[Resolved]  Airtel — Unsatisfied with current bill - Disconnect this number

From: Karan Gulati [mailto:karan.[protected]@gmail.com]
Sent: Monday, September 12, 2011 6:16 PM
To: 'nodalofficer.[protected]@in.airtel.com'
Cc: '[protected]@in.airtel.com'; '[protected]@in.airtel.com'
Subject: Complaint related to current billed amount and low network signal -Qrc[protected]
Importance: High

Dear Mr. Vikrant,

I have requested to know why my mobile services were not disconnected when it exceeded my credit limit of Rs. 5000/-, as it happened with me last year on different number in International roaming. I have given request to customer care to know this through emails and called them 10 times, they say you will receive call from senior official within 2 hours but till now that two hours didn’t came. This issue is going since 1st week of August when my bill was not even generated, now it has been more than a month I haven’t received any written answer from your company end.

There is another issue that is related to very low Network Signals in Anand Niketan colony (110021) it has also been reported several times but we haven’t received any response from your team. Technician come and check signal in all houses then they say we will increase the frequency which they don’t do and close the cases.

I would really appreciate if you could look into this and the emails below.

Regards
Karan Gulati
________________________________________
From: Karan Gulati [mailto:karan.[protected]@gmail.com]
Sent: Monday, August 29, 2011 6:43 PM
To: '[protected]@in.airtel.com'
Subject: FW: COMPLIANT RELATED TO MY CURRENT BILL AMOUNT [|BAL|Qrc[protected]|]
Importance: High

Rakesh,

Could you please provide me the status?

Regards
Karan Gulati


From: Karan Gulati [mailto:karan.[protected]@gmail.com]
Sent: Sunday, August 28, 2011 11:34 AM
To: '[protected]@in.airtel.com'
Subject: COMPLIANT RELATED TO MY CURRENT BILL AMOUNT
Importance: High

Team,

My bill has been generated now and could you please tell your senior official to contact me ASAP. If my phone services get stopped now then it would be worst for your company as I have already lodged the compliant. Also, if my services were not stopped when my limit got increased how it will get stopped now.

Please provide me an answer and inform your senior official to call me asap.
Regards
Karan Gulati
From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Wednesday, August 24, 2011 1:54 AM
To: karan.[protected]@gmail.com
Subject: Regarding Your Airtel Mobile Number # [protected]
Importance: High



Dear Customer,



Thank you for writing to Airtel.



This is with reference to your e-mail dated 17th August 2011, regarding the unbilled amount reflecting towards your Airtel account (phone) number [protected].



As per your telephonic discussion with the undersigned, we would like to inform you that the unbilled amount does not include any discounts, roaming usage and rental charges against any of the account’s active services / value added services.



We may only be able to assist you regarding your aforesaid concern subsequent to the generation of the account’s billing statement for the month of August 2011, which as per our records would be getting generated on 26th August 2011.



You may send us an e-mail directly at [protected]@in.airtel.com towards the concern highlighted.



We assure you the best of our services.



Regards

Narinder Kaur

I have provided my alternate number to your team to discuss the same.

My query is still not resolved please check your database properly I received call from your team stating that it will get resolved 23rd Sep 2011..I am still waiting for the letter regarding why my connection was not disconnected when it exceeded my credit limit. If I don't received in within a week I am going through RTI for that