Airtel Postpaid Bill — Wrong information from Customer Care Executive.Without informing changed bill plan & wrongly charged.
Vvikas s shinde
My mobile number is - [protected].
I had called Customer Care on 6th March, 2008 to change my bill plan.But my request was not heeded & the Customer Care Executive informed me that the bill plan cannot be changed until next billing cycle.Then I had requested Airtel for the 'Hotline Plan' in which I had free service from my Cell Number to the new Sim card number I received in the plan.Without my prior notice the bill plan was changed on 11th March, 2008 & I have been wrongly charged for the calls I made to the new Sim card number.The amount which was charged for the calls made on this number is about Rs.1937.00 which should have been ideally free according to the "Hotline Plan".
I had been using Airtel Services since 2 years and had been paying the charges on time.Being an old customer, my request for compensation on the charges is not being granted.Inspite of calling the Customer Care Unit everyday regarding this matter, the Unit is not responding properly.Is this the kind of service Airtel gives to its Customer who has been paying bills regularly since 2 long years ?
I am ready to pay the bill for the other calls I made but I am just requesting compensation for the call charges to my new Sim Card number( got through new Hotline Plan).I dont want to change my number but I also wont pay the charges which are wrongly charged to me.
I hope my request will be considered and please reply me as soon as possible.Hope that you will take right steps within a small span of time and oblige me.
Thanks & Regards,
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