Airtel — deduction of balance automatically without any notifications.

 
8 Reviews
Rourkela, Odisha, India
 nrajgaria73
It was about in may-june that i saw the deduction of balance from my mobile account .the sum was about 300-400 when i complained i came to know that there were around 7-8 services activated automatically.i asked them to refund the money but they refused and told me that they cant refund the whole sum but can return only for last 24 hours i accepted that time and asked them to stop all the active services and start full dnd (do not disturb) service in my no.as its not my cell its my father's i very rarely use it but yesterday i just saw that the services were again activated and the balance was getting redused without any notice to us.when i complained to the customer care of airtel they told that there is no active service and i was telling lie to them about the deduction and missbihaved with me.then just now i went to my brothers freind who is the distributor of airtel in rourkela .when he called the main office they again told that the services were activated automatically and money cannot be refunded.
now i want to know that is it the right thing which the company is doing to me.they are going on cutting the balance without any reasons and just saying afterward that money cannot be refunded.
Complaint comments  7 Comments     Updated: Share0Tweet0

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Comments

yes this is the right thing which nrajgaria73 said
the company is doing like this any we are also facing such problems.
kk, , , i'll surely send u my contact details.
problem is not solved..
i want to know that why the company activated services on my phone without my notifications instead of i activating fully dnd service on the no.???
and i also want to know that why company is not refunding my money because it was companies fault that they automatically activated services on my no. .who will pay back my 400-500 rupees .??????
i am thinking of switching my no. to vodafone because they don't charge money for their own mistakes...
i have to say one more thing that please teach the customer care executives about how to deal with customers who are really worried about their money.they don't listen to the customers problems at all their behaviour ...my godd!!!what to say .i am not able to express that you can realise that situation when you yourself will deal with those persons.totally careless and just put a badge of we care for you!!!
i want to tell company that first of all their is only one customer care centre in rourkela.which is in civil town ship.this place is about 3 kms away from the main city of rkl.we have to go there for our problems and after reaching there if the executives will behave like this them why will we use airtel.we will switch to vodafone which has atleast 5 centres at rourkela itself inspite of being a small company than airtel then will we not take those ?

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    Airtel - deduction of balance automatically without any notifications.