[Resolved] Airtel Prepaid — Regarding the Prepaid Service GPRS service, Page 2

[Resolved] Airtel Prepaid — Regarding the Prepaid Service GPRS service

A Ajay Puran from Mumbai, Maharashtra

Respected Sir, I am a regular user of the new world of mobile and faces a lot of problem regarding the services given by the companies. The present complain is about the GPRS system which is enabled in my mobile no +91 [protected] And for the 1st month I used the Service and after that there is some nerwork problem . when consulting the Customer care and serive they use to state that the problem is in the local tower. And I regulary use to get deduct my account by Rs: 249.00 per month which cost a lot for me. Two months they deducted and while saying they say you should disable the service . So here the statement is that the money which I pay is to use the service and when I Do not use the serice or the product given by then it should not be chareged as the fault is there they have there network problem, not me so why should I bear the loss of two months charges with only the faith that they are working on the problem. It does not justify the word Prepaid Connection. When I have Rs. 10 I have to use Rs. 10 only not going to negative here they use to send the account negative also, whatever the problem may be. So I need some suggestion what to do? Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
22 Comments	Share
Submit Close

Related Airtel reviews

View all 54492 Airtel Reviews

Comments

pkc3000

from Siwan, Bihar

Sir I am having airtel prepaid sim since long and I am using this service without any problem since last couple of years. But recently I am facing lots of problem with airtel service. Presently I am residing at Orissa and y number is [protected]. On 4th Nov.11 I got one sms from customer care advising me to submit my pp photo and ID proof to the local airtel Office. On receipt of the same I contacted the local airtel Office at Brajrajnagar under Jharsuguda district Orissa state and submitted my passport size photo & ID prrof(voter ID card) but it is surprising to note that still I am getting similar sms and from 29th Nov 2011 onwards I am not in a position to call any where or to receive any call on my airtel sim. Being a leading & repurted mobile service provider in the country and in the abroad such careless and irresponsible attitude is not at all desirable. Now I am frustated with the service and I am thinking to quit the service of airtel. The local office ofr airtel under Jharsuguda district is in very bad shape and helpful to the valued customer. Hope airtel authority will look into the matter.
P.K.Chatterjee, Brajrajnagar, Jharsuguda Dist, Orissa

neeta siroya

from Noida, Uttar Pradesh

I am prepaid user of airtel mobile No. [protected]. Since last 20-25 days, balance is reducing by Re. 1/- per day whereas I have not activated any service.
Plese deactivate all the facilities available on this number so that unnecessary deduction be stopped immediately. Also intimate to me the action taken by you.
Neeta Siroya
Udaipur
[protected]