[Resolved]  Airtel — Unable to activate 3g

Airtel — unable to use service

I have airtel connection registered in chennai and now it's in roaming as i am in my home town for holydays but the connection is behaving abnormally since last 2 days as i am unable to get the service as there is no tower signal in my cell .
I tried for hours calling customer care from my mom's cell but it's usually always busy.
my no. is [protected]
i am afraid i may miss some important but they seem indifferent to this issue.

Hi,
I m having airtel prepaid number for atleast last 3 years.
All i called for is activating 3G services in my number [protected].
The service i m receiving is horrible. Everybody just follows the script. I called first on 29th Jan for activating 3G and its still not activated. i probably got some 50 sms stating my request is being taken. But its still not activated. Every time i call the complaints section, they say they ll activate it within 4hrs and i still wonder when that 4 hrs is going to end. Complaints has been taken atleast thrice. Its not resolved. The worst part is all calls to 198 for me is blocked. When i try to reach the rep it says dial *121# for more details. I didnt ask for more. If you cannt enable 3G for a 3G enabled handset, why in the world you want to advertise 3G everywhere. It shouldnt take 15 days for you to activate 3G, I m highly dissappointed on this. I m having all my options open now to move to another operator if this issue is not fixed.

The similar case I am facing. But as your case was for 15 days to be activated my case is only for 5-7 days to be activated.
The No. Concerned - [protected]
As I was using RELIANCE cdma, I gave the request For MNP on 20th January, 2011 for the same provider i.e. from CDMA to GSM. But I am very disappointed that they still could not do so. Even RELIANCE has stopped my Incoming by the grace of PROCESS is being resolved. Every time I make the complaint they take it as request and say to me that it will be resolved within 24 hrs. Where are that 24 hrs. is going to end is out of my understanding.

I have the same issue in activating 3g on my mobile. Every time I send sms I still get your request in progress and will get activated within 4 hrs. But almost 10 days and no confirmation of 3g getting activated. Called customer service thrice and everytime they say it is activated but no solution to this. I want to know how to activate and how to enable the 3g plan for my prepaid account, if airtel is providing 3g.

I am having same problem as rarun16. Have been trying to activate Airtel 3G since the day it was launched. Have made calls to all customer care numbers like 121, 12134 and 198. No one in airtel is able to activate my 3G. I am having this airtel prepaid sim for past 3 years. Have already applied to changeover to another service provider. Airtel customer care is totally clueless how to solve my problem.

At last, after 3 weeks, Airtel has successfully activate my 3G today morning!

Hi,
AIRTEL 3G - NO USE: I am struggling to get to activate 3G signals in my USB device. (Mobile No. [protected]) I have taken the USB 3G Device one and half month back and till date i don't get 3G signals. Do you think is this FUNNY? Yes, Several times I have walked into airtel office located in bangalore opp. to jayadeva hospitals. Similarly i made many calls to the customer care number...BUT no one is helped me to get activated the 3g connection. Its all about change in system in terms of CUSTOMER RELATIONSHIP. Now a days no one bothered to take care customer complaints as like earlier. I can not see any senior people / representatives to handle the calls in their major offices in bangalore. As a customer dont have any option to satisfy with their calls. I shall wait for tomorrow if the problem still exists i shall shift to other service provider.
Please do needful.
Vasanth

hello guys i[censored] want to use 3g take BSNL.AIRTEL, AIRCEL, VODA are private operators.YOU will mot get connection in rural area AND in town also.But in case BSNL have launched 3g since 2008.thats why you will get widest coverage i[censored] take bsnl 3g sim.
thank u.

I got frustrated with this activating 3g on my mobile.I called more than 10 times in a week to activate 3g but still they didnt activate 3g.I really worried about airtel service.

My no is [protected]

Pleae do the needful

I am srinivasarao .i requested to airtel to activate 3G. still they didn't activated. if we call to customer care regarding problems they are not clearing problems.i think they to maintain the service to customers some what better that now.

Airtel Mobile — COMPLAINT AGAINST 3G SERVICES ENABLING

I saw my mobile bill for the month of May, 2011, which is Rs. 1643.69/- in which the GPRS data usage was charged Rs.1175.70. My average bill happens to be around Rs. 700 - 900. Looking at this surprise, I called the customer care immediately, who replied that it is the 3G usage charges 30P/20KB. When more queries were asked, the executive tried to escape from the scene and replying in a rude way.

Lots of e-mails were exchanged between [protected]@airtel.com & me. I got weird replies again and again with slight modification (looks like the guy copy pastes it in the mail). They said they never received any notification regarding deactivation of the 3G services. They said "On receipt of your concern, we reviewed your bill dated[protected] and have verified the charges of Rs.1175.70 levied in your bill towards 3G usage. There appears to be no overcharging in your account. We would like to assure you that we have deployed a state of the art billing system which ensures that your bill is always error free."

I called '198' Airtel complaints division, they clearly mentioned that the 3G services were activated on 26th Feb, 2011 by their Back-end team. Earlier I had a 2G plan with Rs 98/- with 2GB of data usage limit and these marketing so called Back-end team changed it without my knowledge. The 3G charges were laid even if I used 2G network on my phone. I received neither SMS, e-mail nor any phone call from Airtel regarding 3G activation, but just hefty bills.

The Airtel’s Back-end team will call you on your cell phone stating your interests to promote their 3G services. I strictly denied them always as I was aware about these charges. But this back-end team does lots of work at the back-end. They play with your services.

This clearly re-confirms that this mischief was done from Airtel's back-end team. Since Airtel's marketing team is responsible for my all the huge bills for the month of March, April & May 2011. Since my GPRS data services plan Rs. 98/month for usage of 2GB was deactivated & 3G 20P/30KB was activated on 26th Feb, 2011 without my concern, I said them to reimburse the bills. This was also been escalated to the Nodal Officer Airtel. They closed the complaint stating they are not responsible.

I specified them clearly if the actions are not taken, one day Airtel will definitely lose a heavy number of customers. It is not a single customer, but the Airtel will lose a chain of customers. Thanks to the number portability also.

What I want is Airtel should revert my bills for the march, April & May 2011 and apply charges with plans of 2GB usage for Rs. 98/-.

Mr. Rakesh Kumar,

Thanks for commenting on comsumer complaints. I have already mailed you all the required details to [protected]@in.airtel.com

Till now no action has been taken, looks like Airtel is simply showing grace towards the customer. This shows the Airtel's commitment towards their customers.

I have used BSNL, comparatively I feel BSNL is always the best than Airtel.

Regards,
Yogesh

I have already mailed to [protected]@in.airtel.com (To Mr. Rakesh Kumar) through my yahoo ID on Wednesday, 15 June, 2011 1:51 PM as Subject: "Re: HIGH PRIORITY: COMPLAINT AGAINST 3G SERVICES ENABLING [|BAL||[protected]|]", but no actions nor any reply from airtelpresence. Airtelpresence is just acting as ice cubes to waste time of customers.

I believe you people do not check your mails.

I received a call from Mr. Parvees Ahmed from Airtel for the Service Request 38096552. He promised a waiver on the charges applied for Rs. 0 rental GPRS plan.

During Jan to Feb, 2011, I had requested Airtel through voice call to enable GPRS Rs 98/- plan, but found to be not activated for my mobile number [protected]. I have been levied a heavy bill on GPRS usage of Rs. 1176 this month of June 2011 and approximately Rs 700 for the last month, May, 2011, as it was still on Rs 0/- rental plan. I was not aware till June that my GPRS Rs. 98/- plan was not activated. For your reference you may please refer your database logs and get a confirmation on this issue. Hence I request you to waive off these Rs. 0/- rental charges and calculate the bills as per the Rs. 98/- plan for this month and previous months.

[protected]@in.airtel.com is an utter waste of time. Very poor in knowledge. Looks like they are paid only for replying sweet mails and for no actions. Good but nothing. Their answers are inconsistent.

Airtel has a WOW factor! What A Worst factor.

All those who read this, should understand that Airtel is a corporate and no one can be blamed for their mistakes. This looks like a marketing game.

Rs 98/- rental plan for GPRS: 2GB free
Rs 0/- rental plan for GPRS: Imagine if you use 784MB/month bill is Rs. 1176/- only for data usage.

What a great calculation! Ensure that your data plan is correct. Do not believe Airtel at any time.

The current bill payment is witheld by me. Will not pay until the issue is resolved. Airtel's Nodal Officer has also ensured to waive off Rs 100/- late payment fees as I am still waiting for a positive reply on this issue.

Best regards,
Yogesh

Sir,
1. I, Mr Avninder Sharma of mob no [protected]. The same mob no is not service for last one month. Request to re-activate the same at the earliest please.
2. Sir, Request the same may pl me confirmed on my gmail id [protected]@gmail.com

Airtel service has been so pathetic.. Till now 3G is not activated for my airtel number([protected]). I have been trying to activate 3G for more than a month, but still unsuccessful I complaint to cc several times. They are telling it will be activated in another 4hrs every time!!! (30 days have gone since i made my first request)) but no use...Now am planning to move to other network if the issue was not solved in another week...
Calls to 198 for me is blocked...

Airtel — Unable to activate 3g

Airtel service has been so pathetic nowadays..... Till now 3G is not activated for my airtel number([protected]). I have been trying to activate 3G for more than a month, but still unsuccessful I complaint to cc several times. They are telling it will be activated in another 4hrs every time!!! (30 days have gone since i made my first request)) but no use...Now am planning to move to other network if the issue was not solved in another week...

Calls to 198 for me is blocked...

Hello... Who said my issue has been resolved!!..??? I have to report so.. nothing happens still 3G not activated for my account([protected]). One email customer care executive contacted me and told insufficient balance has caused the problem so he told to keep balance above 100rs and then try to activate 3G it will get ativated for sure.. he told like that ..Believing him, I tried to activate 3G when balance is above 120rs.. But the same old story.. No use ..nothing happens..All are trying to find faults in customer side rather than your side. This clearly shows customer care people have no idea or solution for my problem..

Hello... Who said my issue has been resolved!!..??? I have to report so.. nothing happens still 3G not activated for my account([protected]). One email customer care executive contacted me and told insufficient balance has caused the problem so he told to keep balance above 100rs and then try to activate 3G it will get ativated for sure.. he told like that ..Believing him, I tried to activate 3G when balance is above 120rs.. But the same old story.. No use ..nothing happens..All are trying to find faults in customer side rather than your side. This clearly shows customer care people have no idea or solution for my problem..

I have lodged complaint nearly 50 times regarding failure of 3G activation for my number [protected]. It seems no one in airtel customer care has knowledge to solve my problem.. All of them keep telling the same answers every time. 3days back i contacted email customer care they told they have raised a service request reg the issue and they told customer care people will contact u within 24 hrs like that.. But till now no update on the service request [protected].
I wasted lot of my time in arguing with u people... Airtel 3g service is a big let down...

Hi Varulchelvan...I am from Chennai and i also face exactly the same issue!! Pathetic!!