Show menu
FAQ FAQ Categories Categories Sign in Sign in

[Resolved]  Airtel Prepaid — poor customer service

my ph no is [protected].In my connection i received cricket details continously since last two months and i complained many times to deactivate it.but nothing has been done so far. and your customer care people promise us to take necessary action but they do nothing. Morever 99% of your customer service is computer genereted talk, rarely we get a chance to talk to your people. please improve your service and recruit trained people to satisfy the customer.once again i am reqesting you to deactivate the cricket details so that i can recharge my phone
thanking you,
amit kumar biswas
Complaint marked as Resolved Aug 14, 2020
Complaint comments  24 CommentsShareTweet


Airtel Prepaid — poor cust service

tis is de worst frikkin customer service tat ive come across ive been usin tis prepaid connection for de past 4 yrs and its all bull de customer officers hardly attend calls or bloody put me on hold for a very long time or de lines r always busy hw r v suppose to bloody talk or make any calls or contact any1 in need if de service is gona be so poor an dead!!! de customer service has no coortesy at all dey disconnect de call b4 de customer even finishes talkin wat kinda ethics do yo peeps teach dem huh sumtin better b done bout tis soon

Airtel Prepaid — Poorest Service and no customer care action

No Doubt, that Airtel has the cheapest service which helps its customers to continue with their services.
But on the other hand, the service provided by them is even more cheaper.
Customer care also does not respond to the complaints that are being lodged-this, only if in the first palce the customer is able to connect to the customer care which is itself difficult.
The Network is always jammed and the complaints are never taken care of.
The Airtel MMS Service is another non functional service. Whenever an MMS is sent Rs.5 is deducted from the account, but neither is the message sent or received. Even MMSes received cannot be viewed.
Low rates are the only reason why people are using Airtel today. Or else there is no other good reason.
diconnecting services without intimation even before due date
HI, myself vibha. I have a complaint regarding airtell customer service. They do not have proper information and they misguide the customers. I got the sms regarding free sms (local) in Rs. 42. I recharged my phone. After doing several smses (local), i was shocked to see my bal. it was deducted. i called in cust. care. he said you might get the wrong sms. In this recharge pack you will get Airtel to Airtel 90 min free. For sms you have to recharge with Rs. 38. Now when i made a call to friend who's having airtell prepaid connection i checked my bal. it was Rs. 223/. After talking to her my bal. left Rs. 198/. that means no free calls. i again spoke to cust. care. they said there's no such pack is available in Rs. 42/-. I just wanted to know what the hell is this. Why airtell cust. care make fool out of customers. The india's largest telecom service having so bad infrastructure or they dont value their customer's time and money's value. If my problem is not going to solve within week, i am going to write to TRAI for the legal action against the company.
Since last three month i am unable to make a call on 121
I activated my misscall facility on 06.10.2008.But I havenot find any sms alert for misscall.I was also complain for this on 08.10.2008.complain no is 937000 date 08.10.2008
I am Shyam Sunder Goel from Chickpet, Bangalore. For the last one month Airtel signal is very bad in this area. E mail and SMS to 121 have only resulted in mis informing me that the concern has been attended. The truth is that the signal is still as bad as was on the day of complaint. I am continuosly raising my concern with airtel, but alas, it is falling on deaf ears. My mobile number is [protected].
someone plzzzzzzzzz tell me i m geeting msgs from airtel of text based service 64611001 i called many times to cusmore care but they always told me to we deactivated ur sevice but this is not deactivated yet my mob no is [protected]
i had recharged my two cards with rupess 46 on november 20 or 21 cell nos. are [protected] and [protected] today is 21st december till date i have not got balance and validity i had done recharged because i got msg from your company and i registered my complaint in 198 and i talked three time with your executive they called me and told me you will get balance and validity within 24 hours but i havn't got and today i talked in 121 customer care he talked very badly i talked between 6.30 to 7.00 in evening i have 4 to 5 connection in my home i am quit useing your cards just i msg you to inform you that just cheak my useage its too bad that your loyal customer are leaving your cards due to your bad services you should take some necessary steps even i have recording of your executive if i want i can register complaint in conumer form but i don't have that much time so i am leaving to use your card and i also suggest to my friends also to quit using your cards cause we using friendz card its cheapper but now we will start using vodafon or idea group cards.

thanx in advance now its on you, that you want take any necessary steps or not its for your company...
Customer care peopele talking not properly.
Yester day suddenly cut my balance 2 /3 Hundred I call
Customer Care At 10.00 P.M and launch my Complaint.
a man who attend me talking rudly & I ask for His name again
suddenly he disconnect call.
I am your Regular customer.& I face this type of problem
My Mobile no.[protected]
Dear Sirs,

I have on numerous occasions visited Air Tel office and requested that all PROMOTION CALL'S and MESSAGES to be bared on my mobile no [protected].Every time i am given assurance that it will stop but till date i keep receiving Promo calls and messages. To my disgust 90% of the promos i receive on a daily basis are from AIRTEL.

How do i stop this nuisance. Please help me with a solution

Hello sir,

i want to reach the concerned person who can help me, but i am not able to find a way to give my compliant...anyways the story goes like this !!!.one day i got a call from a lady telling me that she is from AIRTEL & she offered me a migration scheme of my prepaid airtel to postpaid for the same number which is [protected]...i accepted the offer.The next day a person by name SUNIL came to me, filled up the form & took 300/- for which he did not acknowledge any reeipt but when asked he told the form itself is a receipt.Again after two days he gave me a SIM card aswell...there were some verifications also done by the executives.But my agony begins after that, now its been more than a month nothing 's been done till now...when i went to the Airtel office in nandidrga road, bangalore, they tell me that since i don't have a receipt, they cannot find out the solution for this...Now my concern is that your company people are least bothered to solve customer's problem. please kindly address this problem as you are losing a lot of customers..I would also want to bring to your notice that most of your employees i.e. almost 90%, behave very rudely & with a lot of arrogance...i would apprecaite if any concerned person can help me solve this proble...
I m receiving unrequested picture messages from your service 5454 sth Though it was sought once i receive them seamlessly. my no [protected]. could u pls curtail it.
very bad service by distt. level Distributor of recharges and E - top recharge in Haridwar .
I was trying for GRPS activation enqury on *567*11#, & airtel service deducted 10 Rs/ per day charges,
I didnt want to active this facility. Also i m trying on 121 customer care, but not getting response. pl. diactivate immedietly.
Pl. Deactive my daily rental GPRS pack immedietly. my cell no. [protected].
Pl... stop deducting the activating charges.

Airtel Prepaid — Poor service on Airtel Promo


My name is Gopal Krishna Sahu and I am using Airtel prepaid card, my number is [protected].
I have recharged Rs 57 to the Airtel Promo offer on 26th Sep 2009. For some days the plan is working fine but now I facing problems as they have guaranteed discounts from the 2nd call of the day but they are charging full for all my calls. I have complained this to Airtel Customer Care 4 times and have interacted to Shaheen, Dinesh, Rocky and Shahin...

They have taken my complaints but till now no one has reverted on my complains. And I am also disappointed the way the senior people speaks at the time of complains.

Thank You
hi I am vishaal pralhad phanase mobile number is [protected] I am ushing your services more thatn One year but whenever I am calling to Air tel customer care serives the executives are disconnecting the call oftenly, latest example is of 2.12.2009 when I called for the my queries the CSE Ms.Poornima Rokade disconnected the call when I asked to confirmed wheather my validity will be carry forwarded or no if I recharge the card before the due date & also she was very rude on the call.
If it is possible then please listen to that call which I made on 2.12.2009 & I got all this information from the senior CSE of your department only when I called you after few minutes on the same day.
So please look into the matter and revert me back on [protected] or on [protected] or on [protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Customer Care Service
    Customer satisfaction rating
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    View Full Information