[Resolved]  Airtel Postpaid Bill — Wrong information from Customer Care Executive.Without informing changed bill plan & wrongly charged.

Airtel call free

i have a problem with my network of ongole sri sai communications.they dont solve my problems plz care as erly as possible.

Airtel Mobile — Excess Billing--No proper Service

Hi,
This is Dipti.My mobile number is [protected].I have been using Airtel postpaid connection for the past two years. I paid my last airtel bill in March.In April, I received bill of Rs.1600/-Usally it is approximately 400-500 Rs.
I never hv high usage. I contacted customer care many times.Just got complaint numbers and promises.
I told them that I wont pay unless solution is provided to my complaint.
Later my outgoing was stopped all of a sudden.I contacted customer care again. then i received call from airtel saying that plz provide us bill amount and outgoing will start the same day.
I asked them to collect cheque and told them it will be honoured if outgoing is stared. They promised it will be started in 4 hours.Instead my incoming wwas stopped on the same day..Hence i dishonoured the cheque.I hv been calling up customer care as well contacting airtel till date. No satisfactury solution provided till date.Suddenly 2 days back I received a lawyers notice to pay the bill amount in 15 days.
again i tried to contact airtel.
I received a mail from airtel on my email id asking asking me to pay an amount of Rs.4460.26 /-
I tried to contact airtel on numbers provided, but they are just nt providing details.
When i hv not used the mobile for 2 months, how can bill amount increase?
First of all there is discrepency in the original bill am, ount.
Please help!

Thanking you!
Dipti Gadgil
[protected]

The leading Paint Manfacture in Chennai.Our sales depot Madurai, Trichy, salem & Coimbatore and our Compnay CUG POST PAIND CONNECTION ARROUND 70 CONNECTIONS in our staff members. The all connection activate my coimbatore depot address and our Head office ( Chennai) Connection arround 30 connections made payment by Chennai, Perambur Branch, Indian Bank cheuque for two or three years.In this connection every month payment to courier our coimbatore depot and then collect cheque our Coimbatore agent. The coimbatore depot agent service is very worst service.
MAK ASSOCIATES CELL NO.[protected].
Many problem arround 70 connections. So, the problem do not solve all numbers cancelled by Airtel and activate other cell services. IMMEDIATE ACTION THIS MESSAGE

Airtel — unproper service and complaint is not solved yet in the given period of time

sir,
Regarding the subject i am the dsl customer of the airtel broadband services.ANSHUL TIWARI with airtel account no[protected] . I have submitted a complaint due to not working of braodband at my home on 22/07/2009 for the repairment with the complaint number 22286822 .the airtel officers assured to provide service till 23 jul till 4:20 pm but no satisfactory result has been seen and again recomlainig on 27 jul they assured to make it on 29 but yet till today 30 jul nothing is happend .I do intraday trading online through RELIANCE MONEY and due to this inconvenience from the last 10 days i had loss of near about[protected] RS .
regarding this matter airtel is also informed but no satisfactory result has been seen
HOPING FOR SEVERE AND SOON ACTION

AIRTEL ADDRESS
AIRTEL OFFICE
MALVIYA NAGAR BHOPAL
MADHYA PRADESH



DATE :30/07/2009 Sincerely
ANSHUL TIWARI
H.NO 21
NEELAM COLONY
JEHANGIRABAD BHOPAL
M.P.
MOBILE [protected]

Dear Sir,

I have problem with my bill which contains a lot o[censored]se of gprs and downloading which is not used by me and i have specfic dates for same it was on 20/07/2009 to 21/07/2009. i am in trouble coz my phone's registration has been cacelled please help me

Regards
Rahul Gupta

i full agree with those complaint given by ANSHUL TIWARI . they provide really bad bad service and never on time...i too was sufferd from the same problem.

very bad service provider main offices as well as the frenchig fomed .i full agree with those complaint given by ANSHUL TIWARI . they provide really bad bad service and never on time...i too was sufferd from the same problem.

To,
whomever it may concern,
iI am a customer of Airtel since last 5 years.My No. is [protected]. But I wanted to cancle my connection since I was going abroad for six months. So I called customer care in last january and told to cancle may connection.That time the customer care executive told me not to cancle connection and he gave me one offer.I dont know whi he was.He told me if I dont cancle the connection he will give me zero rental plan for six months and if i use the number meanwhile then only the usage will be charged.Thus he convinced me.So I went abroad without any concern.
But when i returned, I saw all the bills of six months.And it was more than 1000/-.This is total cheating from you.Customer care assured me that there will be zero rental for six months.Only usage will be charged.But you have cheated me.
I went to Airtel office to solve not t this.But they are not taking any responsibility for this.I called customer care also but it was same there.
I am ready to pay the usage bill but I wont pay the rental, because you assured me so.
I am now fed up of these bills, and now I dont want the Airtel service any more.
So please tell me the solution and cancle my connection.
Thans and Regards,
Rupali Jatrate.
Airtel NO. - [protected].

sir every week 15/-rs was deducting from my account due to automatic switching of wapsite fusionlounge my nois [protected] .till now 7times 15/- rs is deducted rhough i hav not opened it

Airtel-Post paid Connection — Wrong billing

Subject: Billing Extra charge for call to 58888 and SMS to 58888 in my Bill without using service
Ref : Airtel CUG Post paid connection NO. [protected] & [protected]

This has reference to my recent bills no 7855027 & 7855028 dated 24th August 09. In both the bills we have not used any airtel service, even though huge amount is charged in my bill as per following detail.

Phone no. Charge for Call to 58888 (Rs.) Charge for SMS to 58888 (Rs.) Total Charge (Rs.)
[protected] 647.00 1493.00 2140.00
[protected] 085.20 0109.00 0194.20
Total 732.20 1602.00 2334.20


Detail of SMS to 58888 of [protected] is as per following according to the bill.

Date No. Of SMS Duration From To (H:M:S)
26 July 09 11 08.40.45 to 9.27.15
30 July 09 28 17.04.24 to 23.01.23
31 July 09 81 11.03.43 to 23.37.16
01 Aug. 09 15 09.01.06 to 22.40.19
02 Aug. 09 3 0.06.29 to 14.38.25
05 Aug. 09 1 22.30.07
13 Aug. 09 29 15.23.53 to 21.57.04
14 Aug. 09 155 13.20.59 to 23.37.08
15 Aug. 09 96 8.32.47 to 22.54.08
16 Aug. 09 43 10.4416 to 16.14.19
17 Aug. 09 38 17.30.29 to 22.43.18
18 Aug. 09 2 18.59.55 to 22.28.50
19 Aug. 09 5 00.58.44 to 14.47.47
Total 507


You are requested to arrange any technician to demonstrate or to explain that how any body can do such sms. We have not used this service at all and there is no record in my mobile also, even though huge amount is charged in my bill.
This is the matter of worry for me as well as for you also. Doubt of subbotage from your any employee or any competitors cannot be ignored. You are requested to do sincere inquiry in the matter and I am ready to cooperate for the same.
I am very unhappy with the reply of your all officer as you all are considering me as a criminal. You don't have trust on me. You just try to trust me and solve out my problem. I wanted to know how it happened ? What about the bill of future's month? I am not worried for the bill of this month, but before paying out the bill I want satisfactory reply from your side and wanted to know the truth.
In the above connection my credit limit is Rs 1300.00 which is also increased without my concern and late the bill to go for huge amount. I have not received any satisfy reply from your any officer for the same.
You are also requested to waive the amount as per above from my bill and assure us to remove all airtel services from my connections as per above, so this incident cannot be repeated again.
We hope positive reply from you in the above matter.

I had activated the stardust subscription unknowingly and I had contact the customer care service to deactivate this service many times but they had not deactivate the service .Weekly 10/-Rs is being deducted from my account .my no is [protected].

Dear Sirs,

a. This is Suresh from Chennai. My post paid Mobile number is [protected].

b. I got post paid connection from Airtel on 08.09.2009. I paid Advance Rs.300.00/- for this connection.My post paid plan monthly rental scheme is Rs.249 + S.T. I have used this post paid connection till 12.09.2009.

c. When i had used the phone on 12.09.2009, it shows SIM card Registration failed. When i approached the customer care regarding this on 13.09.2009 at 1130 hrs, Customer care Executive name is Mr.Manikandan, he simply asked about my complaints and convinced me to get a clarification within 24 hrs and also he received my alternative mobile number for if have any clarification. But i didn't receive even single call or Message from Airtel. On same day evening again i called to Customer care, Exe name is Mr.Saravanan replied me on above said same. Again Afterthat i contact Customer care on 14.09.2009 at 0945hrs and complaint severly, Exe Ms.Shobana didn't replied me properly. Then again evening i contact Cus.Care Ms.Lakshmi, she promised to re activate my account with in 4 hours. Time has left. But i didn't get prompt response from Airtel.

d. Airtel has advertising more than 10 croes of customer their operation expanding across the India. If Airtel maintain their customer standard, Airtel must rectify the customer query on prompt. Otherwise Airtel has chance for loss the customer due to their very poor services.

e. Here I wrote my experience for got a post paid, I put my question l what i ask to Airtel na Whether Airtel may refund my advance or not?

f. Here i write my comlaints, TRAI { Telecommunication Regulatory Authority of India) ensure to Service providers are must consider the customer' queries to solve at the earliest.

Thanks

P.Suresh

airtell custamer servise

Hai viewers
i am suresh airtel is provide fraud service. see my below mails forward to airtel . but they take care about problem.


[protected]Original Message[protected]
From: [protected]@yahoo.com
To: [protected]@airtelindia.com
Cc:
Sent: 05/10/2009 23:35:29
Subject: Complaint

Hi

My name is Suresh I. My Airtel mobile number is [protected] with an add on card as [protected]. These two numbers are disconnected by you as I did not pay the bill. Later I got call from your customer care Begumpet Hyderabad that I need to pay an Amount of Rs.1719 - for these two numbers. I asked them for reduction in bill. They said that we can pay an amount of Rs. 1419 - to continue your services. The immediate day I paid this amount using my credit card.i.e I gave the photocopy of my credit card to your representative directly on which I wrote to cancel these two numbers(he came to my office to collect that copy) and also called his Team Leader from his cell number to close these two numbers(mentioned above) after debiting this amount as I don t want to continue with your services After this amount was debited from my card I thought my numbers were cancelled. But later after three days I found these two sim cards are activated. Then Immediately I called customer care executive Mr.Ghouse and other executives and asked for disconnection. Then He said that I need to pay Rs.669 - for the number [protected].I was shocked for the mis-communication given to me by your customer care earlier that I need to pay only Rs.1419 -.And now you are asking for Rs.669 -. I quarelled with them for this mis-communication.Then they said that it is enough if I pay Rs.335 - towards [protected] and they will close this number. I paid this amount inspite of your mis-communication.

After this I got a call from your customer care(my wife received this call and conveyed this message to me) that Rs.2088 - will be debited from my ICICI credit card for the above two numbers if I give permission to them. I was shocked again. My wife told them to call later. But after three days i.e on 5th October 2009 I got a message ICICI credit card with card number [protected] that an amount of Rs.2088 - was debited from my account towards Bharti Airtel !

What is this Non-sense What is your customer care billing collection agents representatives were doing First of all what is this amount And why it is debited from my card I am telling them in my every call to disconnect these two numbers but they did not care my words till today. And Even after paying this final amounts of Rs.1419 - and Rs.335 - what is this amount Rs.2088 - How can you debit this amount from my credit card If I want to give complaint on Collection executive team leaders (people who collected the payment) ur customer care people are telling like they don t have any phone numbers of these people Finally what I want is give me reversal for the Amount Rs.2088 -. I want u to take immediate action within 12 hours and disconnect the two numbers after receiving this mail. And also intimate me immediately over phone.

My contact number is [protected]. Call to this number only to communicate with me directly.

You cannot reach 1 crore customers with this type communication customer care. This is shame on you.


Re: COMPLAINT [|BAL|[protected]|[protected]|]
Tue, 6 October, 2009 9:36:05 AMFrom: "[protected]@airtelindia.com" <[protected]@airtelindia.com>Add to Contacts
To: [protected]@yahoo.com


[protected][protected][protected][protected]

Dear Mr. Suresh,







Thank you for contacting Airtel.







You had expressed concern over the delay in disconnection and service rendered for your mobile number [protected], [protected].







We do realize the magnitude of these concerns and that this situation must have greatly inconvenienced you.







We would like to confirm that your concern has already been registered with us and Service Request number for the same is 28689508.







We would revert to you by 16/10/09.







Regarding the excess payment debit:







We would like to confirm that there is no payment received for the amount of Rs. 2088 as on 06/10/09 for your number.







If the payment has been debited from your account, we request you to revert to us with the bank statement to proceed further.







You can also dial *121# (toll free) to know the last 3 payment details.







On rare occasions, like experienced by you, we fully recognize the shortcoming and take the responsibility to provide you with superior personalized service.







It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meet all your future requirements too.





For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards,









Muthuramalingam M
Customer Care Executive
Bharti Airtel Limited

Postpaid sim — Cancellation of AirTel subscription

To,

Bharathi TeleVentures Limited
Pune (Maharashtra) - India

Sub: Cancellation of AirTel subscription

Dear Sir/Madam,

I want to cancel the postpaid connection immediately (My Connection No. is [protected] and Account No.[protected] as I am moving to a different city. The bills are currently being paid. Please cancel the same.

Kindly do the needful and oblige.

Thanking You,

Yours Faithfully,


Nishant Pownarkar
Contact no. (Ref. no) - [protected] or [protected]
7/3 Dyanesh Housing Society
167/1 Warje Marwadi
Near Ganesh Temple
Pune – 411052
Maharashtra – India
E-mail: nishant.[protected]@gmail.com
(Please send me mail immediately).

Date 19/10/2009

i m also facing sme problem with airtel please do something otherwise i have to go consumer court

Dear Sir/Madam,


Stop my postpaid connection immediately Connection No [protected]

naming Amtrex Enterprises & Co

I have also requested at yours Hot Line No 888 & customer care several times.

Kindly do it immediately

thanks


praveen

To, Muthuramalingam M
Customer Care Executive
Bharti Airtel Limited


I have opted for the 50p STD scheme by recharging Rs 57, I was told that for STD charges will be 50p per min and in first call of the day for STD Rs 1.50 will be deducted.
But surprisingly when I made STD call and talk about the 5 min, from my prepaid connected airtel had deducted 10 Rs from the account. When I contacted in Call center of Airtel, they told It will deduct Rs 1.50 for every minute of first CALL. It mean I had conversation for 5 min 1.5x5 for deduction and 2.5 for call charges as per 50p per STD min.

I means I called STD @ 2Rs per min which higher then my normal plan which STD @1.50p.

Can you please justify the above calculation and how you keep customer not aware of this kind of hidden cost.

Please let me know.

Thanks
S. Jain

airtel is one of the leading pathetic service providers of the country. they hire illiterate people and collection agencies who don't even have the basic manners of communication. they lure you with tempting plans followed by highly inflated bills. their customer care executives don't pay any heed to complaints. you are left with no other option but to pay the bills and vow not to use any of its services ever again. airtel, r u listening?