[Resolved] Airtel / VAS — Airtel activated VAS without my permission or confirmation | |||
Airtel activated VAS (cricket service) on my mobile number [protected] Airtel has activated this without my permission or confirmation and is stealing my money every day since[protected] I never check sms in this particular number and so it took time for me to know that Airtel is stealing every day. Today[protected] i called customer care to lodge the complaint. A lady picked up the call and said she will cancel the service and refund the money to me. i asked why this happened and she was not able to provide an proper answer. she said i will transfer the call to higher official and was put on hold for long time. there was no one to answer me from the other side. after this i made a call again from my other phone and this time the same thing happened and for a change the person told me that he will refund only one rupee. This is pure cheating by Airtel. Airtel do you think i am a fool. to receive one rupee why should i spend more than that. (calling customer care is a charged call) Approximately i have spent about rs 5 calling customer care (adding the call from both of my phones) So i demand here 14rs +5rs=19rs + a sorry saying such cheating will not happen in future. Luckily i have recorded the call made to customer care. SO i will fight until i get justice. Will wait and see what compensation Airtel is going to provide for the tension caused by them to me. 19 rs seems to be a smaller amount. but all i want is justice and show the truth to the world Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 13 Comments | |||
Comments
Airtel — VAS services activation without my permission
Dear Sir/Madam,I have 2 Airtel Freinds card, on last saturday i register a complaint for unwanted VAS activation on No [protected]. now same is happening about my other sim [protected]. I called customer care before 3days they deactivated ACTIVE Vas without any refund but from Yestarday my daily deduction is Started once again. So I request you to make Permanent solution of my problem.
Thanking You.
I informed Airtel presence that i made a post here and i got the ready made reply from them.
Mr.Rakesh Kumar i have already mentioned my mobile number in my first post. what else do you need to solve a problem caused by Airtel.
Below is the reply from Airtel.
Dear Customer,
This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at [protected]@in.airtel.com with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolving the issue to your satisfaction.
Regards,
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services.
Mr.Rakesh Kumar i have already mentioned my mobile number in my first post. what else do you need to solve a problem caused by Airtel.
Below is the reply from Airtel.
Dear Customer,
This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at [protected]@in.airtel.com with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolving the issue to your satisfaction.
Regards,
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services.
They assured to deactivate the VAS and return the amount with in 1 hour. but about 1 day has passed still no one has provided a solution.
Again i got a reply from Mr.Rakesh Kumar. that too was a ready made mail.
Airtel we expect a tailor made solution and no one wants your ready made emails. it will only increase the anger of customer.
Try to solve my problem Airtel.
I am posting the mail below.
"Dear Customer,
This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards,
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services."
Again i got a reply from Mr.Rakesh Kumar. that too was a ready made mail.
Airtel we expect a tailor made solution and no one wants your ready made emails. it will only increase the anger of customer.
Try to solve my problem Airtel.
I am posting the mail below.
"Dear Customer,
This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards,
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services."
Till date they have not refunded me nor they have replied here with proper solution.
They are afraid to reply in this public forum i guess.
Today again they activated cricket service.
So i sent the below email to them.
"Again you activated cricket service today on 31-mar-2012 (earlier you activated on 16-mar-2012)
Approximately i have lost RS 20 as on today (including the charged calls made to customer care)
The problem is caused by you so take some responsibility and pay me immediately.
Credit me immediately on my number [protected]
If my complaint is not solved today i am planing to take this issue to TRAI and consumer court.
I have recorded the call made to customer care which will be the main evidence in this case.
So contact me immediately on my other number [protected]
I also want you to send me a print of my balance history starting from 1-march-2012 to my email so that i can exactly know how much you have stolen from me.
reply me after you read this mail"
They are afraid to reply in this public forum i guess.
Today again they activated cricket service.
So i sent the below email to them.
"Again you activated cricket service today on 31-mar-2012 (earlier you activated on 16-mar-2012)
Approximately i have lost RS 20 as on today (including the charged calls made to customer care)
The problem is caused by you so take some responsibility and pay me immediately.
Credit me immediately on my number [protected]
If my complaint is not solved today i am planing to take this issue to TRAI and consumer court.
I have recorded the call made to customer care which will be the main evidence in this case.
So contact me immediately on my other number [protected]
I also want you to send me a print of my balance history starting from 1-march-2012 to my email so that i can exactly know how much you have stolen from me.
reply me after you read this mail"
Mr.Rakesh Ranga do not test my patience.
VAS is still active. my problem has not been resolved
As on today you have to refund me Rs 25.
From now on i will be sending 1 email every 24 hours until you solve the problem.
VAS is still active. my problem has not been resolved
As on today you have to refund me Rs 25.
From now on i will be sending 1 email every 24 hours until you solve the problem.
Today Nitu karwal from Airtel made a call from the number [protected] and provided only Rs 20. Do you thing i am a fool. i have lost about Rs5 just by calling customer care alone. i have lost more. where is the additional compensation for the mistake and trouble caused by you. Your representative has spoken to my sister today. i want you to speak to me on the number [protected]. will take to consumer court if you don't do justice for me. send the stolen balance information immediately to my below email
mailme1309 at yahoo.com
mailme1309 at yahoo.com
I think consumer court is the only solution for this problem. You have not even refunded the stolen money fully.
I demand additional money paid by you as compensation for stealing and causing tension to me.
I demand additional money paid by you as compensation for stealing and causing tension to me.
spoke 2 Mr.Krishna from airtel and found tat airtel needs 2 pay me 46 more rupees. it i am not alert, airtel would have refunded only rs 20
People please be alert and do not believe Airtel or any telecom operators.
Too much loop holes in India.
If TRAI thinks it can take severe action to solve issues like that. (even 2 times confirmation via sms can stop them stealing)
Poor rules by TRAI. i think rules are made with loop holes to help the cheating telecom companies
People please be alert and do not believe Airtel or any telecom operators.
Too much loop holes in India.
If TRAI thinks it can take severe action to solve issues like that. (even 2 times confirmation via sms can stop them stealing)
Poor rules by TRAI. i think rules are made with loop holes to help the cheating telecom companies
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Bharti Airtel — Confirmation without consent
Bharti airtel has activated the mobile bazaar application to my account without my consent. This is the second time in less than two months that they have activated some application or the other on my account without my knowledge or consent, and deducing money from my account on daily basis even now. They are also repeatedly disturbing me by their unwanted advirtisments to my number via calls and SMS, despite my activation of 'do not disturb' option by their own customer care executive two months back.Kindly let me know, how to submit an official complaint against such repeated annoyance to the regulating authority. Along-with that kindly let me know, how to discontinue this application and get my money back into the account.