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[Resolved]  Airtel Prepaid — balance reductin & customer care exe. not attending/entertaining complaint-regarding

Ref: request ref. No. [protected] dated: 07.05.08

iam having airtel prepaid connection ( Mob. No. [protected]). Since, last month (April, 2008). I have, nt registered or opted messages from 58888 or from 'masti' but a' m continually receiving breaking news and contents from masti. On enquiring from customer care i discovered that the service has been activated since, 14th april, 2008 @ Rs. 01 per day. It is not known to me that how the service has been activated without my consent. I even sent SMS (HELP TOLL) to No. 58888 but in vain. On the evening of 12th May, 2008 I tried to talk to customer care executive named, Mr. Ashis but I've not been entertained. Its a great shock to me that the behaviour of the executive was so uncoperative and rude.

i want to deactivate the service at the earliest.

Please help !

custo mer,
Mr. T.B. Sonari
Dated: 13th May, 2008.
I
Complaint marked as Resolved 2020-08-14 00:08:38
Complaint comments  10 CommentsShare0Tweet0

Comments

Airtel Postpaid — not entertaining

not getting proper response from airtel executive officer [protected]

Airtel Prepaid Connection — Services of Customer Care, Airtel

To,
Airtel (Prepaid Connection)

Ref: Poor Customer Care service.

This has reference to the subject matter, I have registerd one complaint on 22 July 2009 regarding activation of new Friend & family pack (Special 5), , I made several call to your customer care & spoke to senior supervisors reagrding the said problem but every time they ensure me to solve my problem whitin 48 hours, , but till date no one had solved my problem, , now i'm dialling to customer care they every time hold my line & afterword disconnect my call.
I m using airtel connection last three years and you can check my record also i never used another number other than Airtel, , But now airtel customer care executive treating me like that they don't want to me to use airtel number.
I request you to please solve my problem (ref.no.[protected]) as soon as possible so that loose my trust on Airtel.

Regards,
Manvendra Bhandari
Mob:[protected]

Airtel-Prepaid — Attendance

Dear Sir,

I hav already lodged complaint regarding deductions from cell no [protected], My name is Prashant Limaye, from Aurangabad (MS), the deduction started from 12th Aug 09, at that time my balance was Rs 189.55, then after as per Airtel the message pak was activated, for your information I havnt subscribed for the same, on 15th Aug 09 after several calls there was a credit of Rs 15/- given, while I hav loosed more than that, on 13th & 14th Aug 09 calls it was confirmed that the service is being deactivated, but still after the same was not done, I again receive one message yesterday afternoon for Thought of the day, which deducted again my bal of rs 3/-, then I got a call from [protected] no, regarding clearance of the complaint stating on the message receiving for satisfaction I should give satisfied report, also it was confirmed that the balance will be returned & there will not be any harassments on the same, but till time there is no action taken will any-one take it seriously on this matter.

Prashant Limaye
[protected]
Dear sir,

I am sorry to say that I am waiting since May’2009 to get the refunds against the Security Money deposited by me for International Roaming during May’2009, with your company.

Since 15th May’2009 number of time I have contacted to your executives over phone (No. 121), but every time everybody has promised me for an early refund of my security money, but till date I could not get the refund of Rs. 6000/- against security money deposited by me in your company.

I will feel obliged if you could refund the above said money at your earliest, otherwise I will forced to go through the police in the court of Law.
unnecessary cutting the money from the poor massages so please do the needful

Airtel/Prepaid — Complaint against customer care

Respected Sir
I am an airtel customer with number [protected], i called customer care for details of my balance depletion on 27/11/09, I was not given proper response from the agent Mr Sreenivasan
who attended my call. he cut the call without considering my complaint. Then i called again an agent named muthu attended my call and cut the call telling something ,,, This is not the first time ,, ni am calling airtel repeatedly for balance depletion for last four months but my complain on frequent balance depletion is not yet rectified ,, Sir Kindly help me to stop the balance depletion and take proper action against the irresponsible agents

yours Sincerly
Abraham Rajesh
Your Costomer

Airtel — not attending customers

the aietel prepaid users are not attended by the customer care..despite trying for more than 2-3 hrs the call is not connected to the executives or even if its connected no bidy anwers...if we follow the option by dialing 121 they say we goot to sms nd for that charge..nd if dialing 121 is free why is that when there is no balance in the account the call is not connected but is disconnected saying that there is no balance in the account....i think airtel is much interested in promoting there offers than catering to the needs of the customers

Airtel — Complaints are not entertained

I am an existing customer of airtel broadband services,I had been happening frequently that I have been registering complaints against discontinue service of broadband.Inspite of several mails and phone calls customer care is giving excuse to send their representative and asking me to be at the residence.I had missed my office several times but no body had yet came to fix the problem.In about 30 days my net is available for 15 days.Even their manager had ensured me today to fix the problem but no one had came yet to fix it.Now from morning I had called the airtel several times but they are asking me to hold on to check the status and keeping the phone at hold and not reverting back.
It had been very harrasing on part of airtel to treat customer.

Airtel Prepaid — Complaint Regarding airtel customer care

Dear Sir/Madam
To whomever it may concern
Complaint:-This mail is regarding customer care complaint.Sir I was having Airtel Friends 1 connection but now I am not getting services of Friends 1 connection.When i talked with airtel customer care they are not responding with me.They are telling me that will connect to there head for my problem but they cut my call all the time when i call them.i am really fedup with airtel customer care.Please take this complaint serious as I am sending the same mail to the consumer complaints also,and take the respective action as early as possible.I want my Airtel Friends 1 connection back as early as possible.

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