[Resolved] Airtel Prepaid — Airtel Service | |||
I have registered for Airtel Mobile TV. on around 14/04/2011. Since then daily 10Rs is getting deducted from my balance. I have contacted to Customer Care on 16/04/2011 (8 PM) and requested them to stop all my active services. (Request Reference No - CBDMT[protected]. As per communication with customer care he told me that my mobile TV service is stopped and at the point there is no any active service with my account. But still since then till date i have been daily charged 10 Rs, i have try to communicate with customer care on 121, but i am not allowing to do so, every time voice message come to start / stop services by pressing *121#. I have also contacted to the nearest Airtel office but they are telling me to contact customer care. I don't know how to get out of this, its really irritating for me also don't know from where should i will get help for this. Regards, [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
This is just pathetic service which I am getting now, this is really height of testing the customer patience’s. Today I had talk to Airtel appellate officer, he reverted my 70 Rs to my Airtel account mentioning now I will not need to get suffer with this, but again today 10 Rs get deducted from my account, What kind to joke is this you are doing with customer ?
First time after registering complaints they communicated (Ref No - CBDMT[protected]) mentioning that they have stopped all my active services but my amount deductions still continues, then next time they communicated (Ref No - CBDMT[protected]) and they reverted back my 34 Rs to my Airtel Account again by mentioning that they have stopped all my active services, and the same things repeat my balance still get deducted. I have no other options to communicate so I had communicated again this time to the Appellate Airtel Office (Ref No - CBDOV[protected] And CBDPA[protected]), this time they revrted my 70 Rs and again mentioend the same that they have stopped all my active services.
But the story doesn’t ends here I am still getting deducted my amount of Rs 10 as Airtel Mobile TV Subscription. This service is really just harrying me mentally. Please stop this now …
Request Reference Nos
1) CBDPA[protected] – On May 2, 2011
2) CBDOV[protected] - On May 2, 2011
3) CBDMT[protected] – On Mar 28, 2011
4) CBDMT[protected] – On Mar 16, 2011
Regards,
[protected]
First time after registering complaints they communicated (Ref No - CBDMT[protected]) mentioning that they have stopped all my active services but my amount deductions still continues, then next time they communicated (Ref No - CBDMT[protected]) and they reverted back my 34 Rs to my Airtel Account again by mentioning that they have stopped all my active services, and the same things repeat my balance still get deducted. I have no other options to communicate so I had communicated again this time to the Appellate Airtel Office (Ref No - CBDOV[protected] And CBDPA[protected]), this time they revrted my 70 Rs and again mentioend the same that they have stopped all my active services.
But the story doesn’t ends here I am still getting deducted my amount of Rs 10 as Airtel Mobile TV Subscription. This service is really just harrying me mentally. Please stop this now …
Request Reference Nos
1) CBDPA[protected] – On May 2, 2011
2) CBDOV[protected] - On May 2, 2011
3) CBDMT[protected] – On Mar 28, 2011
4) CBDMT[protected] – On Mar 16, 2011
Regards,
[protected]
It is not resolved yet, i am still getting deducted daily 10 Rs from my account.
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Airtel Prepaid — Mobile TV
Sub: Airtel Mobile TV,I have Airtel Prepaid connection.
On 12.04.2011, airtel charged me with rs. 40/- without my knowledge.
They sent SMS ...of mobile tv link .... & the cutting of Rs. 40/-
at the first stage this is not correct & not required by me.
when i try to contact the complaint number 198 many times.
but every time the call get disconnected ...
I want this money to credited to my prepaid number ..
[protected].