[Resolved]  Airtel Prepaid — Deduction of Amount

Address:Mumbai City, Maharashtra

I have pre-paid connection of Airtel (My Airtel No *[protected]*). ...
I recived a message from AM: GOANOW (saying service has been renewd without intimating charged is deucted Rs.15/ from my account .Actually i dont want this kind of thing i dont know how it has been activated first .I tried to contact customer care several times but failed. i had also send the message on *121*# But connectiviyt failed.
Again today on 29 may 13, same message came from AM GOANOW and rs. 15 deducted.It..
Toatal twice amount is deducted from account 15 x 2 =30
kindly pls refund my money & stop doing this such thing with inforimng customer .
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Aug 13, 2020
Complaint marked as Resolved 
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Air Tel India Barti Telecom Ltd — Activating Several Services by AirTel without Informing us and debiting amount.

From;
Nitin M. Dave
B-65, Shubham,
Akurli Road,
Kandivali-East,
Mumbai 400 101.
Mob.[protected].
Dated : 24th Sept. 2009
[protected]@yahoo.com

To,
The Manager ( Complain Dept. )
Consumer Complain Dept.
https://www.consumercomplaints.in

Subject : Activating Several Services by AirTel without Informing us and debiting amount.

Dear Sir,

My complain is against Air Tel India , Bharti Telecom Limited,

This company activated and renew A Devotional Service Pack on 31st Aug. 2009 and charged Rs. 30/= ( Thirty Only ) for which I get refund.
On 16th Sept. 2009 activated a free trial pack of Jobs Alerts, which I deactivated by email,
and today on 24th Sept. giving message for renew of jobs alerts and charging Rs.10 per 10 days.

Every week they are doing this renewal of several packs on mobile and I am deactivating.
(On 31st Aug.2009, on 16th Sept. 2009 and today on 24th Sept.2009.)

I never pass any message to activate.
Please take strong action against them.


Thanking You,
Yours Faithfully

( Nitin M. Dave )
my mobile no is [protected]. Your company has been wrongly deducting amount from my prepaid account . Accordingly i complained to 121. But still no action has been taken from your end.
So look into the matter as early as possible.

Airtel Prepaid — Audio Cinema activated without my permission

Hi,

I am using Airtel Mobile No - [protected] for the past 5 years. Audio Cinema service is activated on my mobile without my permision. For the past two months even my amount is deducted. I have contacted customer care and told to remove this service. But still it is activated. Now I am not able to reach customer service.

kindly help
Thanks
I am receiving a message from AirtelLive(A the message is "You have been renewed for Jobs subscription service from Airtel.You have been charged Rs.10."
Am getting this message from 29th january till today (2nd Feb 2010 except 30th Jan 2010).Each time 10 Rs(total 40 Rs.) had been deducted from my account even though I never subscribed for it.I complained about it in the no 198 and got the confirmation that I will get my talk time back and they will stop the service.But neither did they stopped the service but am geeting this message everyday and m balance is getting deducted everyday.Please help me about this.
last outgoing calls details
Airtel charge mi Rs.60/- for Audio Cinema. I never use this service still they charge me those amount. When I called them they said they will refund the Money but now they said sorry we can't.

This is just to Make the people Fool. This not at all good for Airtel (Mumbai).
Iam Attaching the Same copy which is alredy sent to Airtel Office:




Dear Sir,

My Mobile Number [protected]

Actually on 20.03.2010 at appx 1.40 Pm you deducted my a/c about 297 Rs for Java Games And After 1 or 2 hours again you deducted 40 -50 Rs, For your information pls Expect Frenzo I didnt use any services, and i call your Customer Care Three Times during these time and they satisfied with the refund of my that deduction before 22.03.10... and they also gave me Complaint number Is 0294110 but on 22.03.10 when i call back again customer care they told me there is no updation like that... so tell me customer is fool ?? or what is that ?? Iam professionaly Advocate and if within one day i didnt refund mr deducted Amt than Iam going to Higher Authority with Consumer Court..So I want that Such Stupid things never happen again......



Thanks ,

Pradeep Kumar

Mobile Number [protected]
Dear Sir/Madam, (Date: 23.03.2010)

Greetings. Good wishes.

My mother's airtel no. is [protected]. We are living in THANJAVUR, TAMILNADU, INDIA. For past 10 days, AIRTEL deducts Rs. 5.00/day from the given no. Is it known to AIRTEL or NOT? If AIRTEL knows, why this was happened without the knowledge of the user? What is the purpose? How is it possible to AIRTEL to deduct Rs. 5.00 from a subscriber without consent? If the amount(s) deducted was by mistake, kindly refund. Otherwise, we don't have any other go except switching to other services. A detailed reply will be highly solicited. If somebody from AIRTEL wants to speak to my mother to correct this, kindly speak in TAMIL. Any how, we dont want to give Rs. 5.00/day to AIRTEL free.

I have sent an email to [protected]@acl-wireless.com, on 22.03.2010, also.

Expecting your reply before 24.03.2010, to enable us to be an AIRTEL subscriber.

Thanking you.

A.LAKSHMI NARAYANAN
THANJAVUR
Dear Sir/Madam, (Date: 23.03.2010)

Greetings. Good wishes.

My mother's airtel no. is [protected]. We are living in THANJAVUR, TAMILNADU, INDIA. For past 10 days, AIRTEL deducts Rs. 5.00/day from the given no. Is it known to AIRTEL or NOT? If AIRTEL knows, why this was happened without the knowledge of the user? What is the purpose? How is it possible to AIRTEL to deduct Rs. 5.00 from a subscriber without consent? If the amount(s) deducted was by mistake, kindly refund. Otherwise, we don't have any other go except switching to other services. A detailed reply will be highly solicited. If somebody from AIRTEL wants to speak to my mother to correct this, kindly speak in TAMIL. Any how, we dont want to give Rs. 5.00/day to AIRTEL free.

I have sent an email to [protected]@acl-wireless.com, on 22.03.2010, also.

Expecting your reply before 24.03.2010, to enable us to be an AIRTEL subscriber.

Thanking you.

A.LAKSHMI NARAYANAN
THANJAVUR
Dear Sir/Madam, (Date: 23.03.2010)

Greetings. Good wishes.

My mother's airtel no. is [protected]. We are living in THANJAVUR, TAMILNADU, INDIA. For past 10 days, AIRTEL deducts Rs. 5.00/day from the given no. Is it known to AIRTEL or NOT? If AIRTEL knows, why this was happened without the knowledge of the user? What is the purpose? How is it possible to AIRTEL to deduct Rs. 5.00 from a subscriber without consent? If the amount(s) deducted was by mistake, kindly refund. Otherwise, we don't have any other go except switching to other services. A detailed reply will be highly solicited. If somebody from AIRTEL wants to speak to my mother to correct this, kindly speak in TAMIL. Any how, we dont want to give Rs. 5.00/day to AIRTEL free.

I have sent an email to [protected]@acl-wireless.com, on 22.03.2010, also.

Expecting your reply before 24.03.2010, to enable us to be an AIRTEL subscriber.

Thanking you.

A.LAKSHMI NARAYANAN
THANJAVUR
Dear Sir/Madam, (Date: 23.03.2010)

Greetings. Good wishes.

My mother's airtel no. is [protected]. We are living in THANJAVUR, TAMILNADU, INDIA. For past 10 days, AIRTEL deducts Rs. 5.00/day from the given no. Is it known to AIRTEL or NOT? If AIRTEL knows, why this was happened without the knowledge of the user? What is the purpose? How is it possible to AIRTEL to deduct Rs. 5.00 from a subscriber without consent? If the amount(s) deducted was by mistake, kindly refund. Otherwise, we don't have any other go except switching to other services. A detailed reply will be highly solicited. If somebody from AIRTEL wants to speak to my mother to correct this, kindly speak in TAMIL. Any how, we dont want to give Rs. 5.00/day to AIRTEL free.

I have sent an email to [protected]@acl-wireless.com, on 22.03.2010, also.

Expecting your reply before 24.03.2010, to enable us to be an AIRTEL subscriber.

Thanking you.

A.LAKSHMI NARAYANAN
THANJAVUR

AirTel — deduction of amount(prepaid)

sir,
I wud like register a complaint that last night my bal rs 30 has been deducted without means and they claimed that u have started a game on ur phone and stil no budy respond over customer care no
plz do a favor 4 me and give a sol as soon as posible

Airtel — PREPAID CHARGED BUT AMOUNT NOT RECEIVED

I HAVE DONE A RECHARGE ON[protected]...OF RS 149..BUT THE MESSAGE THAT CAME SAID THAR THE RECHARGE WAS SUCCESSFUL..BUT I HAD NOT RECIEVED THE BALANCE..PLEASE CLOSE THE MATTHER AS SOON AS POSSIBLE...

SEVICE PROVIDER :AIRTEL
RECHARGE DATE:[protected]
RECHARGE TIME:07:09PM
TRANS ID:[protected]
MObile no..[protected]
I had submitted a complaint on 5th February about excess deduction of more than Rs. 100 from my prepaid balance without any reason around 4th February. Complaint no. [protected]. Since I did not receive any reply I once again compliant on 14th Complaint no. [protected] & [protected]. I have been constantly contacting airtel on 121 & 198 and either they say the system is not working or they will get back to me within 24 hrs.

Praveen Rao
Cell No. [protected]
my balance was Rs. 247/- became zero Rs.0. as soon as i recharged with Rs.98/- GPRS Plan there is no reply for my complaint raised last week

my no [protected]
Deduction of amount without any reason
In response to my 1st complaint on 5th Feb. and subsequently on 14th, I received a call from Airtel (Mr. Dinesh). Once again I had to narrate the whole story to him. I told him that without any reason Rs. 100 was deducted from my prepaid account. After a long wait I was informed that it was for 100 minutes free talk time that I had requested for. This is totally lie since I have never asked for a free talk time recharge. Neither did I ask for, nor did I get Rs. 100 free talk time. I did not even receive any message informing about the Rs. 100 free talk time being alloted to me. This is ridiculous. But the person from Airtel consistently informed me that I had requested for Rs. 100 free talktime recharge, which is not true. I have asked for all the details through email, to which he as promised. I doubt very much that he would send it to me. I think I need to look for other means of getting my money back. If anyone knows, kindly let me know.

Praveen
[protected]
Email id. [protected]@gmail.com
With out any subscription demand service provider deduct the Rs.10.00 amount from my balance Mobile no.[protected]
So you are reqested to refund the amount .I am fedup with this type of activity
by service provider.if they not .I Quit from you &choose the other mobile service provider.

Devendra singh
+91-[protected]

AirTel — deduction amount

dear sir
my airtel mobile no is [protected]
todeay 13 march 2011 in the morning i have seen a massage on my cell screen is this " 162 Rs is deduct for using internet.
but i have not used internet on my cell. this deduction is false deduction.
i am contact to customer excitive for this complaint but they are not satisfied to me.

plz rectify this complant.
thanks
Hello,
I have been facing some issue with Airtel Prepaid since 2-3 months. There has been lot of deductions done on my airtel connection and the message was sent as "Thank you for download XYZ game" you have been charged Rs.99/-. (Total amt deducted around 400-500Rs).

I have never downloaded any game or anything like that. Also recently there has been deduction on my phone stating "Thank you for subscribing to [protected]@5 service", and daily Rs.5/- is being dedcuted.

When contacted the customer care they said its activated by me by clicking on wap link. I dont understand how airtel can charge a customer without any confirmation. The amount is directly debited from the prepaid card.

I want aitel to look into the issue and let us know the exact reason of deduction and full refund of amount which has been deducted without any confirmation. Also i urge them to stop these spam services which charge airtel customers illegally.

Please look into and respond ASAP.

Prashanth Doba
[protected]

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