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[Resolved]  Airtel Prepaid — Hello Tunes

I am living in jharkhand and using no [protected] since last two years.. I have never applied for Hello Tunes Activation. Since last one month a stupid local folk song of Jharkhand has been set on my mobile no. automatically which is actually very cheap. Despite of talking to customer care for so many times, the Hello Tune has not been removed and I was charged for the same. I am a dignified person in the education industry and this kind of cheap Hello tune is spoiling my standards.

So, I am finally lodging a compliant here and if it doesnt work, I will refer this matter to Consumer Forum without any further delay.

Amrita Choudhury
M:[protected].
Jharkhand
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  16 CommentsShareTweet

Comments

My issue is regarding Hello Tunes...

I've activated my Hello Tunes with one of the Cust. Care Represenative. He helped me out setting up my desired tune. I was told that Rs.60 will be deducted from my account for the same, I said, that perfectly fine. But later I came to know that Rs. 75 are deducted. I called up Cust. Care, He took my Complaint and said my amount will credited to my account. Due to some miss communication the Cust. Care Represenative returned the whole Rs. 75 and mt Hello Tune is been deactivated.
I keep on calling Cust. Care to activate the Hello Tune again, but I m not getting any help at all. I was told that they don't have such facility. I've had a word with their Supervisor her name is Manisha. She told me to dial *678# for acticating the Hello Tune. I've tried that option also, but the point subsciption is asks me try later.
Its been going on from last 1 month. I m getting frustrated because at their ARC ( Airtel Relationship Center ) they said the I wont get the Hello Tune of my choice.

Please guide for the right approach get heard of my issue.

Any positive reply is highly appreciated.

Thanks and Regards
Rajesh
I was using Ht Service But after deactivating why is Rs 30/- deducted from my account... you have to refund my money... my no. is [protected]... Its not worth using airtel..
Dear Sir, madam

I m Kapil Virpariya From Rajkot-GUJRAT

I Use Airtel Prepaid Card [protected] last 2 Year i already activeted Do Not Disturb Facility
they often call me any time and every day, they have started Hellotune on My Cell
without any request. I called 3 time Airtel Costemer Care but no any response me.

So what I Do ?

Please Help Me

My Contact No. Is[protected]
My E mail Address [protected]@gmail.com, [protected]@yahoo.com

Web:saihitech.com
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Hi,
well i am airetel customer for almost 3ys now i haven't changed my no yet due to nice service provided. but this time to say this year was a bad since i lost hope and desire to be with airtel especially the austomer support is very bad in response need a lot of repair either in talking and english, , , it took me to deactivate my sms pack almost 18days with no reasons by giving promises and timings i believe this is just of sake they do it without any trainee or knowledge, , , , , and then i finally changed my plan and also they deactivated my airtel online with no reasons knowing it was activated since many months when i approached they say ur AO is deacitvated u need to send sms to activate it again (this is ).so please adhere and do the needful, , , , ,
My issue is regarding Hello Tunes...

I've activated my Hello Tunes with one of the Cust. Care Represenative. He helped me out setting up my desired tune. I was told that Rs.60 will be deducted from my account for the same, I said, that perfectly fine. But later I came to know that Rs. 75 are deducted. I called up Cust. Care, He took my Complaint and said my amount will credited to my account. Due to some miss communication the Cust. Care Represenative returned the whole Rs. 75 and mt Hello Tune is been deactivated.
I keep on calling Cust. Care to activate the Hello Tune again, but I m not getting any help at all. I was told that they don't have such facility. I've had a word with their Supervisor her name is Manisha. She told me to dial *678# for acticating the Hello Tune. I've tried that option also, but the point subsciption is asks me try later.
Its been going on from last 1 month. I m getting frustrated because at their ARC ( Airtel Relationship Center ) they said the I wont get the Hello Tune of my choice.

Please guide for the right approach get heard of my issue.

Any positive reply is highly appreciated.

Thanks and Regards

Airtel Prepaid — hello tunes

my airtel number is [protected]..i had recharged with 41 rs hello tunes pack..but i didn't get any hello tunes....lastly i called customer care but they are not any reply...what can i do?..
heloo tons
Sir,

I have set a song as hello tune in my mobile by paying all the relevant charges. Each and every time, when some one is calling me, before hearing the hello tune set, they are hearing a ladie's voice saying that"if you want to copy the song, please press * &.....etc", which is very disgusting. Personally I feel it is not fair from the company's side to include such hello tune advertisement. I contacted the nearby airtel office and have even talked to them regarding this, but they are saying they can't do anything on this. It is a default setting which is doing like this. I really can't understand, why the company can't change it when your customers are not happy with that. You can very well sent a message on how to copy a hello tune to all your users instead of adding such default talks into our lines. Hope so that, you can understand the situation. This is the complaints raised by lot of friends/relatives who are using airtel services. Please do something on this at the earliest.

Yours sincerely,

Jeevanresh.
I m nadeem. My Number [protected]. Pls email list of Month Nov. 03 and dated 01.11.08 to 07.11.06 pls pls send list Now. Very Very Urgent detail

Thanks

Your Custmber
nadeem ahmad

Airtel Prepaid — hello Tunes

Hello Tunes are activating without any request and debiting the charges. while try to contact prepaid customer care team leader thru customer care executive more than 8 minutes the call was ringing and no body is picking the phone. disconnected the phone and tried again the customer care executive the answer was "YOU SHOULD WAIT IF YOU WANT TO TALK TO THEM. YOU ARE NOT THE ONLY PERSON CALLING WE ARE GETTING SO MANY CALLS FROM DIFFERENT CUSTOMERS" We are not feeling that these type of answers are fair from a customer care cell.
how can they activate hello tunes services or any other VAS with our confirmation. is it their wish whenever to start any service and charge from our balance???

Airtel — By Default Activation of Hello Tunes

AirTel is a Crap Company, they just Activate ur Services (like Hello Tunes) by default and Automatically without Your Permission. And when u try to Deactivate that Services their Customer Care fools u around and u just lands nowhere ..worst they pay for making urself fool, ie the charge for customer care help.
So please Say a No to Airtel.

AirTel — Airtel prepaid hello tunes

I am using airtel prepaid connection numbered [protected]. Last week I received a message from airtel hellotune section saying that hello tune has been activated and amount of Rs. 45 has been deducted from my balance. I have not opted for any airtel hellotunes. The company is activating this facility by force and charging the cost on us. The Company is looting poor people money like this. I have heard similar complaints from many prepaid users.

Please help the customers from this.
ashu baba

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