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[Resolved]  Airtel Prepaid — ACTIVATION REJECTED

I purchased a new SIM from a nearby shop run by one Muruga at Reddiarpalayam in Pondicherry, who in turn had purchased the card from a dealer at Reddiarpalayam on Pondy-Villupuram Main Road and the phone number [protected] allotted to me was also activated. I also filled and handed over necessary APPLICATION FORM, MY PHOTO IDENTITY AND PASSPORT XEROX COPY about 20 days back, but all of a sudden, my connection to the above number has been severed and any call made to that number is REJECTED. It materialises that the dealer was asked to send the application in bulk to the AIRTEL Head Office and till then I am asked to wait for reconnection. I have made all the payments. THEREFORE, I HEREBY CALL UPON AIRTEL COMPANY EITHER TO HONOUR MY APPLICATION AND RESTORE THE CONNECTION FORTHWITH ON RECEIPT OF THIS MESSAGE OR IN THE ALTERNATIVE RETURN BACK THE FILLED IN APPLICATION FORM ALONG WITH ENCLOUSRES AND THE ENTIRE AMOUNT OF Rs.500/-, so that I may seek connection with any other company. FAILING COMPLIANCE WITH THE SAME I WILL BE CONSTRAINED TO SEEK REMEDY BEFORE THE CONSUMER DISPUTES REDRESSAL FORUM (CONSUMER COURT) AT PONDICHERRY. KINDLY AVOID DISPLEASURE AND UNNECESSARY LITIGATIONS. KINDLY CANCEL THE DEALERSHIP OF SUCH LETHARGIC RETAIL AGENTS. = SR. BAROMMEA MARY, IDHAYA CONVENT (IMMACULATE HEART OF MARY'S CONVENT), ARIYANKUPPAM= LANDLINE PHONE NUMBERS[protected]/[protected].
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Aug 14, 2020
Complaint marked as Resolved 
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it is infom you that i bought an airtel prepaid connection at manipal karnataka MIT Campus(campus stores) under student scheme connection about 11/2 yrs back dated 14/[protected] &issued no. [protected].As address verification we deposited necessary documents asked at that moment. Now after 1 1/2 yrs they (airtel office at tiger circle, manipal)inform me that the number held by daughter is illegal & invalid .Initially they barred the incoming &now outgoing as well.When I contacted Mr Asif customer care technical executive at [protected] he informs me THAT THE ENTRIES ARE NOT MATCHING. if the fault lies on the person who enters wrong details &mixes up all the entries then why the consumer be held responsible for such a deed.Besides the balance which was around Rs400/- has become ZERO when a new sim is issued onthe same no.I categorically regret the dictatoriol behaviour of such arenowned company like yours on genuinine subscriber. As I have been informed that nearly 1000 no. are suffering with the same fate. Isn't that the person has mixed up all the entries because of the rush on the addmission day at MIT MANIPAL.Kindly see that the subscriber is not harasssed on no fault of his/her.I wiill feel happy if the things are put in normal order as previously with the balance &good sense prevails.Inform me at above Email addressOR mob no.[protected].
thanking YOU in anticipation
DR.VINIT MINOCHA

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    Airtel
    Customer Care Service
    Customer satisfaction rating
    43%
    Complaints
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    20201
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