[Resolved]  Airtel — sim card deactivated

Dear Sir,

I have an Airtel no. [protected] which i have been using for more than a year as a post paid service after which i changed it to prepaid service and then I did not use my Sim card as I was abroad then. I tried inserting the Sim after i got back and found that it is not working.I tried contacting your customer service twice at your Anna Nagar Showroom but they said that they will check this matter out and reactivate my service but they have not done it till date. Could you please look into this matter ASAP as This has been my only mobile for the past three years. I am sure there is more than 800 Rs in it and Validity was till 2012. i request you to please handle this as a priority and please reactivate my Sim card.

Regards,
D. Samuel Arulkumar Srinivasan.

same problem with my mobile no [protected] also.
it has also balance of about 200 RS but no has been deactivated and
balance kept by Airtel.

Namaste Mr.Qadari,

This is to inform you that your concern listed on 22 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
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