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[Resolved]  Airtel Postpaid — regarding my postpaid bill

An executive from airtel explained me a tariff in which he said that there is no any monthly rental and after 9pm to 9am we ll be having unlimited messages free and call charges ll be 40 paise to any mobile but the tariff itself is totally different. These airtel people have charged me for my messages and have charged 1 rupee per minute in my call charges. My bill has come around 3600Rs which after my calculation even as per their charges ll not come. I m really fed up of Airtel's services. And every day these people from airtel ll keep on calling me continuously asking to pay my bill.
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments  14 CommentsShareTweet

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Please deliver my bill for my post paid connection to my e-mail address [protected]@rediffmail.com. My phone connection number is [protected]
MY STATEMANT CAN YOU SEND MY E- MAIL I D IS [protected]@KIFY.NET
Please deliver my bill for my post paid connection to my e-mail address [protected]@KIFY.NET MY PHONE CONNENTION NUMBER IS [protected]
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My mobile number is [protected].
I was using the ISD facility for few months since I had to call up abroad quite often. The charges that were levied had always exceeded than the actual. To track my bill amounts i usually recieved a daily sms. There had been times when there was no calls made for the day but the smsbill will reflect and added amount which used to be a minimum of 200-500 or even more. On lodging complaints at the customer care - the CC executives cdnt help as they told me to wait till the next bill gets generated. By the time the bill got generated the mobile expense shooted to 12K. This went on generating till next 2 mnths and nw the total outstanding is 17K. This is crazy and i find no reason to pay this amount as this was never my usage. I have migrated abroad but my friends and family keep getting fake/ threathening and abusive calls from Bharti Airtel - this is simply no way to deal with a customer.

If my previous records were to be checked - i have never delayed any payments and have been a loyal cutomer with Airtel. But i guess instead of having an advantage of making payments on time, Airtel seems to be taking advantage of it.

If those abusive call continues to come then I might have to lodge a complaint at the customer court and demand a heavy compensation for mental harrasment and breach of privacy. Airtel has no rights whatsoever to make abusive calls out of the bill details of an individual.

Please help settle this!

Cheers,
Nancy
I was a consumer of Airtel postpaid connection and number was [protected]. Due to poor services by the Airtel, I have given an application to Airtel Pune Office requesting them to cancel my post paid airtel service, by paying all the dues. My Account Number was[protected]. The said request was given on 28th May 2008. Even today I am receiving every month bill, even though I am not utilising their services. The Airtel has no customer services email address for lodging complaint and the application which I have given to their office, as they have not taken any action and also they dont give the acknowledgeme and talks very reduly.
I had unfortunately taken a mobile connection with Airtel (which i deeply regret now) when i came down to kerala.i had requested the activation of ECS mode for bill payment while taking the connection itself in October '07.however it never got activated.i kept on calling up customer care and complained about the same several times.In april '08 i received a message from Airtel saying ECS has been activated on my account and that payment would be directly debited to my bank account.in May '08 while was on roaming in bangalore i kept receiving calls from airtel saying payment is pending.i called up customer care to find out what exactly is the problem. they confirmed that ECS is not activated on my account.i was very frustrated as i was getting all confused statements.i got message from airtel confirming teh activation of ECS but from cust care they kept o saying ECS is not activated.When i check my bank account on 26th May '08 1, 836.67 has been debited to my account for Airtel bill. even then customer care executives refused to accept that ECS payment has happened.Finally i gave up on calling customer care or bothering about my bill.For June and July i did not leave any balance in my account as i was given confirmation that ECS is not active. that resulted in ECS bill return fine on my account of Rs 225.I was given wrong information from customer care that ECS is not activated and then ECS clearance happens from my account.this was an unnecessary inconvenience caused to me and unnecessary expense of ECS debit return charges.Having realised this i went to Airtel shop at "Kooloth Communications", 1st Floor, ACE Complex, N.H.-47 and gave a written request for cancelation of ECS to executive named SHAMEER. He said the request would be processed in 48 hours time. He was, let me tell you, very ignorant about customer service and how to behave to a customer.i had to repeat my query 4 times for him to get my details on the system.he kept on forgetting what i asked for.i also received a message from airtel saying your request would be processed in 48 hours however even now when i call up and check the ECS cancelation request status they say it is not canceled and request has been forwarded for cancelation of the same.Whn i logon to My Airtel, i can see my request status is still open. my question is what are your people in backend doing?why r u payin them if they dont work at all?or r u people least bothered anout the customer's satisfaction with ur service.mine is a corporate connection and almost 20-25 people from the same company had taken connections together.few o[censored]s have already experienced pathetic service from airtel.if this continues then in no time all these 20-25 connections will be cancelled.because idea and vodafone seems to be providing much better service nowadays and their customer service is also increasing day by day.

as for now i want my ECS mode to be canceled immediately and i want a confirmation of the same.i would expect somebody who speaks and understands english to call me and inform me the same.
it is very easy to incorporate apology statements and acknowledgement statements in the verbiages given to executives however please understand if that doesnt come with a feel then u r actually mocking at the customer.also no points in apologies if you cant serve customers. To be honest Airtel customer service is a vey pathetic and disgusting service.and a bull experience.once i get rid of this connection i would never think of taking airtel again in my lifetime now will i suggest any of my acquaintances for the same.that is what i have gone through with airtel...

thanks for all the pathetic service you have given.today u've lost the trust of 1 customer for a lifetime and in no time u'd see an increase in the mistrust among customers.all the best to ur survival.i just hope u learn to incorporate some learnings from ur services' shortcomings
i want to see my full june monthly details of my bill
Mobile no: [protected]
Name: PRITAM SINGH
Account No: [protected]
Bill No: [protected]

I am cheated by airtel through F&F [protected]@10 service. I am already paying for this service at monthly Rs. 30 from last 6-7 months approximately. But up to till date they didn't give said facility and although they have deducted A2A Rs. 1 for all local calls. Today I found this ford by airtel with their valuable customer.


its totally fourd with coustomer.

Bill copy is also attached
Dear Sir,

Let me put it on record that I am not happy with the service provided by your establishment and I am surprised to know that I am being charged late fee for the delay caused by your system. It is more than three months to implement ECS even after submission of mandate form with required particulars in the month of May 2008.

a) No response or information regarding action.

b) Gap between the promises made by the customer care executive and the follow-up action.

c) Difficulty in reaching an officer who could redress my problem.

d) You are forcing me to go for an alternative in this field.

e) No use of collecting feedbacks, when a desire to improve your service is missing.

Kindly inform me of the action taken in the following reference numbers and oblige.

Reference No.s:
1.[protected]
2.[protected]
3.[protected]
4.[protected]
5.[protected]
6.[protected]
7.[protected]
8. 18106639

Thanking you once again in anticipation of a favourable action.

Yours Sincerely,

Kantilal Narania
Mobile No.: [protected]
Cu stomer care 121 Dear sir, I have yet to receive information on the action taken on my complaints with reference no.s .sent earlier. Looking forword to your answers my query. Kantilal Narania mobile no. [protected]
Billing inspite of repeated requests for deactivation of mobile number
I had given standing instructions to activate my Airtel mobile number [protected]. I had also spoken to Airtel's customer care executives as well as those from retention department. I had send e-mails as well. Still airetel not sends me bills for this number...
plz active my no, plz send bill's than i pay the bill amount, SAIKUMAR, JANAHARSHA GROP OF COMPANICES, HYD
my landline no.is[protected].after repeated request in customer care iam getting Rs.60.00 added in each month which is wrongful.Pl. look into the matter &oblige.

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    Airtel
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