in GPRS internet. I processed for MNP to Reliance. But Airtel ARC and customer care don't get me out from Airtel. They called me numbers of time for additional discount offers and etc.. But airtel not process my MNP port-out request.. They took almost 15days. So, please get me out from this problem as soon as possible. Thank you.
Its really not happening, I have applied for MNP from TATA Docomo to Airtel. I went to airtel office and submitted all the required docs and they told me that SIM will be ported to airtel with in 7 working days, Now its been almost 1 month but still no update. I called in airtel office they are telling that ur form has been dispatched from here and call to customer care for further updates but customer care another headache they are saying that they didnt get any form for MNP for my nimber - [protected] and go to airtel ofc where u have submitted the form.

No way to go..Hell with it. Please help if possible.
I HAVE 1 VODAFONE POSTPAID & 1 PREPAID NO.
I HAD CONTACTED AIRTEL FOR MNP OF MY BOTH NOS. FROM VODAFONE TO AIRTEL

AIRTEL EXECUTIVE CAME TO MY HOME AND GAVE ME 2 SIMS OF AIRTEL AND CHARGE RS. 600.00 IN CASH.

HE TOLD ME THAT NO. WILL BE PORTED IN 4 DAYS.
BUT TILL NOW 2 MONTHS HAS BEEN PASSED BUT NO PORTING HAS BEEN DONE.

AIRTEL EXECUTIVE NOS. IS [protected] & [protected].
I HAD ALSO ASKED TO REFUND MY MONEY BUT NO RESPONSE FROM THEIR SIDE.
I am trying to port from air-tel since 2 months !!! but all effort's in vain..?? air-tel does it intentionally to stop loosing costumer, they make u mad following them..[protected]
MAINE APNA NUMBER PORT KE LIYE SMS KIYA TO KUCHH SAMAY KE BAAD AIR TEL SE CALL AAYA APP KE SAMASYA KA SAMADHAN KAR DIYA JAYEGA 72 GHANTHE KE ANDAR AAP KA CALL RATE A TO A 10 PAISE MINUTE HO JAYEGA MAGAR AAJ TAK NAHI HUA CUSTOMER CARE MERE NO. SE LAGTA HI NAHI HAI.
Dear Team,

My name is Jay Patidar, I sent a request to port my current
aircel number [protected] to Airtel network because of coverage
issues in aircel. I submitted all documents on 29th june 2013 at
Airtel Regional Head Office - Bangalore, 55 Divyashree Towers,
Bannerghatta Rd, near Jayadeva Hospitaland and the porting code
was DX596648 which was generated on 22nd june 2013 and it
was going to expire on 7th July 2013.

That concern person told that within 7 days my number will be ported to
airtel network if not you will get a update or call at your alternate number which one given by me in request form, but i didn't get any call regarding this and my number also not yet ported to airtel network.
I have submitted my documents three times to port from aircel network to airtel network but everytime
i am not getting any updates and number also not yet ported.

Now i am a working proffessonal and can't go everyday to regional office so i tried to call
that regional office contact number but they are not picking the call also.

so please do the needful.
I Ported my number ([protected]) from Docomo and submitted my documents to be ported on 1st July 2013, on the same day I had written to the the customer care, nodal office and appellate officer, about the porting and also mentioned them that I cannot be out of the network as I get very important calls, I received a call from Airtel assuring that there will not be any disconnection. On 4th July, a physical address verification was done by airtel executive at 10:25am. But since 8th July I am out of the network and I have been loosing the Job interviews and offers. Recently I lost a job offer for not attending the call. I had negotiated a ctc of 25 lakhs. It was a final round with the company chairman.

When I wrote several mails continuously everyday to 121, nodal appellate & Ombudsman. I heard nothing from 121 & nodal & ombudsman, out of the blue the appellate writes back to me with the procedures of MNP but no solutions provided.

Later after writing them to go through the mail thread once again before writing back to me, they asked me the details of the documents submitted, to whom, who picked up, who called you, and all [censored]s.

P.S. I can be contacted on 0-[protected] (my temp number)

Below is the email thread of my communication with Airtel:
================================================================
From: Moosa Khan ([protected]@hotmail.com)
Sent: 19 July 2013 12:11PM
To: appellate.[protected]@in.airtel.com (appellate.[protected]@in.airtel.com); [protected]@in.airtel.com
([protected]@in.airtel.com); nodalofficer.[protected]@in.airtel.com (nodalofficer.[protected]@in.airtel.com);
[protected]@bharti.in ([protected]@bharti.in); [protected]@in.airtel.com
([protected]@in.airtel.com)
Aren't you people ashamed of the promptness which you have promised?
I have not received any call 􀆟ll now. The more you make me wait the more
I'll demand as compensa􀆟on.
From: [protected]@hotmail.com
To: appellate.[protected]@in.airtel.com; [protected]@in.airtel.com; nodalofficer.[protected]@in.airtel.com;
[protected]@bhar􀆟.in
Subject: RE: [protected] [|BAL|QRC112071315073118132644|]
Date: Tue, 16 Jul 2013 11:56:00 +0530
The 􀆟me is 11:57am as on 16th July, let me see how you stand to your commitment.
my alterna􀆟ve number is [protected]
From: appellate.[protected]@in.airtel.com
To: [protected]@hotmail.com
Date: Tue, 16 Jul 2013 10:00:15 +0530
Subject: Re: [protected] [|BAL|QRC112071315073118132644|]
Namaste Mr. Khan,
This is in reference to your email dated 14 July 2013, regarding the delay in MNP (Mobile Number
Portability) port-in for your mobile number [protected].
We regret to inform you that due to non-availability of your contact number we were unsuccessful to reach
you. Hence, we would request you to provide a contact number and a preferable time so that we can get in
touch with you to resolve the issue at the earliest.
Further, we would like to inform you that we have forwarded your concern regarding the delay in MNP for the
above mentioned airtel mobile number to the concerned team and our team will update you on the status of the
same within 24 working hours.
Outlook Print Message https://blu171.mail.live.com/mail/PrintMessages.aspx?cpids=4279b4ae...
1 of[protected]:26
We request your cooperation until then.
Please do write in for any further assistance.
Yours Sincerely,
Kapil
Appellate office
bharti airtel limited
‐‐‐‐‐‐‐‐‐Original Message‐‐‐‐‐‐‐‐‐‐
From: [protected]@hotmail.com
To: appellate.[protected]@in.airtel.com
Cc:
Sent: 14/07/2013 11:23:24 AM
Subject: RE: [protected] [|BAL|Qrc112071315073118132644|]
Here are the details again:
1 Date of submission of Documents: 01st July 2013
2 Details of documents submission: Copy of PAN Card, Voter ID Card, 2
Photographs, Previous Subscribers latest bill and bill paid reciept
3 UPC code: TX418738
4 Place of documents submission: At my office, your representa􀆟ves came and
collected it.
5 Name and contact number of retailer: I don't have it, received a call from
this number [protected]
6 Prepaid/Postpaid: Postpaid (Rs. 225/‐ plan)
Your execu􀆟ves have also done a physical verifica􀆟on of my address on 4th
July 2013. at 10:25am.
I want my number to be ac􀆟vated by Monday (i.e., 15th July 2013). if you can't
then don't do it. I will get it done through Consumer Court and take you people
for a ride by suing for the losing that I have encountered.
From: appellate.[protected]@in.airtel.com
To: [protected]@hotmail.com
Date: Sat, 13 Jul 2013 18:25:32 +0530
Subject: Re: [protected] [|BAL|Qrc112071315073118132644|]
Namaste Mr. Khan,
This is in reference to your email dated 12 July 2013, regarding the delay in
MNP (Mobile Number Portability) port‐in for your mobile number [protected].
We regret to inform you that due to non‐availability of your contact number we
were unsuccessful to reach you. Hence, we would request you to provide a
contact number and a preferable 􀆟me so that we can get in touch with you to
resolve the issue at the earliest.
Further, on receipt of your complaint regarding the delay in MNP for your
mobile number we would request you to write back to us with the below men􀆟oned
details:
1 Date of submission of Documents
2 Details of documents submission
3 UPC code
4 Place of documents submission
5 Name and contact number of retailer
6 Prepaid/Postpaid
Once we receive this informa􀆟on, we will work towards addressing your concern
as soon as possible.
We wish to assure you that we have registered your feedback regarding the
services rendered. It is always important for us to hear how customers react to
all aspects of our services. Strong customer feedback like yours helps us
con􀆟nue to improve the service we provide, and we appreciate the 􀆟me you took
to write to us.
We regret the inconvenience caused to you.
Please do write in for any further assistance.
Customers touch points:
Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours ‐ 24/7
Level 2: Nodal Team: Nodalofficer.[protected]@in.airtel.com & ([protected]), working
hours: 9:30 AM to 6:30 PM: Monday to Friday.
Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]),
working hours: 9:30 AM to 6:30 PM: Monday to Friday.
Outlook Print Message https://blu171.mail.live.com/mail/PrintMessages.aspx?cpids=4279b4ae...
3 of[protected]:26
Please visit our website www.airtel.in for a range of products and services.
Yours Sincerely,
Kapil
Appellate office
bhar􀆟 airtel limited
Click here to provide feedback
Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interac􀆟on

‐‐‐‐‐‐‐‐‐Original Message‐‐‐‐‐‐‐‐‐‐
From: [protected]@hotmail.com
To: appellate.[protected]@in.airtel.com
Cc:
Sent: 12/07/2013 03:27:14 PM
Subject: RE: [protected] [|BAL|Qrc110071313073118070176|]
Did you read my mails thread below before replying?
I told that i have re‐ported my number back to airtel as of 1st July 2013, its
s􀆟ll not ac􀆟vated.
From: appellate.[protected]@in.airtel.com
To: [protected]@hotmail.com
Date: Fri, 12 Jul 2013 13:46:25 +0530
Subject: Re: [protected] [|BAL|Qrc110071313073118070176|]
Namaste Mr. Khan,
This is in reference to your email dated 10 July 2013, regarding the services
for your airtel mobile number [protected].
We wish to inform you that the above men􀆟oned number has already been
permanent disconnect from airtel services due to port out with effect from 15
February 2013.

Further, we would request you to please ini􀆟ate the MNP procedure to come back
in airtel as men􀆟oned below:
* Generate Unique Por􀆟ng code (UPC) by Sending PORT < Space> and your
no> and send it to 1900. E.g. PORT [protected]. Charges of SMS are applicable as
per tariff plan availed by you with your current operator.
You will receive an auto revert message from 1901 giving an 8 digit alpha
numeric unique por􀆟ng code along with an expiry date.
* Once UPC obtained, you have to approach our airtel rela􀆟onship centre and
obtain CAF (Customer Applica􀆟on Form) and por􀆟ng form. For your reference,
the address list of airtel rela􀆟onship center has been a􀆩ached. You may also
visit our website www.airtel.in.
* Submit the duly filled CAF and por􀆟ng form along with requisite documents
(Photo Id Proof, Residence proof, 1 photo, Pan card/Form 16 and last bill copy
in case of postpaid number) at the nearest airtel rela􀆟onship centre.
* Rs.19 fees (As defined by TRAI) need to be paid while submi􀆫ng documents.
* Please note the above exercise is to be completed before the expiry date of
men􀆟oned along with the UPC.
* Obtain new SIM card from our airtel rela􀆟onship centre.
* We will take 7 days to process your Port‐In request. (Sunday is non working
day). During this process, you will be able to use your mobile phone as usual.
We will keep upda􀆟ng you via SMS on the progress made and in􀆟mate the date
and 􀆟me of por􀆟ng on your mobile phone so that you can replace the old SIM
with the new SIM. There will be a ¿black‐ out¿ for only 2 hours (during which
􀆟me you would not be able to use any mobile service on your number) and the
same will be communicated to you through an SMS. You may also visit our website
www.airtel.in or dial 1800‐103‐1111 (Toll free) to know more about MNP.

Only one airtel network enjoys the trust of 150 million people. It is this
trust that makes us India¿s no.1 network. Whether it¿s for our network
coverage, customer service or innova􀆟ons, across the country everyday more
people chose airtel. We are indeed privileged to have you as part of our family
and look forward to your con􀆟nued associa􀆟on with airtel.
Assuring our best a􀆩en􀆟on and services at all 􀆟mes.
Yours Sincerely,
Naseem
Appellate office
bhar􀆟 airtel limited
Click here to provide feedback
Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interac􀆟on

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this e‐mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bhar􀆟 Airtel Limited
or its subsidiaries and associated companies(collec􀆟vely "Bhar􀆟 Airtel Limited"), are unable to exercise
control or ensure or guarantee the integrity of/overthe contents of the informa􀆟on contained in e‐mail
transmissions and further acknowledges that any views expressed in this message are those of the
individual sender and no binding nature of the message shall be implied or assumed unless the sender
does so expressly with due authority of Bhar􀆟 Airtel Limited. Before opening any a􀆩achments please check
them for viruses and defects.

From: Moosa Khan ([protected]@hotmail.com)
Sent: 12 July 2013 15:27PM
To: appellate.[protected]@in.airtel.com (appellate.[protected]@in.airtel.com)
Did you read my mails thread below before replying?
I told that i have re‐ported my number back to airtel as of 1st July 2013, its s􀆟ll not ac􀆟vated.
From: appellate.[protected]@in.airtel.com
To: [protected]@hotmail.com
Date: Fri, 12 Jul 2013 13:46:25 +0530
Subject: Re: [protected] [|BAL|Qrc110071313073118070176|]
Namaste Mr. Khan,
This is in reference to your email dated 10 July 2013, regarding the services for your airtel mobile
number [protected].
We wish to inform you that the above mentioned number has already been permanent disconnect
from airtel services due to port out with effect from 15 February 2013.
Further, we would request you to please initiate the MNP procedure to come back in airtel as
mentioned below:
* Generate Unique Porting code (UPC) by Sending PORT < Space> and your <Mobile no> and send
it to 1900. E.g. PORT [protected]. Charges of SMS are applicable as per tariff plan availed by you
with your current operator.
You will receive an auto revert message from 1901 giving an 8 digit alpha numeric unique porting
code along with an expiry date.
* Once UPC obtained, you have to approach our airtel relationship centre and obtain CAF (Customer
Application Form) and porting form. For your reference, the address list of airtel relationship center
has been attached. You may also visit our website www.airtel.in.
Outlook Print Message https://blu171.mail.live.com/mail/PrintMessages.aspx?cpids=647e6b1...
1 of[protected]:28
* Submit the duly filled CAF and porting form along with requisite documents (Photo Id Proof,
Residence proof, 1 photo, Pan card/Form 16 and last bill copy in case of postpaid number) at the
nearest airtel relationship centre.
* Rs.19 fees (As defined by TRAI) need to be paid while submitting documents.
* Please note the above exercise is to be completed before the expiry date of mentioned along with
the UPC.
* Obtain new SIM card from our airtel relationship centre.
* We will take 7 days to process your Port-In request. (Sunday is non working day). During this
process, you will be able to use your mobile phone as usual. We will keep updating you via SMS on
the progress made and intimate the date and time of porting on your mobile phone so that you can
replace the old SIM with the new SIM. There will be a ¿black- out¿ for only 2 hours (during which
time you would not be able to use any mobile service on your number) and the same will be
communicated to you through an SMS. You may also visit our website www.airtel.in or dial
[protected]Toll free) to know more about MNP.
Only one airtel network enjoys the trust of 150 million people. It is this trust that makes us India¿s
no.1 network. Whether it¿s for our network coverage, customer service or innovations, across the
country everyday more people chose airtel. We are indeed privileged to have you as part of our
family and look forward to your continued association with airtel.
Assuring our best attention and services at all times.
Yours Sincerely,
Naseem
Appellate office
bharti airtel limited
Click here to provide feedback
Your response will help us to enhance your experience with Airtel. Please click on the link below & provide
us your valuable feedback on this interaction
‐‐‐‐‐‐‐‐‐Original Message‐‐‐‐‐‐‐‐‐‐
From: [protected]@hotmail.com
To: appellate.[protected]@in.airtel.com
Cc:
Sent: 10/07/2013 01:02:03 PM
Subject: RE: [protected]
Why are you guys not replying on this???
From: [protected]@hotmail.com
To: [protected]@in.airtel.com; nodalofficer.[protected]@in.airtel.com; appellate.[protected]@in.airtel.com
Subject: RE: [protected]
Date: Tue, 9 Jul 2013 11:22:49 +0530
Dear Team,
I had men􀆟oned earlier very clearly that i cannot afford to be disconnected.
Dispite which I am not have network on my number. What should I consider this?
Negligence or irresponsibility?
I came back to the network hoping for the be􀆩er service. If you cannot do this,
you should have informed me rather than le􀆫ng me nowhere.
When will I get connect on the network again?
Khan
From: [protected]@hotmail.com
To: [protected]@in.airtel.com; nodalofficer.[protected]@in.airtel.com; appellate.[protected]@in.airtel.com
Subject: [protected]
Date: Mon, 1 Jul 2013 13:23:39 +0530
Dear Team,
I have signed up for por􀆟ng my number back to Airtel with a plan of 225, I
request you to do the verifica􀆟on before por􀆟ng as I do not have any other
alternate numbers.
Also, I cannot under go the loses of being without the phone.
Here is my sim#[protected]
Regards,
Moosa Khan
This e‐mail and any files transmi􀆩ed with it are for the sole use of the intended recipient(s) and may
contain confiden􀆟al and privileged informa􀆟on. If you are not the intended recipient, please contact the
sender by reply e‐mail and destroy all copies and the original message. Any unauthorized review, use,
disclosure, dissemina􀆟on, forwarding, prin􀆟ng or copying of this email or any ac􀆟on taken in reliance on
this e‐mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bhar􀆟 Airtel Limited
or its subsidiaries and associated companies(collec􀆟vely "Bhar􀆟 Airtel Limited"), are unable to exercise
control or ensure or guarantee the integrity of/overthe contents of the informa􀆟on contained in e‐mail
transmissions and further acknowledges that any views expressed in this message are those of the
individual sender and no binding nature of the message shall be implied or assumed unless the sender
does so expressly with due authority of Bhar􀆟 Airtel Limited. Before opening any a􀆩achments please check
them for viruses and defects.
Hi,
Myself Amit Chauhan.
I wanted to port in to Airtel network, for this I gave reguest to ARC, sector-3 Rohini delhi -110085 near M2K rohini on 19th july 2013
Today its 3August 2013 and still my number is not ported in.
I called airtel customer care, they firstly put me on hold, and then disconnected the call. on calling again i asked to talk to some senior representative, again they put me on hold and disconnected the call. third time i was informed that they have not yet received any request of porting in.
I mean, how can this be possible ??? i submitted my documents and fee not to a retailer but directly to ARC, sector-3 rohini delhi-110085 near m2k rohini.
Is this a way to treat a customer who wants to join your network ??
I have reciept as well as sim card issued to me on 19th july 2013.
Please kindly look into the matter.
Also try and keep well trained customer care people, who dont disconnect your call, as its not free, also i was calling using some other network, still they put you on hold for several minutes and then disconnect!!! this is not acceptable at all...
I have applied MNP from tatadocomo to Airtel. I Produced the documents[protected] but the airtel office didnt activate my sim still now.

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    Airtel - MNP