[Resolved]  Airtel — Wrong Billing Meter in Prepaid service

Airtel Prepaid — Incorrect billing

I am using Airtel connection Prepaid
Mobile number : [protected]
I had requested for additional services still the services were activated without my knowledge.I m came to know that Audio movie service was activated on mobile phone when suddenly one morning i recd sms stating that " Your servie to subscription to Audio movie is up for renewal and you will b charges Rs.30 on 11/12/2009 .To deactivate sms stop to 121"
Kindly note that i have not requested for any services hence request you to refund back the charges .Also when i send sms to 1210 i came to know that total three serivce were activated ( Audio cinema, combo sports, combo love)

I request you to refund back the charges charges for the above services as i have never applied for the same .It does feel good to know that reputed company like
Airtel cheating the customer

One more similar issue here. But got very bad response after talking with customer service executive on 121. "Airtel system" shows this service is activated by me. How is it possible if I havn't done something like this. Company never accepts that problem may occur on their end also. Very bad.

-Amit from Pune

You are very true Mr. Pandaya. The same problem occurred with me. The have activated 5 services on my mobile which i never asked for. They are looting the public money which can't be allowed any more. They are unable to fight with their competitor and that's why doing this kind of things to survive in the market.

I have consulted with my lawyer and have also made a group of customers who are ready to sue Airtel. We also advice you to go to the Consumer Court and file a case against them. It's not just because of some rupees but to teach good lesson to those who feel very smart to make and do this kind of things. They should know that now the Indian Public is more aware and they are not allowed to loot us.

Dear Rakesh Ranga,

I would like to inform you that -


Dear Rahul Sahdev/Sunil Mittal/Manoj Kohli

And what the attachment says about your billing meter. and also would like to
reiterate that no has tried to contact me ---

I have missed to take the screen shot of today's call. I will send these screen
shot to all airtel management authorized person as well as to TRAI and in
Consumer Complaint.

There is nothing where you can say - this is customer mistake!

I have the record of number of calls as screen shot - which is getting wrongly
charged. and i had received USSD SMS.


Thanks

Anil Kumar Poddar
[protected].

Dear Sunil Mittal

Your intervene is required.

Today few minute before i got a call from Mr.Akhilesh from Mobile Number([protected]) - he is not fit for the NODAL or Airtel Helpdesk . he was so rude on call and also don't know how to speak to a customer - he was trying to make fool out of me and also he accepted that for same.when is ask for his manager or reporting manager he disconnected the call.

and Later he disconnected the call - to hell with bloody airtel.

and also he was trying to explain me about the airtel plan. which was wrong.


Thanks and Regards

Anil Kumar Poddar.


Note : I M forwarding this mail to Media - how airtel billing meter charged on customer. let airtel suffer on sake of Akhilesh.

Dear Team

Please see the resolution provided to me...no resolution till yet...

9 days ago by airtelpresence [send email]
Dear Customer,

This is to inform you that your concern listed 29 Nov. 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Ranga
Airtel Customer Service Team

Airtel Prepaid Services — Wrong Billing

I used to talk to Gulf frequently so i do the rate cut pack of 14rs to slash down rate to 12ps per sec but they deducted 18rs per minutes. i register the complaint but no use, all customer care executive listen to my complaint and hold line for long and then disconnect. I tried several time ant they do the same. Finally i register the complaint in customer care and they told me that i will receive a message and money will be refunded but this did not happen.

Mobile no: [protected]

Fed up with the services of Airtel. I will not recommended any to use Airtel.

If this way the service , then soon Airtel customer will change the service provider.

Mr. Rakesh Ranga,

For your attention please,

Today i have registered a another complaint to the Airtel Customer Care. I called to gulf on 2 jan 2012 and spoke for 3min and 06 sec and for that 60 rupees have been deducted from my account. Al-thought i have added Gulf rate (rs 14) to my mobile number. They have deducted excess amount. Its not fair at all and Its happen for 2 nd time after my same complaint on Dec. 29 2011.

My concern have not been resolved yet.

Kindly refund the excess money deducted from my a/c.