[Resolved] Airtel Postpaid — Wrong deduction for services not subscribed

manish_kumaria

from Mumbai, Maharashtra

Address:

Faridabad, Haryana

Hello,

I have not opted for GAMES MANIA_5 subscription but every day Rs10 is being
deducted from my Mobile Prepaid account since Friday 12th Oct 2012.

In the past I faced a similar issue and had requested Airtel to discontinue the deduction and
reimburse the amount back, which was done on 1st Sept 2012 but almost after 1.5 months it has
restarted.

I request to please discontinue the deduction and reimburse the amount back to my prepaid account
at the earliest and to ensure that this does not REPEATS.

My Mobile number is [protected].

Regards

Manish

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Aug 13, 2020

Complaint marked as Resolved

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Comments

makarandpurohit

from Indore, Madhya Pradesh

Airtel — Getting paid for those services which is not subscribed

Dear Sir,
My mother is being charged by the Airtel Mobile Service for all those additional paid services which she never opted for and she is not at all interested in any additional paid services of Airtel either.My mothers name is Sushma Purohit and her mobile no is [protected]. My father has contacted Airtel office in Bhilai several times and told this matter to the Airtel staff.But even after repeated complaints the matter is not resolved.Please take stern action or suggest measures to sue Airtel authorities in this matter.
Thanking you.

Sincerely yours,
Makarand Purohit

yugavan

from Sikar, Rajasthan

Airtel — deducting the money for the services which are not subscribed

sir, every now and then airtel is deducting the money from my talktime on the name of some service like news, cricket etc. Though I have not subscribed for those services.

cvsharibabu

from Gurgaon, Haryana

the blady Airtel doing all this nonsence - me too had the same problem and contacted CC several times no use - better switch network.
i last 40 rupes and spend around 20rupes by talking CC - my contact no is [protected] ..

meera batra

from Delhi, Delhi

AirTel — deduction of services not subscribed

Mobile service of AIRTEL.My mobile no is [protected] and I have prepaid service so they deduct money at their own will depending on the amount present.On Sat they deducted Rs 45 for hello tunes and downloading of some song which i have never opted for and there is noone except me using the phone. The customer service is most disgusting,they do not answer nor let you talk to their senior and respond by sending message whch does not have the option to my problem.
with great difficulty I had to ask someone else to help me get the refund. Today it is the same story again now they have deducted 15rs for my tunes and when I contacted customercare he tells me it is my mistake.Imagine you deduct money on your own you have all the records and i wonder how AIRTEL trains its employees to harass customers when I am a senior citizen.
i would like to communicate witth someone senior who can understand.

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Manish,

This is to inform you that your concern listed on 19 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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