[Resolved]  Airtel Mobile Connection — Internet not working & amount decu

Address:

Moradabad, Uttar Pradesh

Dear Sir,
any update regarding complain because i not able to use my Internet connection
and i am also not able to contact customer care.
when i recharge my connection it is deduct amount automatically.
kindly provide me resolution time.
Navneet sharma
([protected])
yash Bhardwaj
([protected])

On Thu, Jun 23, 2011 at 5:13 PM, wrote:
Dear Mr. Bhardwaj,

This has reference to your concern regarding Nokia bulk service on your Airtel
prepaid mobile number [protected].

Thank you for your email to airtel and the opportunity to assist you.

We regret the inconvinience caused to you

We would like to inform you that your complaint regarding nokia bulk service
has been registered with the Service Request number[protected]. You may quote
this number for all further queries

with respect to your request. Our team would be updating you on the status of
your request with in 24 hours.

It has always been our endeavor to provide you with the best customer service
and we assure you of our sincere commitment to meet all your future
requirements too.

Please feel free to speak to our call center executive on 121 regarding any
query/request and on 198 for any complaint, you can also email us at
[protected]@in.airtel.com.

You can get in touch with the Nodal Officer with your earlier request or
complaint number if it s still unresolved.

You may send an email at nodalofficer.[protected]@airtel.in , or you may call at
[protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will
provide a resolution to your complaint in 10

working days.

If you do not receive a satisfactory response from Nodal officer you may send
an email at appellate.[protected]@airtel.in , or you may call at [protected] from 9:30
AM to 6:30 PM Monday to Friday.










Warm Regards
Mamta Mehta
Nodal Office
Bharti Airtel Limited

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[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc: contactcentre.[protected]@nokia.com;[protected]@hotmail.com
Sent: 23/06/2011 11:29:50
Subject: mobile no [protected] internet charge

Dear sir,
I have nokia x2-01 mobile handset with air tel prepaid no. [protected] ,when i
was purchased noika phone that time they people inform me that internet usage
like facebook,orkut is free of cost for one year .
Few days internet is working fine free of cost ,but after some days it was not
working .when I was contact customare care regarding this issue they people
says nokia handset is fault , i was surprise how it possiable .i am also
contact nokia care ,but there is no fault with handset .
I am again contact with airtel customer care & inform that my handset is fine
but internet is not working .that time customer care person says some airtel
network having problem and will resolve shortly .
now internet is working fine but airtel is charge .
i am not understand why Airtel is charged & cut amount ,if it is free for a
year ,
amount Rs. 75/- is deduct .
kindly return my amount as soon is possiable or advise me who will pay this
amount airtel or Nokia . .
with warm regards
Navneet sharma
([protected])
Yash bhardwaj
([protected])