Airtel, Prepaid, Maharashtra — GPRS deduction per day without my consent
Ulhasnagar, Maharashtra, India
Airtel, Customer Care,
Mumbai, Maharashtra Circle,
Complaints and Resolutions.
Sir, I have called a customer executive over my mobile phone @ [protected], preppaid conection, Maharashtra circle, regarding my querry to find what are the options to use internet over the mobile, since I bought a new handset, Microsoft Q2+, what are the options. The executive askked that there are two different plans to start wich Rs.5/-, a day usage, and Rs.10/-, for 3 days usage on airtel gprs. If I wanted to know how to do it they said you can do it for the Rs.10/- can do it over the phone now itself. that they did.
But, I could not make any outgoing calls after this and I could not to use the internet either. I tried and comlaint but it did not worked for two days.
Untill I tried and kept trying the CC, Airtel to complaint and asked for help.
They said we would do it and you do not have to pay for the 2-3 days and we would do it ourside. After that when I tried it did show the google page. but it is not usable at all. I could not use anything like email either.
And to my shock I found that your sms stating that your Rs.3/- per day has been added for GPRS usage which I did not asked for. However, They have deducted for Rs.10/- for 3 days GPRS. Pls. "STOP" GPRS subscription that I asked for. pls. refund the money back at an earliest.
I have been trying to call Cust. Care, airtel but Its not working since two days long. Pls. help and resolve my issues and refund.
Pls. find my complaints below:
1. GPRS connection I did not asked for. pls. "STOP".
2. I dont know what Im getting for women sms and profiles pls. "STOP" I believe it is due to IM or something but pls. "STOP".
3. I am not getting network properly. its been very bad network/coverage at my new handset micromax Q2+.
I would wait for your call back @ [protected] and email, at an earliest and resolution.
(Dinesh R. Gangaramani).
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