[Resolved] Airtel — No response | |||
Hi, I send an email toas ADD 38 CHANNELS On Jun 7 (7 days ago) to digitaltv Dear Sir, My Customer ID IS [protected] I am requesting you to please remove my all subscription & Add new 38 channels 101,108,340,343,355.356,357,358,359,360,362,380,381,382,383,384,385,386,387,388,...⇄ & Send me what is the price for it's Price To me. On Jun 7 (7 days ago) to me Dear Customer, Thank you for writing to us at airtel DTH Services. We have received your email and we shall revert to you at the earliest. Kindly note that our email ID has changed from [protected]@airtel.in to [protected]@in.airtel.com. We would request you to kindly use the new email ID for all your future correspondence as the old email ID will not be operational post 31-Mar-2012 Please note that this is a computer generated auto response. Warm Regards, Airtel Customer Care www.airtel.in This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. After that I send No Responce Dear Sir, My Customer ID IS [protected] I am requesting you to please remove my all subscription & Add new 38 channels 101,108,340,343,355.356,357,358,359,360,362,380,381,382,383,384,385,386,387,388,...⇄ & Send me what is the price for it. WHAT ITS PRICE NO RESPONSE. GIVE ME RESPONSE. [protected]@in.airtel.com to me Dear Customer, Thank you for writing to us at airtel DTH Services. We have received your email and we shall revert to you at the earliest. Kindly note that our email ID has changed from [protected]@airtel.in to [protected]@in.airtel.com. We would request you to kindly use the new email ID for all your future correspondence as the old email ID will not be operational post 31-Mar-2012 Please note that this is a computer generated auto response. Warm Regards, Airtel Customer Care www.airtel.in This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. After that Again I send the Same mail to them same replay. On Jun 8(6 days ago) Dear Sir, My Customer ID IS [protected] I am requesting you to please remove my all subscription & Add new 38 channels 101,108,340,343,355.356,357,358,359,360,362,380,381,382,383,384,385,386,387,388,...⇄ & Send me what is the price for it. [protected]@in.airtel.com to me Dear Customer, Thank you for writing to us at airtel DTH Services. We have received your email and we shall revert to you at the earliest. Kindly note that our email ID has changed from [protected]@airtel.in to [protected]@in.airtel.com. We would request you to kindly use the new email ID for all your future correspondence as the old email ID will not be operational post 31-Mar-2012 Please note that this is a computer generated auto response. Warm Regards, Airtel Customer Care www.airtel.in This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. On Jun 8 (6 days ago) Dear Sir, My Customer ID IS [protected] I am unsubscribed my all packages Through Telephone[protected]. Then He not unsubscribed Value Sports 2M HD Bundle & I Said to Add some new channels Named MTV , 9X MUSIC , STAR PLUS ,I SAID Discovery Discovery HD, CARTOON NETWORK, VH1, Sonic, Colors Means He send me Colors HD, Animal Planet. 8 channels For 194 Per Month & Subscription fee is 135. Please Send me proper Price & MY Transactions please. If it is proper I will remove my Air-tel Digital TV. Note At 4:30 I recharged Rs.150 Then the balance is 154 The Resumption Fees is Rs.10 Then My balance is Rs.144. Now my balance is 8.87. Please send me response if you not send me proper message i will police complaint on Air-tel Digital TV. Then the replay [protected]@in.airtel.com to me Dear Customer, Thank you for writing to us at airtel DTH Services. We have received your email and we shall revert to you at the earliest. Kindly note that our email ID has changed from [protected]@airtel.in to [protected]@in.airtel.com. We would request you to kindly use the new email ID for all your future correspondence as the old email ID will not be operational post 31-Mar-2012 Please note that this is a computer generated auto response. Warm Regards, Airtel Customer Care www.airtel.in This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. But Still My Problem is Solved Please Anybody Solve My problem. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 26 Comments | |||
Comments
I have a domestic connection with Airtel. My tel number is[protected] I have been travelling abroad for the last few months and hence have not used my telephone as I do not have International roaming. I have never requested for International roaming either. Airtel has now sent me a bill for Rs.17000 with International roaming to the tune of Rs.13000 +.
I and my wife have called airtel and spoken to numerous representatives. We have been told that they would get back to us. Despite this now we cannot get through to Airtel as the number[protected] diverts us directly to a bill payment reponse and the number[protected] is now unreachable through my airtel ( I think it is blocked ).
Now I have got a message to pay or else my telephone will be taken off the signal.
Airtel - call me and fix this problem - I have made too many calls and have been very reasonable. I am surprised at the complete disinterest of your customer service agents. I will not pay you a incorrect bill so please sort this out or I will have no recourse bu to move the court against you for harrassment and blackmail.
Sandeep Singh
I and my wife have called airtel and spoken to numerous representatives. We have been told that they would get back to us. Despite this now we cannot get through to Airtel as the number[protected] diverts us directly to a bill payment reponse and the number[protected] is now unreachable through my airtel ( I think it is blocked ).
Now I have got a message to pay or else my telephone will be taken off the signal.
Airtel - call me and fix this problem - I have made too many calls and have been very reasonable. I am surprised at the complete disinterest of your customer service agents. I will not pay you a incorrect bill so please sort this out or I will have no recourse bu to move the court against you for harrassment and blackmail.
Sandeep Singh
Hi This Is Venkatesh
Iam Using an Airtel Preapid connection From Last 1 And Halfyear, And My Mobile No is [protected] iam Facing A Newtwork Problem In My Area Since last 6 Months Due To Which i Have Reasied A Lots Of Complaint But Still There Is No Responce From There END When I call To Customer care People For My SR Status Even Floor Inchearge And TL's Are Disconnecting My Call,
Because Of This Airtel Services I Lost My Uncle, actully He Is Admitted In Hospital Because he met With Accident and He need B+ Blood AS he Lost Lot of Blood and My Blood Group Is Also Same, They Tried For this blood In all they Blood banks But They Did Not get The Blood In Any Of The Blood Bank AS There Is no Stock Available, So Finally They Tried To Call me On My Mobile It Was Saying As The No is Out Of Reach, accident happened At Morning 10:00AM, And I Come To Know About This Problem at 7:00PM and It Was Alredy Late Because My Uncle Expired At 2:00PM, And This Is Happend Only Because of Airtel And i Want To Take An serious Action On This Guys And i want My All The Airtel Connection To be Cancelled Even Postpaid And All my Land Line Connections iam From AP
Iam Using an Airtel Preapid connection From Last 1 And Halfyear, And My Mobile No is [protected] iam Facing A Newtwork Problem In My Area Since last 6 Months Due To Which i Have Reasied A Lots Of Complaint But Still There Is No Responce From There END When I call To Customer care People For My SR Status Even Floor Inchearge And TL's Are Disconnecting My Call,
Because Of This Airtel Services I Lost My Uncle, actully He Is Admitted In Hospital Because he met With Accident and He need B+ Blood AS he Lost Lot of Blood and My Blood Group Is Also Same, They Tried For this blood In all they Blood banks But They Did Not get The Blood In Any Of The Blood Bank AS There Is no Stock Available, So Finally They Tried To Call me On My Mobile It Was Saying As The No is Out Of Reach, accident happened At Morning 10:00AM, And I Come To Know About This Problem at 7:00PM and It Was Alredy Late Because My Uncle Expired At 2:00PM, And This Is Happend Only Because of Airtel And i Want To Take An serious Action On This Guys And i want My All The Airtel Connection To be Cancelled Even Postpaid And All my Land Line Connections iam From AP
Hello
Dear Sir
I am Shashank From Saharanpur(u.p.), using ur Airtel SIM since last 2 years. Now before 1 month ago i recharged Rs 248 A power Pack to reduce the STD rates...but it only work for a very short time & the validity of this is for 3months...i already complaint many times on customer care...but i dont get any response from ur side...now tell me what i do...? Can i go To consumer Court...? or in PRESS...? up to u...my Mobile no is...[protected]...hope u give me response ...Thanks ...
Dear Sir
I am Shashank From Saharanpur(u.p.), using ur Airtel SIM since last 2 years. Now before 1 month ago i recharged Rs 248 A power Pack to reduce the STD rates...but it only work for a very short time & the validity of this is for 3months...i already complaint many times on customer care...but i dont get any response from ur side...now tell me what i do...? Can i go To consumer Court...? or in PRESS...? up to u...my Mobile no is...[protected]...hope u give me response ...Thanks ...
I am calling since morning on your customer care num [protected], but there is no response no one is picking up the phone .. i have a query to reagarding my broadband connection .. if the company itself is not respondind so its better i go for another option . its not only airtel which provide broadband there are many others ... if the airtel people have some shaame left then pick up your customer care numbers in time
Hi
My Airtel landline no :[protected], i have a broadband connectin
from Airel and till 2 days back i was satisfied with the support recieved .
Since I planned to shift to a new place i called up Airel CC to do a feasibility check
They called me back promptly to inform that the new place doesnt have NETWORK and informed
me to contact CC to cancel the account . I called CC to cancel the account
on Mar 11 and one lady named Aruna ( she was rude on the phone ) informed that she placed a request .
After that I have contacted Airtel CC 4 times to find the status and every one keeps repeating the same stuff
they will place a cancellatin request .
last Agent whom I spoke refused to ESCALATE the call to his manager even though I requested that I have
nothing against him and just want to inform my concern to his manager .
I did inform that tomorrow i am moving to the new place and need to finish this process today itself .
Last agent whom i spoke was rude and finally i had to disconnect the call since i was not getting any help .
Regds
Tessith
My Airtel landline no :[protected], i have a broadband connectin
from Airel and till 2 days back i was satisfied with the support recieved .
Since I planned to shift to a new place i called up Airel CC to do a feasibility check
They called me back promptly to inform that the new place doesnt have NETWORK and informed
me to contact CC to cancel the account . I called CC to cancel the account
on Mar 11 and one lady named Aruna ( she was rude on the phone ) informed that she placed a request .
After that I have contacted Airtel CC 4 times to find the status and every one keeps repeating the same stuff
they will place a cancellatin request .
last Agent whom I spoke refused to ESCALATE the call to his manager even though I requested that I have
nothing against him and just want to inform my concern to his manager .
I did inform that tomorrow i am moving to the new place and need to finish this process today itself .
Last agent whom i spoke was rude and finally i had to disconnect the call since i was not getting any help .
Regds
Tessith
My Connection Account No.is 148657, connection being in the name of Mrs. Suprabha Sahai. I have paid a sum of Rs.1100 as of 3rd September, 2009,but my connection still remains disconnected. Also, on my repeated enquiry, they suggested I pay installation charges, and I have given a sum of Rs. 400 on 14th November'09, However, the person in concern, some Mr. Shivpal is now conveniently ignoring my phonecalls, and I am unable to contact anyone at Airtel.
Please disconnect this connection with imeediate effect.
Please disconnect this connection with imeediate effect.
SIR,
I recharged my mobile with a special sms tariff voutures but it didn't activated and due to which all my balance reached nil as i send messages.
i registered a complain on 17/03/2010 and they assured me that i will get a call from them at 2 p.m. today(18/03/2010) but they didn't called me and when i called back they were unable to solve my problem and put off my call twice.
My mobile number is +91-[protected].
plzzz help!!!
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I recharged my mobile with a special sms tariff voutures but it didn't activated and due to which all my balance reached nil as i send messages.
i registered a complain on 17/03/2010 and they assured me that i will get a call from them at 2 p.m. today(18/03/2010) but they didn't called me and when i called back they were unable to solve my problem and put off my call twice.
My mobile number is +91-[protected].
plzzz help!!!
Delay of receiving call of customers.My Mobile number is [protected] i tried from other number that is [protected] for asistent but no response at 1.09pm on 31jan2011 till 18 minutes again i tried at 3.46pm for 6 minutes but no response from this no.[protected] I lost Rs.8 without any serrvice.how much i can spend?.Please response customers quiockly.
Airtel complaint number 6321619
Their call center is a tragedy - no agents to pick calls. Many calls get dropped.
On the rare occassion they answer it gets 15 to 25 minutes to hear - Thank you for waiting.
My call is unresolved for 36 hours despite promises to send engineer 30 hours back. And agian today 10 hours ago.
My advice stay away from AIRTEL if you are planning DTH.
Below is my post on their facebook page.
Well after 8 calls (of which only two got answered & rest got dropped), I am still waiting for an engineer.
Each call goes on endless hold with a sick music tone for 15 to 20 minutes. So till now I have spent 160 minutes of my weekend time on airtel call center.
They have no way of knowing if a call is closed!!!!!!!!!!!!!!! The gentleman at other end was asking me " Oh nobody contacted you?"
My weekend also just evaporated waiting for their engineer.
As a customer & a senior mahagement professional my final view is that Customer Service is not in Airtel DNA. In future I will avoid Airtel - probably even for my company requirement.
RIP Airtel digital service, call center.:-(
Their call center is a tragedy - no agents to pick calls. Many calls get dropped.
On the rare occassion they answer it gets 15 to 25 minutes to hear - Thank you for waiting.
My call is unresolved for 36 hours despite promises to send engineer 30 hours back. And agian today 10 hours ago.
My advice stay away from AIRTEL if you are planning DTH.
Below is my post on their facebook page.
Well after 8 calls (of which only two got answered & rest got dropped), I am still waiting for an engineer.
Each call goes on endless hold with a sick music tone for 15 to 20 minutes. So till now I have spent 160 minutes of my weekend time on airtel call center.
They have no way of knowing if a call is closed!!!!!!!!!!!!!!! The gentleman at other end was asking me " Oh nobody contacted you?"
My weekend also just evaporated waiting for their engineer.
As a customer & a senior mahagement professional my final view is that Customer Service is not in Airtel DNA. In future I will avoid Airtel - probably even for my company requirement.
RIP Airtel digital service, call center.:-(
How long it will take to solve a complaint of 27th March 2011? It is 10 days now, no resolution.
Hi i also facing the same problem . for past 1 year i spoked with the airtel manager also regarding my complaints . they will tell with in 48 hours ur problem will be cleared.Nothing will happen . for past one year airtel cheated amount from my prepaid is nearly Rs.400+, if they want to activate the service they will do automatically with out any notification. Very worst customer service. if you raised a request or complaints in airtel customer service the will give the application or process number.The problem is after u can't reach the customer care through ur phone. u have to call from some other airtel number ... not poor service. Worst service in india
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My mobile number is [protected] and my Airtel account number is[protected] in the name MR.IQBAL AHMED,
i was using your postpaid service, but currently i am residing in saudi arabia, so i requested to disconnect the service, due to this reason i requested your officer through letter on 11/01/2008 at AMBATTUR ROOTS branch and also requested on 121 service for the same, and also advised to adjust the remaining balance in the amount i have paid to Airtel as ISD fixed deposit which was the amount of Rs.5000/- for the last bill.and the service was disconnected on 12/01/2008, But these days i have recieved few letters from airtel on my residing address, and i am not aware of the details of those letters, i kindly request you to send me the soft copy of those letters on my respected email id.
This mail i have already sent to you on feb 16 2008, and i recieved acknowledgement mail too for the same ie. i will be responsed within 24hrs but still its 3 months i din rcv any reply, and as im not available on my residence address i m still recieving some of your letters in india, kindly sent me the soft copy of those asap.
thanking you
with regards
IQBAL AHMED.