[Resolved] Airtel — COMPLAINT RELATED TO MY CURRENT UNBILLED AMOUNT | |||
I am facing the problem regarding my current Airtel unbilled amount. My credit limit was Rs. 5000/-. I was on international roaming on 27th July 2011. Since last two weeks, I am receiving calls and messages from customer care that my current unbilled amount is approx 23297. If my credit limit was 5000 then why all my services were stopped. Last year it happened when I was on international roaming; also, i have examples where services got stopped for those users whose credit limit were got exceeded. On 30/07/11 : I received a message that "Your approximate unbilled usage as on 30 Jul 11 is Rs.8734." After the first notification also it was not stopped. I emailed [protected]@in.airtel.com and informed the team that as per airtel policy when your credit limit exceeded why services were not stopped and informed them that I need a call from senior official. They didn't responded back. Instead of this they started calling me to pay. Please look into this. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
I am unsatisfied with Airtel Customer Service and the mails I am discontinuing my services from Airtel and transferring this number to Vodafone. I am putting this number under transfer now.
Please find below emails I sent and received :
To: [protected]@in.airtel.com
Subject: Re: COMPLIANT RELATED TO MY CURRENT BILL AMOUNT [|BAL|Qrc[protected]|]
Team,
If I can received a message from 121 number stating that my bill has increased to 8343 then how you can say this statement " We regret to inform you that the usage notification from overseas telecom operators will have a time lag. Therefore, we might not be able to notify you on your unbilled usage and credit limit, if exceeded."
You are giving a wrong statement to customers there is no time lag. You notified me and I have details. Please provide me a correct statement. I just need an answer why services were not disconnected when it exceeded my credit limit. As per Airtel Policy services get disconnected it happened last year on my companies other number when I was on international roaming this time why it didnt happened. I just need a correct written answer. I have all evidences regarding my previous emails when services were disconnected.
Regards,
Karan Gulati
On Mon, Aug 29, 2011 at 8:58 AM, <[protected]@in.airtel.com> wrote:
Dear Karan Gulati,
Ref: Email dated 29/08/2011, expressing concern regarding International Roaming charges for your airtel mobile number [protected].
Thank you for your mail to airtel and the opportunity to assist you.
We regret to inform you that the usage notification from overseas telecom operators will have a time lag. Therefore, we might not be able to notify you on your unbilled usage and credit limit, if exceeded.
This is to inform you that the calls and GPRS users, incoming and outgoing mails while on International Roaming (IR) are chargeable as per the visiting operator. GPRS charges will apply according to the visiting operator irrespective of mails sent/ received. Data usage/ GPRS while on IR is chargeable as per the visiting operator. The roaming rates may vary depending upon the operator you visit in International locations. Hence, we request you to please refer our website www.airtel.in for operator wise tariff charges.
The charges are exclusive of surcharge, currently at 15% of the total usage.
We regret to inform you that we are unable to reverse the charges towards International Roaming usage charges as the charges are valid as per the visiting operator. Hence, we request you to kindly clear the bill amount of Rs. 26381.55/- in the invoice dated 27/08/2011 as the due date is on 14/09/2011 to avoid late fee and enjoy uninterrupted service.
We hope that we have been able to assist you suitably.
Please do write in for any further assistance.
Yours Sincerely,
Rekha R
Customer Care
To: [protected]@in.airtel.com
Cc:
Sent: 29/08/2011 04:27:56 PM
Subject: Re: COMPLIANT RELATED TO MY CURRENT BILL AMOUNT [|BAL|Qrc[protected]|]
Team,
As your are refering to old emails then I would like to refer to an email I
have sent to consumer compliant office with all your emails and phone
conversation.My concern has still not been addressed by your company. If you
check all my emails my company and my concern was related to why services were
not stopped when it crossed my limit that was 5000/-. And till now why response
email/call has not come from your senior official regarding the same. Within 24
hours I need an answer to my question. And I received email stating that once
bill is generated you will get call.
Regards,
Karan Gulati
On Mon, Aug 29, 2011 at 4:02 PM, <[protected]@in.airtel.com> wrote:
Dear Karan Gulati,
Ref: Email dated 29/08/2011, expressing concern regarding International Roaming
charges for your airtel mobile number
Thank you for your mail to airtel and the opportunity to assist you.
We regret the inconvenience caused to you in this regard.
This is to inform you that the calls and GPRS users, incoming and outgoing
mails while on International Roaming (IR) are chargeable as per the visiting
operator. GPRS charges will apply according to the visiting operator
irrespective of mails sent/ received. Data usage/GPRS while on IR is chargeable
as per the visiting operator. The roaming rates may vary depending upon the
operator you visit in International locations. Hence, we request you to please
refer our website www.airtel.in for operator wise tariff charges.
The charges are exclusive of surcharge, currently at 15% of the total usage.
We regret to inform you that we are unable to reverse the charges towards
International Roaming usage charges as the charges are valid as per the
visiting operator. Hence, we request you to kindly clear the bill amount of Rs.
26381.55/- in the invoice dated 27/08/2011 as the due date is on 14/09/2011 to
avoid late fee and enjoy uninterrupted service.
We hope that we have been able to assist you suitably.
Please do write in for any further assistance.
Yours Sincerely,
Palaji Sirisha
Customer Care
Bharti airtel Limited
Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=4D4F49B6CF31
53B9DB2765ABD7394246B9DC3C46A126B1D2345CBAC0C9CACACF365CA9D2395CBBDD375FA9&r...⇄
=Qrc[protected]
To: [protected]@in.airtel.com
Cc:
Sent: 29/08/2011 02:00:09 PM
Subject: RE: COMPLIANT RELATED TO MY CURRENT BILL AMOUNT
[|BAL|Qrc[protected]|]
I have informed that not to clear it and I will get a call from your company
senior. I am still waiting.
Regards
Karan Gulati
Please find below emails I sent and received :
To: [protected]@in.airtel.com
Subject: Re: COMPLIANT RELATED TO MY CURRENT BILL AMOUNT [|BAL|Qrc[protected]|]
Team,
If I can received a message from 121 number stating that my bill has increased to 8343 then how you can say this statement " We regret to inform you that the usage notification from overseas telecom operators will have a time lag. Therefore, we might not be able to notify you on your unbilled usage and credit limit, if exceeded."
You are giving a wrong statement to customers there is no time lag. You notified me and I have details. Please provide me a correct statement. I just need an answer why services were not disconnected when it exceeded my credit limit. As per Airtel Policy services get disconnected it happened last year on my companies other number when I was on international roaming this time why it didnt happened. I just need a correct written answer. I have all evidences regarding my previous emails when services were disconnected.
Regards,
Karan Gulati
On Mon, Aug 29, 2011 at 8:58 AM, <[protected]@in.airtel.com> wrote:
Dear Karan Gulati,
Ref: Email dated 29/08/2011, expressing concern regarding International Roaming charges for your airtel mobile number [protected].
Thank you for your mail to airtel and the opportunity to assist you.
We regret to inform you that the usage notification from overseas telecom operators will have a time lag. Therefore, we might not be able to notify you on your unbilled usage and credit limit, if exceeded.
This is to inform you that the calls and GPRS users, incoming and outgoing mails while on International Roaming (IR) are chargeable as per the visiting operator. GPRS charges will apply according to the visiting operator irrespective of mails sent/ received. Data usage/ GPRS while on IR is chargeable as per the visiting operator. The roaming rates may vary depending upon the operator you visit in International locations. Hence, we request you to please refer our website www.airtel.in for operator wise tariff charges.
The charges are exclusive of surcharge, currently at 15% of the total usage.
We regret to inform you that we are unable to reverse the charges towards International Roaming usage charges as the charges are valid as per the visiting operator. Hence, we request you to kindly clear the bill amount of Rs. 26381.55/- in the invoice dated 27/08/2011 as the due date is on 14/09/2011 to avoid late fee and enjoy uninterrupted service.
We hope that we have been able to assist you suitably.
Please do write in for any further assistance.
Yours Sincerely,
Rekha R
Customer Care
To: [protected]@in.airtel.com
Cc:
Sent: 29/08/2011 04:27:56 PM
Subject: Re: COMPLIANT RELATED TO MY CURRENT BILL AMOUNT [|BAL|Qrc[protected]|]
Team,
As your are refering to old emails then I would like to refer to an email I
have sent to consumer compliant office with all your emails and phone
conversation.My concern has still not been addressed by your company. If you
check all my emails my company and my concern was related to why services were
not stopped when it crossed my limit that was 5000/-. And till now why response
email/call has not come from your senior official regarding the same. Within 24
hours I need an answer to my question. And I received email stating that once
bill is generated you will get call.
Regards,
Karan Gulati
On Mon, Aug 29, 2011 at 4:02 PM, <[protected]@in.airtel.com> wrote:
Dear Karan Gulati,
Ref: Email dated 29/08/2011, expressing concern regarding International Roaming
charges for your airtel mobile number
Thank you for your mail to airtel and the opportunity to assist you.
We regret the inconvenience caused to you in this regard.
This is to inform you that the calls and GPRS users, incoming and outgoing
mails while on International Roaming (IR) are chargeable as per the visiting
operator. GPRS charges will apply according to the visiting operator
irrespective of mails sent/ received. Data usage/GPRS while on IR is chargeable
as per the visiting operator. The roaming rates may vary depending upon the
operator you visit in International locations. Hence, we request you to please
refer our website www.airtel.in for operator wise tariff charges.
The charges are exclusive of surcharge, currently at 15% of the total usage.
We regret to inform you that we are unable to reverse the charges towards
International Roaming usage charges as the charges are valid as per the
visiting operator. Hence, we request you to kindly clear the bill amount of Rs.
26381.55/- in the invoice dated 27/08/2011 as the due date is on 14/09/2011 to
avoid late fee and enjoy uninterrupted service.
We hope that we have been able to assist you suitably.
Please do write in for any further assistance.
Yours Sincerely,
Palaji Sirisha
Customer Care
Bharti airtel Limited
Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=4D4F49B6CF31
53B9DB2765ABD7394246B9DC3C46A126B1D2345CBAC0C9CACACF365CA9D2395CBBDD375FA9&r...⇄
=Qrc[protected]
To: [protected]@in.airtel.com
Cc:
Sent: 29/08/2011 02:00:09 PM
Subject: RE: COMPLIANT RELATED TO MY CURRENT BILL AMOUNT
[|BAL|Qrc[protected]|]
I have informed that not to clear it and I will get a call from your company
senior. I am still waiting.
Regards
Karan Gulati
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54497
Pending
0
Resolved
21957
View all 54497 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
Bharti Airtel — shifting others unbilled into my account
I sachin sharma using Airtel company's mobile connection was asked to pay an amount of Rs 3177 as that was not cleared by my brother who has been using airtel's connection. As my brother's number is not my add on connection, nor do i have anything to do with his number or other payments made my him, then his outstanding cannot be transferred into my account.By forwarding his outstanding into my account they have stopped my connection due to which i have incurred a loss of 12000 in my business on 29th july and have been suffering a lot because i use to deal in equity and have not been receiving alters and other valuable information on the number.
I am into a job where jobs are done on a STAT basis and if the turn around time is not met then the company losses a percentage in its payment thus deductions are made to me.
kindly see into this