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[Resolved]  Airtel Prepaid — Problem in sms sending

I am facing some problem in sending sms to a particular no. I am from Bhopal and the reciever is from Erode in Tamil nadu. I am Aitel user and the reciever is Aircel user. Whenever I send sms to that number I got reports pending, my balance is deducted at same time but message in not delivered. I have forwarded my first complaint on 13/06/2008 and no action were taken in that respect. I am disgusted with their such behaviour.
Complaint marked as Resolved Aug 14, 2020
Complaint comments  2 CommentsShareTweet

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To whom so it may concern..
I am facing some problem with Airtel-Karnataka, very frequently. while sending one SMS, 6 sms's charges are deducted from my pre-paid a/c. i given complaint to Customer care 121, i got reply, saying that, with in 72 hours, it will be rectifeied. But there is no reply from Customer care. i think Airtel custmer care section sleeping. Almost 1 & 1/2 month over, There s no responce from Airtel Customer care. My number is [protected].(perpaid connetion). I feel the people are cheating/robbering .
I am from Rajasthan jodhpur my mobile no is [protected]. My problem is with airtel sms pack, I had been recharge my Mobile with std sms pack & then local sms pack, when i send any std sms then the charge 1.50 RS deducted from local sms pack.against this i had call many times in airtel customer care, but they not give satisfy answer, many times after put phone on hold it was disconnect.After many attempts i had log the call with complaint no.[protected] on 08/05 2009 & they give time to complete the call on 13/0502009.
I had not received any response between these days. After that i had again call to custmer care, but the unable to help me, then they gives me the number of nodal officer Miss Jyoti:-[protected]. after lots of attampt i had talk with her on 22/05/2009 ( friday)& she ensure me your problem will resolved on 25/05/2009 (monday) and gave her mail id [protected]@airtelindia.com & nodalofficer.[protected]@airtel.in.
Till the monday problem had been not resolved, then i had mark the mail on both id. but they are unable to resolve my issue, so pls do the needfull & take appropriate action.

Here i am attach some mails communication with airtel..

Dear Mr. Sharma,







Thank you for contacting Airtel.







You had expressed concern over the SMS pack for the mobile number [protected].







We understand your concern and will work towards resolving the same.







We regret to inform that we are unable to initiate further action as the given mobile number is not a valid Airtel postpaid number.







Hence, we request you too kindly revert to us with the exact 10 digit Airtel postpaid number to proceed further.







For further assistance mail us at [protected]@airtelindia.com.







We value your association with Airtel.







Warm Regards,





Prabhu R
Customer Care Executive
Bharti Airtel Limited

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: fm.[protected]@kotak.com
To: [protected]@airtelindia.com
Cc: [protected]@airtelindia.com
Sent: 26/05/2009 14:32:51
Subject: FW: Acknowledgement Mail.

Dear Madam
Culd you Pls provide me the proper solution I had been talked you on friday 22nd may 2009 and you were Ensure me that my problem will solve on monday but till today I am still hanging with same problem. Have you any TAT.
I f you could nt help me then pls provide me your superior mail id or mobile number. Now mobile no [protected] is not responding.



Regards
Sonu Kumar Sharma
Mob:- +91 [protected] [protected]
fm.[protected]@kotak.com mailto:fm.[protected]@kotak.com Kotak Mahindra Bank Ltd 87 B-2 Bombay Motor Circle-Chopasani Road Jodhpur 342 003.[protected] Fax :[protected]



The first step in life is the most important one so take it now.




________________________________

From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Tuesday May 26 2009 2:17 PM
To: Fm Jodhpur Ext Kotak Bank
Subject: Acknowledgement Mail.


Dear Customer

Thank you for writing to Airtel. Your unique reference no. is[protected] .Request you to quote this number for future reference. We shall revert to you within 24 hours.

Warm Regards
Airtel Customer Service


Important: Please mention your mobile no. as 98XXXXXXXX 99XXXXXXXX in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.

This is an auto-generated reply; kindly do not reply on this mail. For any queries please mail to [protected]@airtelindia.com.

[protected]-Original Message[protected]------
Subject: RE: Acknowledgement Mail.
Date:[protected]:12:13 PM
From: fm.[protected]@kotak.com
To: [protected]@airtelindia.com
Message body:

Still facing same problem...

Regards
Sonu Kumar Sharma
Mob:- +91 [protected] [protected]
fm.[protected]@kotak.com mailto:fm.[protected]@kotak.com Kotak Mahindra Bank Ltd 87 B-2 Bombay Motor Circle-Chopasani Road Jodhpur 342 003.[protected] Fax :[protected]



The first step in life is the most important one so take it now.




________________________________

From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Monday May 25 2009 2:55 PM
To: Fm Jodhpur Ext Kotak Bank
Subject: Acknowledgement Mail.


Dear Customer

Thank you for writing to Airtel. Your unique reference no. is[protected] .Request you to quote this number for future reference. We shall revert to you within 24 hours.

Warm Regards
Airtel Customer Service


Important: Please mention your mobile no. as 98XXXXXXXX 99XXXXXXXX in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.

This is an auto-generated reply; kindly do not reply on this mail. For any queries please mail to [protected]@airtelindia.com.

[protected]-Original Message[protected]------
Subject: std sms pck problem
Date:[protected]:51:45 PM
From: fm.[protected]@kotak.com
To: [protected]@airtelindia.com
Message body:

Dear Madam
As per telephonic disscuss on friday 22nd may regarding my Airtel no.[protected] has some problem with STD sms pack u told me that this will
be resolved on monday. I have been already log the call on Airtel Customer care on 08 05 2009 to senior executive Miss Sunila.
Complain no. is:[protected]. Still same problem exist.Do the needful on urgent basis.






Regards
Sonu Kumar Sharma
Mob:- +91 [protected] [protected]
fm.[protected]@kotak.com mailto:fm.[protected]@kotak.com Kotak Mahindra Bank Ltd 87 B-2 Bombay Motor Circle-Chopasani Road Jodhpur 342 003.[protected] Fax :[protected]

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