[Resolved]  Airtel Postpaid — Not received Last 3 months bill (Airtel Number: [protected] Account Number:[protected]

Dear Concern,

(Airtel Number: [protected] Account Number:[protected]

This is to inform you that after several follow-up with Airtel, I am not receiving the bill since January 2009.
Each time I call, the customer care executive are coming up with new call log number and new target date to resolve the issue. Please find the whole mail conversation and the call log numbers and also the persons whom I had contacted.

Request you to take some action on the same as I am not only facing the problem for one line but also for another number also.

Thanks and Regards,
Sujit
[protected][protected][protected]------
Sub: Re: NOT RECEIVED MY BILLS FOR LAST 3 MONTHS(JAN-FEB-MAR, 2009) [|BAL|[protected]|[protected]|]

Details:
Hi,
This is to inform you that even after several follow-up, I am getting feedback stating that the bills will be delivered to me each time I call you in 24 hours with a new call log number. It was commited to me by Kiran Kumar, then Madesh and many others but still I have not received the bills. Please go through the trailing mails. I tried to call to Nodal officer for the same in [protected] number, but no one is picking up the call.
Request you to deliver the bills as soon as possible as I need to submit the bills in the office and I have already crossed the due date. Otherwise I am going to loose a lot of money for the same. If this will be the case; then who is going to pay it to me? Is Airtel will take that on their head to repay the amount as you people failed to deliver the bills in due date.

Note: Make a note that, This number belongs to IBM and this is a corporate connection. This line used for Oncall purpose for emergency use at all the time.


Thanks and Regards,
Sujit

--- On Thu, 30/4/09, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:


From: [protected]@airtelindia.com <[protected]@airtelindia.com>
Subject: Re: NOT RECEIVED MY BILLS FOR LAST 3 MONTHS(JAN-FEB-MAR, 2009) [|BAL|[protected]|[protected]|]
To: [protected]@yahoo.co.in
Date: Thursday, 30 April, 2009, 5:27 PM


Dear Mr. Sujit,

Thank you for contacting Airtel.

We understand from the previous interactions, you had expressed concern over the non receipt of the bills since January and inability to view the bills in website for the month of February and March for your mobile number [protected].
We understand your concern and will work towards resolving the same.

We completely comprehend your viewpoint and sincerely apologize for any difficulty caused to you by our Customer service department.

We take pride in enhancing our customers with our responsive and friendly approach. It has always been our constant endeavor to ensure, that our customers are delighted by our inimitable approach.

Kindly refer to the Service Request number 27283402 in any future communication about the same.

We would revert to you by 11/05/09 .

Alternatively, you could also view the bill details for the last four invoices through our website www.airtel.in after two days from the bill date. Please find below the procedure for the same.

For New Users-

¿ Logon to our website, www.airtel.in

¿ Click on register and register your account by filling the online form.

¿ An SMS would be sent on your mobile informing about the user name and the password.

¿ Please login with the given username and the password and you would be able to view your mobile account details.

¿ Click on "Bill Guide" option.

¿ Click on "Bill details" and select the invoice period to view the details.


Further, you could also send SMS to 222 (toll free) to get the duplicate bill. The format is as follows: DUPBILL <>month required.

Further, we would like to inform you that your concern inability to view the bills in website for the month of February and March has been forwarded to the respective department.

Kindly refer to the Service Request number 27283428 in any future communication about the same.

We would revert to you by 05/05/09 .

You could view the status of your Service Requests by dialing *121# (Toll Free) and press the call button, details will immediately appear on the screen and you could also dial 12115 (Toll Free) for the same.

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.


Warm Regards,

Sangeetha Vc
Customer Care Executive
Bharti Airtel Limited

Have feedback to share about your e-mail interaction with us? Please visit http://www.airtel.in

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@airtelindia.com
Cc:
Sent: 30/04/2009 13:36:35
Subject: Not Received my bills for last 3 months(Jan-Feb-Mar, 2009)

Hi

(Airtel Number: [protected] Account Number:[protected]

This is really sad to inform you that I have a corporate connection which belongs to IBM.
Although I have paided the bills but still after logging several calls I have not received my bills for the above mentioned months. Every time it was told to me that it will be delivered to my email ID ([protected]@yahoo.co.in) but still the result is the same.
Please find the call log numbers as below.
25th April 09: 27237230:- I got a reply that the bills will be delivered to my account in 5 days time. But when I checked on 29th April 09 it was not delivered. Then I gave another call the same day but got a reply that the system is down and the person who was attainding the call was not able to process the request. Told to me that it wil be elivered before 11:45 pm on 29th April 09. Then I checked again at 01:30 am on 30th April 09 but still there is no sgn of bill delivery. Again gave a call at that time and still got the same answer that the system is under maintenance actvity they can not see the call status. Told to me that it will be delivered to me by tomorrow morning. Then I checked again at 12:30 pm on 30th April 09 but even after several followup it was not beed delivere. This time I spoke to several peoples specially to Kiran Kumar and call ID is[protected] but till there is no sence of help from him. He guided me to Airtel Wbsite and registered me over there to check my bills online but I have not found the bills for the month of Feb 09 and Mar 09. In the drop down option for these two months here is no bill date available for my account. And after talking to Mr Kiran he commeted me that the bills will be delivered to me in 24 hours or as early as possible.

Note: Here just to mark one thing that even after lot of commetments by lot of peoples still bills are not delivered. After calling to customer care executive the repeated things I heard from them stating that the bills will be delivered to me in first 5 days then 24 hours then 4 hours and finaly as early as possible. Please note a complaint and make sure that the call can be closed with high priority.

Regards
Sujit