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[Resolved]  Airtel Prepaid — Pathetic Customer Support ...

I used ICICI Bank Online to recharge my phone. Amount has been deducted my account but it is not yet credited to my cell phone.

I received an SMS from airtel that due to some technical problem it could not recharge this time, how ever they accepted the money.

I agree some times there could be few problem in systems. but WORST PART IS ...


I have been trying to call their customer support number which no one picks up .. Me and my wife have tried at least 40 times.

on their website they say write email to [protected]@airtelindia.com.
I am writing daily emails but no reply.

I searched for escalation channer an through their website found the email of 'Nodalofficer.[protected]@airtel.in' as an authority ot escalate the matter.

Unfortunately this guy is also not responding. I received one email from him that he will do some thing, but no further emails from him inspite of daily remainder ..

I have been searching google ..

But can any one give me some email ID or phone number of any higher authority in airtel mobile like 'Customer Support Head' or so?

Thanks and Lot in advance
Pavitra
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments  17 CommentsShareTweet

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I have started using an “Airtel” Mobile (Nokia & Model # 2600) for the last about few months.
It number: [protected].
I have noted by being very attentive that I am neither making any outgoing phone call from it nor sending any SMS from it for the last long time, but Re. 01/-, is being deducted from my very little balance amount illegally. The same, is reducing my total little balance. I have decided not to add to it any additional amount.
I have had to make several repeated phone call from this mobile to 121. But even then no good response could be achieved in this regard from the very beginning till this present time. In addition to it, I have sent many SMSs to many related Airtel network, to get this atrocity stopped fully, and at the earliest, I noted that I was charged with Rs. 03/- at all the times of sending such SMS. But still, no good result, could be achieved from the very beginning till this present time.

Airtel Prepaid Mobile Service Member — Daily deduction of Re. 01 illegally from my very little balance

It's to inform all the readers, and related manager etc. to get this kind of atrocity stopped fully. I have noted very well that Re. 01/- is being deducted from my total little balance. My mobile number - +91 [protected]. If the same remains continue, I will have to discard using this Airtel Mobile Phone for ever.
I will do without it.I have not made any outgoing phone call from my Mobile nor sent any SMS from the same mobile. No such service, is activated on my Mobile which can authorize its administrative staff to keep on deducting Re. 01/-. even then, they are being deducted daily. It's also not less than any ROBBARY. --Fazal Ahmed. E-mail.: [protected]@yahoo.com
Even I had a bad expeirence with Airtel
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Hi,

My mobile Number : +91 [protected]

This mobile purchased on Nov 2007 with LG Handset with bundle of set
From last week i have balance 1200 /=
When i checked the balance amount on saturday its showing 000

Saturday night i called up to call center at night 11.30pm
1) M/s Usha she took the call and she informed that the offer was closed that whay your money will not be there
i asked her with out information to the customer

2) But she couldnt answer i informed her to transfer the call to Tem leader
She transfer the call to Mahesh he is the team leader
I told him same conversation to him but Mahesh has replay that sorry for happen this issue
We will do it on wednesday you will get the amount back
suddenly he told u chaged the SIM another handset N70 i told him when i taken this handset i didnt
remove the SIM then i told him transfer the call to Manager

3)Mahesh informed that there is no manager today sunday they call back to you
then he put me on hold 10 min and informed that manager was the there then i spoke to sudkher he is manager
he told same thing i told him i want mony back
he coulnt able take this call and he replied sunday you can get the call from our end

4)sunday 10.15 am Vinodh called up and asked what was the isse i told him there is no proper answer from your end
i want mondy back thats it

This is the way AIRTEL giving service to the customer

I want monney back

If you want to contact please call this number +91 [protected]

Regards,
Sabeel
I was been charged Rs. 50 as clip charges from past 4 months and the connection is 10 months old now. However since its a corporate plan the clip charges is been waived. I did notice that from past 4 month i was been charged Rs. 50 extra and it is not mentioned any where on the bill stating it is clip charges, when i had sent an email to [protected]@airtelindia.com they say that Rs. 50 is charged as clip charges. I had informed them that this is an corporate connection and requested them to check the same and revert the excess charges to my account.
Mobile number : [protected]
I have no reply till now the 1st mail was sent on 5/11/2008.

Can some one look in to this issue.

Regards
Syed Khader
I have lived abroad for 15 years and just returned to India. I am completely appalled by the quality of Customer Service in India. There is no Prepaid Customer Support at all for AirTel!

Their website at http://www.airtel.in/wps/wcm/connect/Airtel.in/airtel.in/home/foryou/mobile/prep... tells you to call [protected] for a 24 hour customer support. When I dialied the number, it says the number doesn't exist!

Does a big company like Airtel have a Customer Support department? Do they have a Manager or director working there? Does he/she get paid a salary? If yes, I think that person should be fired for such shoddy quality work.

India will never ever grow up to be like the UK or USA with such quality of people or service

pre-paid — USELESS PHONE

PL REFER TO MY COMPLAIN OF M #[protected] OF YESTERDAY TO ONCE AGAIN

AT ABOUT 12.12 (NOON) I HAVE RECEIVED A CALL FROM THAT PARTICULAR LADY &

GENTS THEY ARE COMPLAINING THAT I AM DAILING THEIR NUMBER AND ABOUSING THEM

I HAVE REQUEST YOU YESTERDAY PL TRACE UP THE MATTER.

NOW I REQUESTING GIVE ME DETAILS OF M #[protected]. WHY THE MISUNDERSTANDING

IS HEPENED AS A MATTER OF FACT I HAVE NEVER DAIL THIS NUMBER THEN WHY THEY

ARE SAYING I AM DAILLING THEIR NUMBER ?????

VED ARORA
M # [protected]
I am a airtel mobile user with number [protected] having scheme of Airtel to Airtel 30 Paisa dont want to loose this 30paisa scheme, I had wished to extend my card validity to lifetime when i calledup to customer careone
1.C.Care reply: after rechage of 45 ur validity will be life time n no change in ur 30paisa A2A local call
2.C.Care reply: after rechage of 45 ur validity will be life time n ur 30paisa A2A local call will come to n end.
alternately I just recieved such reply from them they are unable to provide my a concrete Solution

life time pre paid card — useless messages / marketing calls

Dear Sir,

Please note I am getting useless messages / marketing calls on my phone. This has become nuesence to me. Request, to stop the same with immediate effect. Also don't try to load any game / songs or ring tones on my phone without my permission.

Of late, I have heard that, you have started debiting directly the credit balance for loading the games / songs or ring tones to complete the given target. Please instruct your staff not to do this mistake unknowing also in my case.

Hope you will adhere to my request and oblige.

Thanking you,

P.V.Sawant
i have airtel mobile no[protected] in the name of deepak baradia i want to cancelled from 5432105.
i have airtel mobile no[protected] in the name of deepak baradia i want to cancelled service from 5432105 job found.
i agree the most pathetic customer service airtel is providing as they commit for call back they never fulfill it and their resolution time is pathetic and even no product knowledge to their agents and most worst is absolutely pathetic customer care it infrastructure as well which always down.

Airtel — atrocity of airtel with prepaid customers

I got aitel prepaid connection long back. (cell no +91-[protected]). From last 3-4 months I'm literally struggling with my connection. From last 3-4 months airtel is deducting money from my account for "airtel talkies " for which I never subscribed. When I called 121 regarding this they said "sorry" thats all. but my money is not all reverted back. What the hell is this??

and another important thing is I registered for National Do Not Disturb service on 18/02/2010 (id=s[protected]) but still my cell is flooding with commercial messages from airtel, from which I'm too much mentally disturbed.

My suggestion to fellow Indians is please keep yourself from this fraud company.

Regards
Aravind
+91-[protected]
Dear sir
I am AnilRaj.R, I am totally fade up with your Airtel connection, which is I am facing for almost one week. For my last complaint from 13th Oct to 15th Oct, after a long fight I got solution on 15th Oct. And again I am facing the same problem from today (18th Oct 2010) 6.00pm, the problem is I am not able to do an outgoing call from my number [protected]. For this I called your customer care officers (useless fellows), who don’t know how to talk with a customer, I talk with Mr. Simran, Mr. Ankur etc. Mr. Ankur don’t know how to talk with a customer, I told him to transfer the call to his senior for this he only told me that thank u for calling customer care and disconnected the call. And also the same is done by Mr. Simran.
Your customer care wing, your technical wing and other wings are not able to solve customer problem. So I am requesting u to please take your connection back and compensate me because at the time of last complaint, my loss in business is Rs.146000.00, visiting card cost for 1000 nos which I printed the same number is Rs 3000.00 and for calling to your customer care from other phone it is around Rs.600. So total is Rs.149600.00. so please do the need full as soon as possible.



Previous complaint

I am AnilRaj and I am using the most wrest connection in India (AIRTEL Prepaid) my number is [protected] which I am using for last one year. On 13th Oct 2010, 6.30pm my number is barred by Airtel, regarding this I called to Airtel customer care and from them I understand that my number is barred due to verification of documents, regarding the documents they never called me and they didn’t send me a message, when I told them that I didn’t get any call or message from your side regarding this at that time a senior supervisor Mr. vinod told me that they called me and informed me the same before last 2 week and from 27th Aug 2010 to 5th Oct 2010 I was out of India with my phone then how they called me I don’t know. And then Mr. Vinod told me that your number will activate before 14th Oct 2010 morning which is not happened, then I again called them in morning and a another supervisor Mr. Sachin who told me that within 2 hours your problem will rectify and then I submit my documents at your Airtel Office at NIT Faridabad by 3pm then I called from there to Mr. Sachin, then again he asked for 1 hour and I waited at your office till 8.30 Pm and then Mr. Sachin told to the staffs in your FBD office to issue a duplicate SIM for me and he told me that your number will activate within 2 hours. And till now my outgoing calls are barred.
I feel that the experts in your office are not able to rectify the problem. I feel that now a day in India the worst connection is AIRTEL, no customer support, inefficient technical staffs, irresponsible customer care officers and irresponsible top level officers because I called there more than 20 times and till now not any responsible person called me. Finally I gave them time till 10am of 15th Oct 2010. Let us see what is going to happen.
Such poor service...Y d hell do u keep cutting balance say around 20rs for unused stuffs, , , , and the agents puts users on hold, where in they knw dat each minute is being charged..shame on the service
Well I agree that these Airtel Costomer service people do not solve your problem but they will misguide u.
My self Suhail Khan & Ive complained to them several times and also to thier Manager Rakesh Ranga, but it did not help me since my problem of Call drop is unsolved since an month.
They are enjoying our hard earned money.
Regards,
Suhail Khan
[protected]
I used HDFC Bank Online to recharge my phone. Amount has been deducted my account but it is not yet credited to my cell phone.

I received an SMS from airtel that due to some technical problem it
could not recharge this time, how ever they accepted the money.

I agree some times there could be few problem in systems. but WORST PART IS ...when i called up customer service team, they are very rude and the agent has hung up twice on me.

This is 5 or the 6th time i had bad experience with this service.

DO U GUYS EVEN KNOW THE MEANING OF CUSTOMER SERVICE. IF SYSTEM CAN HANDLE EVERYTHING..WHY DO U NEED CUSTOMER SERVICE AND YOUR PATHETIC JOBS. JUST ARRANGE AUTOMATIC IVR, YOU MIGHT SAVE SALARIES OF THOSE SLEEPING REPS.

I searched for escalation channer an through their website found the
email of 'Nodalofficer.[protected]@airtel.in' as an authority ot escalate the
matter.

Unfortunately this guy is also not responding. But can any one give me some email ID or phone number of any higher
authority in airtel mobile .

regards,
Prathyusha.

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