[Resolved] Airtel — COMPLAINT RELATED TO MY CURRENT BILL AMOUNT | |||
I am facing the problem regarding my current Airtel billed amount. My credit limit was Rs. 5000/-. I was on international roaming on 27th July 2011. I emailed [protected]@in.airtel.com and informed the team that as per airtel policy when your credit limit exceeded why services were not stopped and informed them that I need a call from senior official. They didn't responded back. Instead of this they started calling me to pay. So I decided my services to be stopped from Airtel and getting this number changed to Vodafone or getting new number. My Number is [protected]. Please find below email conversation between [protected]@in.airtel.com and [protected]@in.airtel.com but no response. Airtel Presence team never repond back to customers. 121 customer care respond back with scripted answers which has no sense. [protected][protected][protected][protected][protected][protected][protected][pr...⇄ Dear Customer, This is to inform you that your concern listed on 14 Aug. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at [protected]@in.airtel.com with your contact details (address and landline or mobile phone number). We assure you that we are committed to resolving the issue to your satisfaction. Regards Rakesh Ranga Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - http://bit.ly/fKcSxc Facebook - http://on.fb.me/cECyvS Aug 20, 2011 by airtelpresence Dear Customer ( gulaka), We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at [protected]@in.airtel.com and we will be happy to be of assistance. Regards Rakesh Ranga Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - http://bit.ly/fKcSxc Facebook - http://on.fb.me/cECyvS Aug 29, 2011 by gulaka I am unsatisfied with Airtel Customer Service and the mails I am discontinuing my services from Airtel and transferring this number to Vodafone. I am putting this number under transfer now. Please find below emails I sent and received : To: [protected]@in.airtel.com Subject: Re: COMPLIANT RELATED TO MY CURRENT BILL AMOUNT [|BAL|Qrc[protected]|] Team, If I can received a message from 121 number stating that my bill has increased to 8343 then how you can say this statement " We regret to inform you that the usage notification from overseas telecom operators will have a time lag. Therefore, we might not be able to notify you on your unbilled usage and credit limit, if exceeded." You are giving a wrong statement to customers there is no time lag. You notified me and I have details. Please provide me a correct statement. I just need an answer why services were not disconnected when it exceeded my credit limit. As per Airtel Policy services get disconnected it happened last year on my companies other number when I was on international roaming this time why it didnt happened. I just need a correct written answer. I have all evidences regarding my previous emails when services were disconnected. Regards, Karan Gulati On Mon, Aug 29, 2011 at 8:58 AM, <[protected]@in.airtel.com> wrote: Dear Karan Gulati, Ref: Email dated 29/08/2011, expressing concern regarding International Roaming charges for your airtel mobile number [protected]. Thank you for your mail to airtel and the opportunity to assist you. We regret to inform you that the usage notification from overseas telecom operators will have a time lag. Therefore, we might not be able to notify you on your unbilled usage and credit limit, if exceeded. This is to inform you that the calls and GPRS users, incoming and outgoing mails while on International Roaming (IR) are chargeable as per the visiting operator. GPRS charges will apply according to the visiting operator irrespective of mails sent/ received. Data usage/ GPRS while on IR is chargeable as per the visiting operator. The roaming rates may vary depending upon the operator you visit in International locations. Hence, we request you to please refer our website www.airtel.in for operator wise tariff charges. The charges are exclusive of surcharge, currently at 15% of the total usage. We regret to inform you that we are unable to reverse the charges towards International Roaming usage charges as the charges are valid as per the visiting operator. Hence, we request you to kindly clear the bill amount of Rs. 26381.55/- in the invoice dated 27/08/2011 as the due date is on 14/09/2011 to avoid late fee and enjoy uninterrupted service. We hope that we have been able to assist you suitably. Please do write in for any further assistance. Yours Sincerely, Rekha R Customer Care To: [protected]@in.airtel.com Cc: Sent: 29/08/2011 04:27:56 PM Subject: Re: COMPLIANT RELATED TO MY CURRENT BILL AMOUNT [|BAL|Qrc[protected]|] Team, As your are refering to old emails then I would like to refer to an email I have sent to consumer compliant office with all your emails and phone conversation.My concern has still not been addressed by your company. If you check all my emails my company and my concern was related to why services were not stopped when it crossed my limit that was 5000/-. And till now why response email/call has not come from your senior official regarding the same. Within 24 hours I need an answer to my question. And I received email stating that once bill is generated you will get call. Regards, Karan Gulati On Mon, Aug 29, 2011 at 4:02 PM, <[protected]@in.airtel.com> wrote: Dear Karan Gulati, Ref: Email dated 29/08/2011, expressing concern regarding International Roaming charges for your airtel mobile number Thank you for your mail to airtel and the opportunity to assist you. We regret the inconvenience caused to you in this regard. This is to inform you that the calls and GPRS users, incoming and outgoing mails while on International Roaming (IR) are chargeable as per the visiting operator. GPRS charges will apply according to the visiting operator irrespective of mails sent/ received. Data usage/GPRS while on IR is chargeable as per the visiting operator. The roaming rates may vary depending upon the operator you visit in International locations. Hence, we request you to please refer our website www.airtel.in for operator wise tariff charges. The charges are exclusive of surcharge, currently at 15% of the total usage. We regret to inform you that we are unable to reverse the charges towards International Roaming usage charges as the charges are valid as per the visiting operator. Hence, we request you to kindly clear the bill amount of Rs. 26381.55/- in the invoice dated 27/08/2011 as the due date is on 14/09/2011 to avoid late fee and enjoy uninterrupted service. We hope that we have been able to assist you suitably. Please do write in for any further assistance. Yours Sincerely, Palaji Sirisha Customer Care Bharti airtel Limited Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction Click here to provide feedback https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=4D4F49B6CF31 53B9DB2765ABD7394246B9DC3C46A126B1D2345CBAC0C9CACACF365CA9D2395CBBDD375FA9&r...⇄ =Qrc[protected] To: [protected]@in.airtel.com Cc: Sent: 29/08/2011 02:00:09 PM Subject: RE: COMPLIANT RELATED TO MY CURRENT BILL AMOUNT [|BAL|Qrc[protected]|] I have informed that not to clear it and I will get a call from your company senior. I am still waiting. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
Airtel Prepaid Service — receipt of unwanted chargeable message
After several complaints and request to airtel we still recieves unwanted message on my prepaid no.[protected] for example celeb gossip from no.555630. Daily we recieve one message and they deduct one Rs. against the same. we feel this is a sofisticated robbery. I hope you will stop this otherwise we have an option to go for to for New service portability.I have never faced any problem with postpaid service which i am using since 2000.
Await for your positive reply.
Regards,
An irritate airtel customer
[protected]
Noone responded till now...Pathetic service
Dear Mr. Rakesh,
Don't lie you haven't heard from me. This is an electronic world. I have messages and email from you people. I have emailed you lot of time and you reply with same old template. I have forwarded this complaint to your company Noddle officer and TRAI as you are unable to resolve it. Check your mailbox I have emailed you many times, I am waiting for reply from your company end and specially for your payment partners to take payment now. I am not making any payments. Thank you for a pathetic service.
Don't lie you haven't heard from me. This is an electronic world. I have messages and email from you people. I have emailed you lot of time and you reply with same old template. I have forwarded this complaint to your company Noddle officer and TRAI as you are unable to resolve it. Check your mailbox I have emailed you many times, I am waiting for reply from your company end and specially for your payment partners to take payment now. I am not making any payments. Thank you for a pathetic service.
From: Karan Gulati [mailto:karan.[protected]@gmail.com]
Sent: Monday, September 12, 2011 6:16 PM
To: 'nodalofficer.[protected]@in.airtel.com'
Cc: '[protected]@in.airtel.com'; '[protected]@in.airtel.com'
Subject: Complaint related to current billed amount and low network signal -Qrc[protected]
Importance: High
Dear Mr. Vikrant,
I have requested to know why my mobile services were not disconnected when it exceeded my credit limit of Rs. 5000/-, as it happened with me last year on different number in International roaming. I have given request to customer care to know this through emails and called them 10 times, they say you will receive call from senior official within 2 hours but till now that two hours didn’t came. This issue is going since 1st week of August when my bill was not even generated, now it has been more than a month I haven’t received any written answer from your company end.
There is another issue that is related to very low Network Signals in Anand Niketan colony (110021) it has also been reported several times but we haven’t received any response from your team. Technician come and check signal in all houses then they say we will increase the frequency which they don’t do and close the cases.
I would really appreciate if you could look into this and the emails below.
Regards
Karan Gulati
________________________________________
From: Karan Gulati [mailto:karan.[protected]@gmail.com]
Sent: Monday, August 29, 2011 6:43 PM
To: '[protected]@in.airtel.com'
Subject: FW: COMPLIANT RELATED TO MY CURRENT BILL AMOUNT [|BAL|Qrc[protected]|]
Importance: High
Rakesh,
Could you please provide me the status?
Regards
Karan Gulati
From: Karan Gulati [mailto:karan.[protected]@gmail.com]
Sent: Sunday, August 28, 2011 11:34 AM
To: '[protected]@in.airtel.com'
Subject: COMPLIANT RELATED TO MY CURRENT BILL AMOUNT
Importance: High
Team,
My bill has been generated now and could you please tell your senior official to contact me ASAP. If my phone services get stopped now then it would be worst for your company as I have already lodged the compliant. Also, if my services were not stopped when my limit got increased how it will get stopped now.
Please provide me an answer and inform your senior official to call me asap.
Regards
Karan Gulati
From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Wednesday, August 24, 2011 1:54 AM
To: karan.[protected]@gmail.com
Subject: Regarding Your Airtel Mobile Number # [protected]
Importance: High
Dear Customer,
Thank you for writing to Airtel.
This is with reference to your e-mail dated 17th August 2011, regarding the unbilled amount reflecting towards your Airtel account (phone) number [protected].
As per your telephonic discussion with the undersigned, we would like to inform you that the unbilled amount does not include any discounts, roaming usage and rental charges against any of the account’s active services / value added services.
We may only be able to assist you regarding your aforesaid concern subsequent to the generation of the account’s billing statement for the month of August 2011, which as per our records would be getting generated on 26th August 2011.
You may send us an e-mail directly at [protected]@in.airtel.com towards the concern highlighted.
We assure you the best of our services.
Regards
Narinder Kaur
Sent: Monday, September 12, 2011 6:16 PM
To: 'nodalofficer.[protected]@in.airtel.com'
Cc: '[protected]@in.airtel.com'; '[protected]@in.airtel.com'
Subject: Complaint related to current billed amount and low network signal -Qrc[protected]
Importance: High
Dear Mr. Vikrant,
I have requested to know why my mobile services were not disconnected when it exceeded my credit limit of Rs. 5000/-, as it happened with me last year on different number in International roaming. I have given request to customer care to know this through emails and called them 10 times, they say you will receive call from senior official within 2 hours but till now that two hours didn’t came. This issue is going since 1st week of August when my bill was not even generated, now it has been more than a month I haven’t received any written answer from your company end.
There is another issue that is related to very low Network Signals in Anand Niketan colony (110021) it has also been reported several times but we haven’t received any response from your team. Technician come and check signal in all houses then they say we will increase the frequency which they don’t do and close the cases.
I would really appreciate if you could look into this and the emails below.
Regards
Karan Gulati
________________________________________
From: Karan Gulati [mailto:karan.[protected]@gmail.com]
Sent: Monday, August 29, 2011 6:43 PM
To: '[protected]@in.airtel.com'
Subject: FW: COMPLIANT RELATED TO MY CURRENT BILL AMOUNT [|BAL|Qrc[protected]|]
Importance: High
Rakesh,
Could you please provide me the status?
Regards
Karan Gulati
From: Karan Gulati [mailto:karan.[protected]@gmail.com]
Sent: Sunday, August 28, 2011 11:34 AM
To: '[protected]@in.airtel.com'
Subject: COMPLIANT RELATED TO MY CURRENT BILL AMOUNT
Importance: High
Team,
My bill has been generated now and could you please tell your senior official to contact me ASAP. If my phone services get stopped now then it would be worst for your company as I have already lodged the compliant. Also, if my services were not stopped when my limit got increased how it will get stopped now.
Please provide me an answer and inform your senior official to call me asap.
Regards
Karan Gulati
From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Wednesday, August 24, 2011 1:54 AM
To: karan.[protected]@gmail.com
Subject: Regarding Your Airtel Mobile Number # [protected]
Importance: High
Dear Customer,
Thank you for writing to Airtel.
This is with reference to your e-mail dated 17th August 2011, regarding the unbilled amount reflecting towards your Airtel account (phone) number [protected].
As per your telephonic discussion with the undersigned, we would like to inform you that the unbilled amount does not include any discounts, roaming usage and rental charges against any of the account’s active services / value added services.
We may only be able to assist you regarding your aforesaid concern subsequent to the generation of the account’s billing statement for the month of August 2011, which as per our records would be getting generated on 26th August 2011.
You may send us an e-mail directly at [protected]@in.airtel.com towards the concern highlighted.
We assure you the best of our services.
Regards
Narinder Kaur
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54492
Pending
0
Resolved
21957
View all 54492 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
Bharti Airtel — Inflated billing in international roaming
I am using postpaid connection of Bharti Airtel since last 6 years in Gujarat. I also use mobile office while in national roaming to surf the emails. Recently in May 2009 i was on international roaming and as usual i surfed the internet to check my emails. After disconnecting i checked my data transfer and in the entire trip the same was about 2Mb. I was shocked that during my stay abroad the mobile went dead and on enquiring i learned that my mobile outstanding is nearly Rs. 34000. After returning to India i enquired the customer care whcih gave a standard streotype message that do interim payment to avail the services of incoming and outgoing. I approched the nodal officer but the reply was the same. I waited for the bill generation and was astonished to see that i was charged 52Mb of data. The bill showed 1Mb of data transfer every 30 to 50 seconds. I asked airtel personal in customer care that if one is surfing the internet on a standard mobile which do not have any blackberry services then how can he surf data at such high speeds. A standard webpage of all linex based email servers if of not more thna 5 to 10kB. My calls are still barrred, the nodal officer is not responding. I feel that there is some cheating in the volume of data being charged. Incedently in India when i use the same service Airtel charges me 20 to 100kB for the same surfing and in international its in Mb. Can any one advice what action should be taken.