[Resolved]  Airtel Postpaid — not got the credit of waiver amount

From:
Vishal Khator
[[protected]@gmail.com]


Date: 14.04.2009


e-mail message [ [protected]@airtelindia.com ]



To,
The General Manager,
Airtel



Dear Sir,

Sub. : Mobile No.[protected].
Reg. : Conversion of my postpaid connection to prepaid connection & not getting credit

With reference to the above mentioned subject, I would like to draw your kind attention to the following:

1] I am a user of Airtel Mobile Service (postpaid) for the last one year and my Airtel Mobile No. is[protected]

2] On 4th April 2009, Saturday, I went to your outlet at Borivali(w) and requested to discontinue my postpaid connection as I have taken some other connection vide request no. 21266547.

But after some period of time I got a call from Mr Daya & one female person from your retention department asking me to not to discontinue my connection & they told me that if I don’t want a postpaid connection than convert it to a prepaid connection as they are having a good offers in prepaid.

They told me to opt for Rs 45/- life time incoming free plan & they also given me waiver of Rs.100/- in my postpaid connection due to network problem which I was facing in past months. They told me that out of Rs 100/-, Rs 40/- will be credited in my prepaid account after adjusting unbilled amount on my postpaid connection of Rs.62/-(approx.) & this amount will be credited in my prepaid account immediately as & when my prepaid account will be activated.

After two days I paid Rs.45/- for prepaid account & my account was activated on 8th or 9th of April 2009 but till today I have not got the credit of Rs.40/- which the persons from retention department of your company has promised me & on the basis of which I have taken this prepaid connection, otherwise I would have discontinued it.

Since last three days I am calling your customer care services & personally visited your outlets in my hectic schedule but nothing is happened till date & response from your representatives is also very bad.

May I request you to please inform / let me know at the earliest the exact reasons for such a long delay and credit my prepaid account with Rs.40/- at the earliest. With the advances made in present day telecommunication, instead of improving, Airtel services seem to be going from bad to worse, improve it.

Vishal Khator
Mob. No.[protected]