[Resolved] Airtel Mobile Postpaid Connection — levy o[censored]ndue charges and harrassment
Kkul bhushan nayyar
I was having a mobile connection [protected] since last two year under advance rental plan. The connection expired in October, 2007. Without my written or verbal consent it was changed to monthly rental plan. On my calling customer care centre, I was given a commitment that the call charges will be ruppes 1 for mobile to mobile calls. I agreed to continue with advance rental of Rs.999 for 3 years. However, on receipt of first bill, i noticed that the call charges were different from the commitment made. Since it was a case of wrong commitment, amounting to cheating, I immediately called the customer centre with the request to disconnect my number. After much pursuation, the number was disconnected in January, 2008. I kept calling the airtel with the request to levy the necessary charges and close my account. However, instead of listening to my genuine request, airtel kept sending me bills for advance rental for 3 years, even after disconnection of telephone. Later a legal notice was also sent to me. On 8.3.2008, I could contact to Mr.Rajiv Choudhary ([protected]) who informed me that after payment Rs.800/-, I will have nothing outstanding against this number and I will get a NOC from airtel delivered at my doorstep. I immediately deposited Rs.800/- at malviya nagar centre on 8.3.2008 (Receipt No.[protected]. However, till date no receipt has been receipt. Again, vide bill No.[protected] dated 4.4.2008, I have been sent bill for Rs.308.95 (that is the amount paid minus the initial bill for the advance rental for 3 years). This is really too much of harassment to the customer. I have always been paying my telephone bills in advance which were used to be adjusted by airtel in subsequent bills. But instead of listening to the genuine request of its old customer, the customer I am being harassed continuously. The amount sought to be paid Rs.308.95 is a petty amount but it is difinitely a case of wrong commitment/ misleading the customer by the executive by airtel and then putting a sincere customer to undue harassment. On one occasion, even private collection agency man came to my residence in faridabad, all the way from delhi and thretened me to pay the bill amount or be ready for dire consequences. This attitude of the company is a shocking experience for a customer like me who never holds dues of any agency, be it private or government. I was earlier under the impression that airtel is the only service provider in India which the country and the consumers and boast of. However, my experience with airtel has shaken my faith in the company and I feel that once private companies start harassing their customers, nobody is going to help the customer and each and every executive, right from the one sitting at customer care centre to the top levels are working with only one motto to earn profits for the company at any cost and the customer can be put to any amount of harassment and mental agony. This is my last hope to get justice. Otherwise, I am going to deposit the rest amount demanded by airtel, though the number has been disconected and the amount demanded is undue. Please help me.
Complaint marked as Resolved Aug 14, 2020