Airtel — deduction of balance automatically without any notifications.
Rourkela, Odisha, India
It was about in may-june that i saw the deduction of balance from my mobile account .the sum was about 300-400 when i complained i came to know that there were around 7-8 services activated automatically.i asked them to refund the money but they refused and told me that they cant refund the whole sum but can return only for last 24 hours i accepted that time and asked them to stop all the active services and start full dnd (do not disturb) service in my no.as its not my cell its my father's i very rarely use it but yesterday i just saw that the services were again activated and the balance was getting redused without any notice to us.when i complained to the customer care of airtel they told that there is no active service and i was telling lie to them about the deduction and missbihaved with me.then just now i went to my brothers freind who is the distributor of airtel in rourkela .when he called the main office they again told that the services were activated automatically and money cannot be refunded.
now i want to know that is it the right thing which the company is doing to me.they are going on cutting the balance without any reasons and just saying afterward that money cannot be refunded.
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