[Resolved]  Airtel — SMS Charges

As you all know all the mobile service providers increase the sms charges or charge for sms eventhough your package has less charge or free sms package during thee holidays.

this has become a newsense the service providers start charging for sms on any holidays, sometimes without any prior information. Is there any rule like that or any perticular

guidelines are there. As for as customer rights are concerned if you are not able to send the sms when you need it what is the use of having free sms packages and anyway we

are paying for having those packages as a whole.

On important dates and holidays and festivals we want to wish for friends and families and by charging for sms's the service providers are deniying the customer rights. Is it not

the violation of rules or hurting the sentiments of the customers. Please do the needful in this regard as soon as possible.

am r.shanmugam from tiruppur... MY MOBILE NO. [protected] am using airtel past few months...still now am using... am recharge booster pack 225rs. for 90days valitity my vality period is up to APRIL 25TH...(airtel to airtel 10paise with 18000sms free)....

Now i could not use my free sms. bcs the rules of trai per day free sms only 100. after sending sms chargeble... if this condition is applicatble 90days X 100sms only am using 9000sms only... remaining 9000sms how to use... per sms 1rs..so that way i pay 9000rs. for remaining sms...)

I want using my free sms without charge for upto my validity period up to APRIL 25TH 2011.. after 25th i choose my plan and tarrif and much more...to my chose...

am sending my request to customer care, nodel officer, aplleted officers... but there is no response.....

my AIRTEL no. [protected]. i was having daily 150 SMS free. but from 29 august 2011 i am being charged for the first 2 sms for rs .50 each. is my pln changed? if so why it has not been informed? and i would like to port to other operator . pls giv me the details of procedure.

Dear Sir,

I have logded a complaint in Airtel consumer service regarding excess charges of SMS against my postpaid airtel number [protected]. I have already complaint in airtel mobile. But till date no action is takan and I can any favourable response from Air tel.

I have another airtel prepaid number [protected] from the last ten year. Till date I am submit two to three time my document but today I receive a sms for submit of document.

I can't understand why airtel asking many times for proof of document.

Please do something for me or I discontinue these number or stop airtel service.

Regards,

Sunita Singh

[protected]