Airtel — Poor Service of 4G LTE

 
6 Reviews
CV Raman Nagar, Karnataka, India
 Aparajith B
Want to pay more for less value? Want to experience non existent customer service? Want to get cheated.

Airtel provides all of these in one single and simple pack called "Airtel 4G LTE". No waiting for poor service, it starts the minute you pay them the money.
Welcome to Airtel greed.
Now the proof of the pudding for me

The sales/demo executive came on time, confirm their arrival multiple times.
They demoed it against primarily the "speedtest.net". Wow see I get close to 30 Mbps. But the trick is that if I try the speed test against other servers or even airtel's own speed test server then magic happens as the speed is consistently less than 15 Mbps and on average comes up to only 5 Mbps.

Out of desperation since I do not have any other broadband I buy the 4G LTE dongle and the “service” starts as soon as I’m done the payment.

The sales executive tells me “Your dongle will be activated within 24 hrs”, what they are really telling me is that “Your dongle will be activated 24 hrs after verification team person has visited you and entered the details in the system”. Sadly dumb me was not able to read in between their lines (or is it lies?)

I had another special service added to my buy cycle. Even after 24 hrs after the verification person came and verified, my wireless dongle was not activated. When I enquired the “Verification Department” I was told “Sir the person who came to verify should have given you the number associated with your dongle”. But I was not given.

I had the pleasure of calling multiple times the sales executive who sold me the dongle and the local office which airtel has outsourced for verification to get my number. That added another 24hrs.

Once I get the number, I call the Verification Department of Airtel to get the 4G LTE verified. “Yay me” you might think that now I have web connectivity.. That is where you are wrong.

Just out of curiosity I open up the “Resource Manager” of Windows 7 Task Manager, I suddenly see that the “ConnectionManager” process of airtel seems to be using up close to 12 KBps with no other process running. I immediately contact the “I don’t Care for Customer” number for help to understand this behavior

After I explain the details, while the “I don’t care for customer” executive considers me as a who has say “Window Update” or some “Malware” running behind the scenes for the download of 12 KBps and I patiently explain that I have verified this using the “Resource Manager” of Windows 7. The clueless executive promises “Someone from technical team will contact you in 24 hrs”. Wonders of wonder, no one contacts me.

But to exasperate the problem, unlike Airtel Mobile or Landline, the previous executive did not give me any “Reference number” to track my problem. Not only that this 12KBps of data cheating happening but also my connection seems to drop out for apparently no reason, though my LTE shows all 4 bars green (full signal strength). So I call again, but this time I’m smarter, I ask the name of the executive at the other end and also some tracking information. He gives his name as Rohan and “interaction number” as f[protected]. He says to me “We will surely call you in 24 hrs this time”. 24 hrs gone but no call.

The problem of connection dropping inspite of full signal strength is so baffling and frustrating I make one more call to “I don’t care for customer” number. Now another executive of the name H. Raghav handles the call. He is polite and seems genuinely interested to help me. He asks me to take the SIM out of the dongle and reinsert it and try again. But after some time the connection drops. He informs “some problem with the SIM’s registration with the network” and “our technical team would contact you as soon as we fix this from our end” That interaction ID was [protected].

So after a week no one calls and I still face the issue.


Keeping all these wonderful experiences in my mind, I’m planning to surrender my newly bought 4G LTE and plan to living happily in office till 11:30 pm to attend all my meetings.

My 4G LTE number is [protected]
Complaint comments  5 Comments     Updated: Share0Tweet0

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Comments

AirTel — poor service by sales executive

I have gone for Airtel post-paid connection on sep 22nd,2007. The sales executive had given me a faulty SIM, where in I had only outgoing facility,but I didn;t have incoming calls. I took this matter to the notice of sales executive(from whom I applied for a post-paid connection),he has given me another SIM card,but the SIM isn't activated until this day. all my calls to that sales executive and even customer care call center is on deaf ears...can't someone look into this issue??..I have been using airtel for 4 years and I was satisfied,I dont want to switch over to other services just because a sales executive is screwing up.....

waiting for a posting action to address my agony.....

I have bought the SIM from Mr.Aswaq,Sales executive, swargate,Pune,India
I am airtel customer for about three years or more. My mobile no is[protected]. My credit limit is also about Rs 5000/-. In november2008 i requested to change my billing plan. Customer care Exec. told bill change will be done in next billing cycle i.e from Dec 2008. Latter on 12dec i again requested for same and i was confirmed my bill change plan is in process and will be activated in dec 2008 billing.

Latter in Jan when i confirmed about my bill got suspection bill plan still not changed. Since then i was in regular followup with customer care guys. I had talk with Savan, Janpreet, Sameer, Gaurav and Floor Incharge. Every time i got new replies. Atlast i was confirmed my billing plan is changed but will be effective from 26Feb 2008.( Next billing cycle)
Comments of exec.
Savan : 100% your billing from 26 Jan will be effective with new plan
Janpreet: Your request process pl call back after 3 hours
Sameer: I am forwarding your request. Also gave request no 6406771 ( not confirmed request no). My seniors will call you up in 24hours. But after 3 days also not got any call
Gaurav: Your billing plan change is in process will be effective from next billing cycle and assured all past over billing amount will get adjusted.
Floor Incharge: Your billing plan will be effective from next billing cycle. Difference of billing amount for last billing cycles forwarding complain to back office and they will look into the same.

All the time different assurance following up since november but all in vain. Such a poor service experience

Rohit Mittal
Mob No :[protected]
airtel service is day to day going poor due to their poor personel and officers. Now on my phone number of services like news alert, buity, commedy junction have been automatically activated and some aomount is deducted for every service every day what to do with such service? customercare executives are hopeless and incompetient. they behave like they are enemy of airtel. time will tell lession to airtel, one day they will loose all customers. is their anybody responsible officer to care for airtel.
Namaste Aparajith,

This is to inform you that your concern listed on 30 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Namaste Aparajith,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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    Airtel - Poor Service of 4G LTE