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Airtel Prepaid — Useless Customer Care Executive Support

TO WHOMSOEVER IT MAY CONCERN

There must be a lot of complaints on this, but still I am wasting my time making a complaint hoping that atleast someone will read this about AIRTEL CUSTOMER CARE PEOPLE.
I am trying to write in short as I want to write so many things, but I don't have time and my fingers will start paining if I write everything.

I have prepaid number [protected]. Since 2-3 days my balance is continuously getting deducted and for that I made a call to [protected] to make a complaint against this problem. At first call I was told that because of GPRS use the balance is deducted, fine, but after this statement I wanted to get clarified more on this but before confirming that my query is over or not that telephone operator said "thank you for calling Airtel" and he disconnected the call as he was in TOO HURRY.

When I got angry by this, I made a 2nd call this time I selected '1' for Marathi Language, and the person picked up call started to speak in Hindi. I told I want to speak in Marathi, he said You speak in Hindi only.

WHY THE HELL I WAS TOLD TO PRESS '1' TO SELECT MARATHI LANGUAGE?

He said he will transfer to his senior to speak in Marathi, he kept me on hold for couple of minutes and the call was disconnected, boofffffffffffffff WHAT THE HELL WENT WRONG?

IS THIS REALLY AIRTEL? VERY VERY VERY VERY UPSET AND CAN'T FORGIVE MYSELF FOR MAKING CALL.
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Comments

AirTel — customer care is useless

The customer care centre of Airtel is absolutely waste of time. The staff itself is dumb. They cant understand the fact that if a customer is calling them he/she is doing so only because they expect some useful response and they are not calling for chatting with these silly people. It would be highly required that Airtel, as a responsible company, look into this matter and train the staff and equip them with information so that customers dont waste their time calling them and getting a non productive conversation.
I completely agree with the comments. It is a serious problem. This person who has raised this issue has done a great job for others. My sincere appeal is to please do something about this problem...............................Hatsoff to the person who has raised this isue
hello
my Hello tunes activated but aftre 10 day auto matically deactive
pls check the detail [protected] this is number
check detail
My question is like that when all things as per your terms condition are exactly fulfilled balance is more than Rs.20 always, every month 498/- for activated gprs , Then Why airtel never ever bother minimum responsibility even never sending a service provider settings too. If I write MO and send it 2567 – This service currently not available on your mobile . I’m using nokia 6600 but as a confusion several time I change my hand set for experiment if mine would be corrupt or temporary defective other probs , I formatted my cell . setting as like as a factory restore default . BUT ALL R EQUAL . And as per their sms response
“ we are………within 24 hours ……. “
Could you plz tell me How Many Hours make 24 hours.
And finally now your customer care officer admitted openly they barred my number whenever I made a call by one of my friend’s cell . and they just threaded me yes threaded this number ( my friends cell Which I use that time ) will be barred forever . they given the cause my behavior wasn’t well .
Am ill behavior man ? my nature was impolite by default ? I’m not capable Air tel ‘s connection ? By whom it will be certified? Your C-Care executive ! have I asked which colour they would like? which cosmetic they prefer to use ? If I lose my patience then what’s the cause behind it ? have I used any abusing terms?
I have recorded (by the help of my call recorder ware) their voice I can produce / publish if it’s necessary .
My cell number [protected].

Airtel — worthless customer care executives

I hav logged a complaint regarding unnecessary balance deduction on 14th of april, but no solution is being provided yet.However customer care executives & their supervisors tries to proves this dedution as a genuine one by giving worthless & totally illogical comments.Please suggest me where to complaint now.
I have rechanged with rs 149 gprs pack on 24th or march which is valid till one month.Till 13th of april nothing is being deducted from my mail account but Rs 200 deducted on 14th of april,however there is still approx 1500MB left on 14th. When i call 198 they suggest that Zero rental plan is not being activated on my No., however i m regularly using net through this no. since last 2 odd years.Is it poossible that zero rental plan not activated.Again when i call customer care supervisory staff told that ur 2GB data is finished & the 1500 u seing in ur account is not the balance but it is the dat that u hav already used. How illogical it is bcause if it is true then y i m not being charged on net surfing on 15th, 16th, 17th & so on.However that 1500mb is getting subsequently deducting not my main balance is deducting meaning there by that 1500mb still left in my account balance.
What kind of Customer Care it is , rather i would like to say they hav no knowlege or even any common sense

Regards

Neeraj Srivastava
[protected]

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    Customer satisfaction rating
    47%
    Complaints
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    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
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