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[Resolved]  Airtel — Value Pack Activated

Sir/Madam,

I got a message from "AT-AIRINF" reading "Thanks for downloading Hottie Naughty from Airtel. You have been charged Rs. 50"

I have not initiated to download any such application/VAS. Also by previous experiences I m sure that more balance will be deducted from my account as soon as recharge. Kindly deactivate these services and credit the charges back to my account.

I m using Airtel (same number - [protected]). Please stop looting your one of the most loyal customer.

Regards,
Nagarajan
[protected]
Complaint marked as Resolved Jan 1, 1970
Problem resolved... After phone enquiry they gave my money (taken for value pack activation without my knowledge) back...
Complaint comments  5 Comments     Updated: ShareTweet

Comments

Airtel — ACTIVATION OF VAS PACKS WITHOUT ANY CONCERN

I CALLED UP AIRTEL CUSTOMER CARE ON 20TH SEPT 2008 AT 12:15PM TO KNOW ABOUT MY COMPLAINT, ID[protected].. I WAS NOT SATISFIED WITH THE ANSWER THAT THE EXECUTIVE GAVE ME SO I ASKED HIM TO TRANSFER THE CALL TO THE SENIOR OR THE FLOOR SUPERVISOR BUT HE DENIED N AFTER FEW MINUTES ON INSISTING THE EXECUTIVE STARTED A RUDE CONVERSATION THAT LEAD TO A CALL DISCONNECTION.. THE EXECUTIVE ACTIVATED (JOKES PACK), (LAUGHTER CLUB), ( VAS PACK 30) IMMEDIATELY..THE EXECUTIVE'S NAME IS PRASHANT. I REQUEST TO A STRICT ACTION TO BE TAKEN AGAINST THAT EXECUTIVE AND THESE KIND OF ISSUES CARIED OUT BY THE CUSTOMER CARE EXECUTIVES...
Sir/Madam,

I got a message from "AT-AIRINF" on 03 Jul 2013 reading "Thanks for downloading value pack from Airtel. You have been charged Rs. 50"

I have not initiated to download any such application/VAS. Also by previous experiences I m sure that more balance will be deducted from my account as soon as recharge. Kindly deactivate these services and credit the charges back to my account.

I m using Airtel (same number - [protected]). Please stop looting your one of the most loyal customer.

Regards,
Nagarajan
[protected]
Namaste Mr. Govindarajan,

This is to inform you that your concern listed on 04 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Namaste Nagarajan,

We would like to inform you that your concern listed 04 July 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Dear Sir/madam
I am also charged Rs 120 for ADOFGAMES and when I see message of its getting activated after two days i immediately stop it but i am not refunded.

Please help me regarding this.

Regards
Abhishek

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    Customer satisfaction rating
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    Complaints
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