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Airtel Prepaid / Christ Hello Tunes — Christ Hello tunes automatically subscribed

My wife suddenly received the following SMS around 16th July 2009 (she is using Airtel prepaid number [protected]) from 543212:

"Thank you for subscribing to Christ Devotion. You have been charged Rs.10 for 10 days. To unsubscribe Dial *321*911# (Toll-free)"

I am in Bangalore and my wife is in Pune, so I cannot help her to unsubscribe. She says that she tried to dial the number to unsubscribe but was not able to do so. She is a devout Hindu and would never want to subscribe to 'Christ Devotion'.

How can Airtel force someone to subscribe without their permission (even if they gave a way to unsubscribe)? Since then, every 10 days, Rs. 10 is being deducted from her prepaid balance. This is a criminal behavior by Airtel, that too in the name of God, and amounts to a disrespect for the entire Christian community.

It is obvious from the high number of complaints against Airtel, that there are some criminal elements inside the organization. These need to be tracked down and arrested, money needs to be returned to the consumers and the criminals should be jailed for at least a year.

I would like to appeal to TRAI to initiate a criminal investigation against Airtel based on this information. The investigation should pay for itself based on the fine charged to Airtel. Is it legal/safe for these subscriptions to be allowed in the first place? There should be a system in place where the person wishing to subscribe has to fill up a form and sign, (or use personal digital certificate signing) so that the mobile company can be asked to produce evidence that the person indeed wanted to subscribe to the service. Sadly I do not think that prepaid mobile phone companies have the same sense of ethics as banks (though they should).
Complaint comments  4 CommentsShare0Tweet0


airtelindia/telephone — hello tune subscription

no hello tune is subscribed by me,but my recent bill reflects the charges for the hello tune.
pl.waive off the hello tune charges & also stop the hello tune subscription.

TELEPHONE NO.[protected]
ACCOUNT NO.11256334
INVOOICE NO.[protected]

Airtel — forcefully subscription of Hello tunes

My mobile no is [protected]. Card is on my father's name.
On 4th of sept I got a SMS from airtel telling that i have subscribed for HELLO TUNES and they
charged me 30 rs for the same . When i called customer care regarding this they were saying that
i received a call on 4th september at 5:05 pm and i agreed for the Hello tune subscription which i neved did. Also i did not received any call from AIRTEL at that time.They were lieing.
Then I unsubscribed for the service and asked them to refund my 30 rs.but they said that is not possible.

Airtel Prepaid — Forced subscribing to hello tunes!

My father has a prepaid connection. all of a sudden, one day, we got a SMS from Airtel stating that 30Rs has been deducted towards hello tunes. We had not asked for it. On calling customer care, they reverted the changes and told me that may be by accident your dad or mom may have requested to activate hello tunes. I discarded this as my problem was solved. I recently heard the same complaint from my mother in law and some other friends who are prepaid customers. It seems like Airtel is employing a cunning ploy to auto subscribe and make some money if people do not call back and revert it. This I think should be banned and Companies must not be allowed to do this automatically. May be if we need to have a government appointed 3rd party company who will verify if a consumer has really requested such a service or not. That way companies such as airtel will not be able to play pranks on innocent prepaid customers.
-- a minor correction --
May be we need to have a government appointed 3rd party company who will verify if a consumer has really requested such a service or not.

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