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[Resolved]  Airtel Tamilnadu / Prepaid — excessive charging

Airtel in Tamilnadu charges for the usage of 58 seconds as 2 minutes. Only upto 57 seconds Airtel charges for 1 minute. If the customer makes a call and speaks for 1minute and 58 seconds he is charged for 3 minutes. I made several complaints to the customer service of the AirTel, but no action has been taken to rectify the defect in evaluating the charges. This kind of charging is adopted for all calls including ISD & STD. I don't know why Airtel considers usage upto 57 seconds alone is chargeable for a minute & usage of 58 seconds is chargeable for 2 minutes. Should the customers be penalised for patronising Airtel & expecting fair billing from them for their usages?
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  147 CommentsShareTweet

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I am having prepaid card which is purchased in tamil nadu.For last 2 months i am in bangalore.I usally recharge my card for Rs.50 and Rs.121.Two days before i went to one airtel dealer for recharge my mobile.I asked him for Rs.50 Recharge(Easy Charge)
He told me that he will do Rs.60 Recharge.I agreed for Rs.60.But after recharge i found that Rs.0.56 paisa is charged.I shocked, i asked the dealer.He asked me to contact airtel.So i contact 121 (Customer Care) they told me to contact tamil nadu customer care ie [protected].I called TN Customer Care, i asked to check the recharge problem.They told me that there is no Rs.60 TT in tamil nadu.But another scheme is there, which is also Rs.60 but not for TT it is for free sms for next 30 days.

So airtel recharge is confusing, ie they having Rs.60 TT in Karnataka, Rs.60 for Booster back (22000 free sms for 30 days).
my number is tamil nadu based, so it taken as Booster charge.
So i lost 60 Rupees.Customer care executive just told me 'SORRY'
my number is [protected] i want the summary call details for the monthof may 2008 my address 3/257 gundoda chetty street, near marryamman koil, back side anand theatre, pidamanerei, dharmapuri.
you can charge me . I want the following details 1.dialed calles.2.missed calls.3.received calls.
i dont have email its my husband mail id . You can send the details through the above said mail with in a week.
Hello Tamilnadu Airtel team,
I really unhappy with your service, from the past 5 years am Sincere Airtel customer at Karnataka, since last 8 months am staying in tamilnadu (official work), i had took Airtel Sim card, which is damaged now at inside the sim, After insert the sim also am receiving the error of “INSERT SIM” when i gone to Airtel Show room they have charged 150.00 rupees, from past 5 years i lost and i got duplicate sim thrice in Karnataka and I was not paid a single paisa.
Karnataka number : [protected] check the details i[censored] want.
Tamilnadu number : [protected]

give a proper justification to customer, if continue such Airtel will goes down in near day no doubt.

Krish
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I want to releve from daily one rupee rental scheme what can i do
please connect customer care service this my number [protected] please call me urgent
I brought a Six year validity Airtel Prepaid card ([protected] - tamilnadu) a couple of months before and left it unused.When i tryed to use it a day before it says Registration failed.When i enquery Airtel office they told me SIM cant be activated again.I need to get this number back and activated my SIM.
I have bought Airtel- lifetime prepaid connection in tamilnadu one month before. it's working properly without any complaints.
now i am in bangalore for my official work. when I make outgoing calls, it says " outgoing facilities not available on this number([protected]). for assistance please call [protected]."

I am very much tired to call that number, because there is no response.

kindly, solve my problem immediately, otherwise take the sim and return back my money.
My pre paid sim is tamil nadu one. But now I am in Pune (Maharastra). I don't got even a single sms regarding to special recharge. Now I AM IN grass period If you give some special offer means I recharge the or otherwise I destroy that sim.
plese the airtel one year ratings
hi i have been using airtel since the day 1 when it has been launched in tamilnadu. I liked it very much, infact i can say that am an airtel evangalist. I got a job in bangalore and i came here past six months ago. Here in karnataka, the scenario is totally opposite. Its worster than worst. Airtel-Karnataka is cheating like anything. Here the customer care executives are thinking in mind that they are doing some favour for us, when we asked some requests. One day i activated mobile office pack of rs 20/-(for unlimited interenet for 24 hrs), then i got the message that the mobile office has been activated and they deducted rs 20/- from my balance. After one hour from the activation, i went to some wap sites and downloaded few softwares for my w910i. After sometime, i couldnt able to access any of the website, when i checked my balance, it was dried. only <50Paise was there. I called to customer care executive and told the entire scenario, after hearing the entire scenario, he told that it is not possible to check anything as of now, call me after 24 hrs, so that he can tell anything, my situation was very bad, am in office, i need to go 2 kms away to recharge, without balance, i couldnt able to call anyone there is some emergency, and he told that, it will not happen again sir. Without balance i cant able to browse also. I walked (2+2) 4 Kms up & down and recharged, again the same story, balance got deducted from my main balance. This time i called customer care, he asked me the entire story (first of all crossing all the barriers by clicking 1, 2, 8, 9... to reach the customer care executive itself a big pain) luckily i reached one guy, i told him the entire story as he requested, then finally, he said, "sorry sir, cant able to view anything now, pls call tomorrow". i got fedup and told him, "i need to speak to your higher authority now, pls hand over the call to him", Then they literally make me to wait for hardly 20 Mins, then some useless (dont have words to express) guy came telling that he is HEAD. He told me, continue browsing and if still the balance is going from your main balance, call and speak with me, i will revert back all the money which you have spent on. Myself (the great foool) done as he said, and next day i called to customer care mentioning the name of the head, i need to speak with him, they told he is not here, then i called more than 3-4 times on the same day. finally they asked me to wait for 20 mins, saying that he is in another call, . finally different guy came stating that he is also one of the head, and tell me what he can do for me, i told the entire story again to him, then i told, i need to speak with him. No - I didnt got a chance to speak with him, and the complaint was not registered in their portal. Dont go for Airtel in Karnataka.
Hello Sir/Mam,
Iam nishad from Chennai I bought the new sim card last month.I want to know the whether it is chennai number are Tamilnadu number 90038.Is there any problem in this number are any difference.Please clarify the details immediately.I contact customer they told that it is tn number.Again i call cust care number told that is chennai number.
hi
my name is yamuna chacko, i am having a prepaid tamil nadu airtel. my no is [protected]. i would like to get the call list to my email id. dialled, missed & answered calls. i am ready to pay for the call list. plz send as fast as you can
regards
yamuna
AIRTEL WAS A GOOD SERVICE PROVIDER...NOW THEY HAVE BECOME WORST ...
THEY DON'T CARE ABOUT THE PEOPLE(FCUK AIRTEL)...THE CUSTUMER CARE (SPECIALLYTEAM LEADERS) DON'T WISH TO TALK TO US(FCUK THEM TOOO)...I HAVE A TAMIL NADU NUMBER AND WANT TO RECHARGE IT WITH 6 MONTHS VALIDITY PACK...AND I FOUND ITS HARD TO KNOW THE DETAILS FROM KERALA.
i wants to know about the top up and spacial recharge vouchers .

Airtel Prepaid — distribution of paper-vouchers

I am from SATARA city pincode 415002, i have retail counter in satara city, i am intersting to sell airtail paper vouchers in my shop but there is no any proper distribution of that product.
pl give me solution
thank you
my airtel no [protected].but 2km near a tower coverage is very poor. 100time compiaint customer care but no action. please sir extra coverage 2km area in the NN Patti area near vellakovil. erode district.airtel indoor very poorb area please extra receive set north direct area
my airtel no [protected] and [protected]f2d7.but 2km near a tower coverage is very poor. 100time compiaint customer care but no action. please sir extra coverage 2km area in the NN Patti area near vellakovil. erode district.airtel indoor very poor area please extra receive set north direct area
i am often getting unwanted / unnecessary business/promotion/advertisement call. Please kindly avoid the same.

or let me know the specific mode to avoid it.

With Regards

Vetri
my airtel no [protected]and[protected]ee1a.but 2km near a tower coverage is very poor. 100time compiaint customer care but no action. please sir extra coverage 2km area in the NN Patti area near vellakovil. erode district.airtel indoor very poorb area please extra receive set north direct area?
i bought a new air tel sim post paid no:[protected] <tamilnadu>. i cant receive incoming calls from bsnl landline, when i asked customer care they said, the problem will be sloved with in 24 hrs, but it dosent get sloved. when i again approched the C care, they said that complaint is from bsnl . then again i approched sereval times C care. each time they said different answers i was fed up with their network and changed my network.

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