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[Resolved]  Airtel Prepaid — Regarding the Prepaid Service GPRS service

Respected Sir,
I am a regular user of the new world of mobile and faces a lot of problem regarding the services given by the companies. The present complain is about the GPRS system which is enabled in my mobile no +91 [protected] And for the 1st month I used the Service and after that there is some nerwork problem . when consulting the Customer care and serive they use to state that the problem is in the local tower. And I regulary use to get deduct my account by Rs: 249.00 per month which cost a lot for me. Two months they deducted and while saying they say you should disable the service . So here the statement is that the money which I pay is to use the service and when I Do not use the serice or the product given by then it should not be chareged as the fault is there they have there network problem, not me so why should I bear the loss of two months charges with only the faith that they are working on the problem. It does not justify the word Prepaid Connection. When I have Rs. 10 I have to use Rs. 10 only not going to negative here they use to send the account negative also, whatever the problem may be. So I need some suggestion what to do?
Complaint marked as Resolved 2020-08-13 23:47:26
Complaint comments  22 CommentsShare0Tweet0

Comments

Subject:- Deduction of credit for unwanted services without request

My cell number id [protected]. I am not subscrive any service/ no received any call from airtel today[protected] on my cell. At 13:10:28 I received a message " Dear Customer, Rs 25 has been charged for Subscription of missed You services for the current month" Sender: 4775, Message center: [protected].

When I talked to with Airtel Customer service officer Mr. Ajay by dialing [protected] at 15:45 hrs for know the reason of Deduction of credit for unwanted services without request now Mr. Ajay said, the service is activated as per ypur request. When I complained that I never request or subscribe that service he told me that, he is unable to provide the detail because his server is down for 24 Hrs & says to send the SMS on 121 to received the detail information & unsubscribe the service. Now I am send the SMS to 121 as per Mr. Ajay's request/Customer care officer but no response from Airtel.

Without my request or my knowledge Airtel have deducted for Subscription of missed call. It had been noticed that lot o[censored]nwanted sms stuffs and invitation calls are received which disturbs during office recehours / meetings. Expecting a better service from this mobile service provider in future. In name of entertainments please dont fool the customers by deducting from the credits without their knowledge or acceptance.

Please unsubscribe the missed call service and return my Deduction amount.

Regards,
Rajnish Kumar
[protected]
tommorow come sms on my mobile customer care writing that take rs 249 for gprs then i call to customer care then he said that no charge will be taken (nahi legya) then today i see my blance is-30
then after call to 121 and say complain to her then he said that i will no link after 24 hours call to me
then 5 hours i call then hr lock my customer care u service is very poor tommorow my moblie blance is 102 today is negative 30 ther are go 132 rupees i will no call any where please see my a/c detail

0 minutes ago by Rohit Majaria [send email]
my mobile no is [protected] today my blance is negative 30 rupee tommorow rs 102 why are u take
my132 rupee please give me detail today i call customer care for this complan he said that there are no link call after 24 hours then i call 5 hours he lock my customer care why tell me
my no [protected]
address:
rohitmajaria
hindusthan paints
hotel vip complex vbank more dhanbad
jharkhand 826001


Previous
hi! i am rishi i have one airtel [protected] number from orissa but at my surprice when spoke abt my gprs connection through mobile the kind of response I got from the customer care is unparliamantry and they are not at all professional they are very rude with customers call center executives in orissa never listen to u they just try to save their time never allow the customer to speak, they treat customer is really bad. In comparision to any other state airtel subscribers are more in orissa but the service and offers really a matter to think about

airtel prepaid no 9815489777 — Disconect my prepaid no.

my name surjit singh my airtel pre paid no [protected] is disconect from airtel without information i have use all airtel landline no [protected] [protected], my business is depend my mobile no. pls start my mobile no. pls one time start my no i change my plain this no. [protected]

pls contact[protected],[protected]

surjit singh
MY NAME IS SURJIT SINGH MY AIRTEL PREPAID NO. [protected] IS DISCONECT FROM AIRTEL WITHOUT INFORMATION I AM USE ALL LANDLINE NO FROM AIRTEL[protected]-4634077
MY BUSSINESS IS DEPEND MY MOBILE NO PLS START MY MOBILE NO. OTHERWISE I DISCONECT ALL AIRTEL NO. PLS CONTECT[protected],[protected]
hi...!
My no. is [protected]. I'm an airtel Rajasthan costumer. I've subscribed the GPRS service of Airtel with a recharge of Rs.395/- on my prepaid connection on 6thJuly. On 11 July onwards, I went on my tour outside the state for around 20 days. I was in roaming and on 19 July, I got an interruption in my service. I not able to access my GPRS connectivity. The people in the Rajasthan are not responding to my calls. Being in roaming, I am charged for calling to even COSTUMER CARE CENTRE.
I want my GPRS connectivity back as soon as possible. Will you please guide me, to whomsoever it may concern...??
dear sir
i have purchage a prepaid airtel sim on 1st june2008
but u say my id can not conferm my address
so i submitted my address proof
but u have disconect my number
plz activate my number
i follow many problems to this
my mobile no is [protected]
for kind information u can send me e-mail at <[protected]@gmail.com>
and contact
my landline no is [protected]
my father contact no is [protected]
my address is
f-126 sector 10/dlf faridabad
haryana india
SIR,
MY NAME AMIT HARIT MY MOB. NO. +91 [protected] I USE ONLY ONE DAY AIRTEL WEP & BY MISTECK Y!ZONE SUBSCRIBED
I WANT LEAVE THIS SERVICE.PLEASE TELL ME HOW CAN LEAVE DO. THANKS FOR YOUR SAPORT.
dear airtel customercare in orissa, bhadrak dist, chandbali bluk,
MOTTO tower is stand frm last 3 years, But no signal is shown in every evening. due to low voltage, since i've complan more than 100 times about this to ur local airtel distrubuter, area manager &
branch manager
i[censored] want to connect to here people so kindly solve this problem

and other problem is here we never acces airtelgprs, we loose Rs 299 /- per month my mobile no is [protected], [protected], [protected]
I recharged my mobile by Rs 298 to get life time offer.At the time of recharge vality time was showing 25th apr, 2024.Now after recharging of Rs 555 validity time is showing upto 25th apr 2011.I can not understand what kind of policy is it? my mobile no is [protected].Kindly give me the facility upto 25th apr 2024 which was showing earelier(at the time of recharge).
airtel is cheating every body.from my account 30 rs was detected without making a call.after so much query also there was no result .
accidentally subscribed to Y!Zone on my mobile (Airtel India is my service provider). I am deducted 10 rupees per day. I don't use this service, I want to unsubscribe, but I don't know how to. Please help.my air tel no is [protected]
I am a new customer in the world of airtel. i think the services provided by airtel are far better than any network service in india.regarding charges i regretfully say airtel is not same everywhere. for instance i would like to present one example.i paid rs 395 for mobile office for the whole month in rajasthan whereas in sikkim i am to pay rs999 for the same service. i simply want to ask when company is same, services are same why this difference of money is there. to make the services more faithful and loyal airtel should remove all the differences and become same as it say anywhere anytime.
Respected Sir,
i m using Airtel from last 6 month MY MOB. NO. +91 [protected] I USE ONLY ONE DAY AIRTEL WEP & BY MISTECK i dnt know whos service activated on that I WANT LEAVE THIS SERVICE.PLEASE TELL ME HOW CAN LEAVE DO. i tried customer care many time bt there was not any good response they always say your service already deactivate now u dont have charged for this service and next day again charged rupee 10 so tell me wat i do for this. I have 3 complaint Number regarding this complaint. please tell me
i am airtel prepaid customer, i am using airtel from last 1a'd half months my mob. no.+91 [protected] ( KOTA rajsthan). on my number airtel wap service is activated.i dnt know how this service activated on my no. I WANT TO DEACTIVATE THIS SERVICE. PLEASE TELL ME HOW CAN I DEACTIVATE THIS SERVICE. i lost 50/rs and present time i am in roming. SO I CAN NOT AFFORD THIS SERVICE.i tried customer care many time but there was not any good response.so please proceed my request fast.
dear sir
i have purchage a prepaid airtel sim on 23 march2009
but u say my id can not conferm my address
so i submitted my address proof
but u have disconect my number
plz activate my number
i follow many problems to this
my mobile no is [protected]
for kind information u can send me e-mail at <praween.[protected]@live.com>
and contact
my landline no is [protected]
my father contact no is [protected]
my address is
shanti bhawan digod, kota, rajsthan india
sir i brought a prepaid sim on 22 nov. which number # [protected] and still today i am not able to send any mms from tht sim
so u plzz confirm me abt the problum .
thx
regds
amit mittal

AIRTEL(Orissa) — recharges amount for GPRS

i am recharge a Rs 289 /- for gprs using in mobile in 23.11.09 as per airtel recards it will activate in 24 hours but till now it was not saloved i was complined lot of times & i also told them to if it will not possible to activate please retun my money ofter there service charges deducting but they cannot solved
i hav rchge ma sim wit 395rs charge 4 gprs serive 4 a month offer in rajasthan its like i hav msges for reqiure settigs arnd 50 times bt nt once i gt tat..nws is 11th dy..wat the mean of costmer care nw they evn nt pickin up ma call...such service the r providin here, ,
dear sir
my mobile no is [protected] .I can not call to my home no is [protected] last one week .complain noted coster care but not short out this problem.
deepak
bhiwadi, alwar (raj)

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