Airtel — Wrong Billing | |||
Airtel is now becoming master in poor service and wrong billing, few weeks back one of my colleague was fighting for wrong billing and now its my turn. My Bill plan is 750 for 5 GB and I received bill of 4494 socking amount while with no much extra use. According to usage alert I used my 100% quota on 29th June 2012 and after that I used some MB data on 30th June and then no use of data card. According to plan I should receive 750+extra(maximum 10 MB) but received such huge amount which is totally rubbish. When I put them e-mail, customer support is simply says that they have verified and its not over billed while they don't have any answer to usage alert screenshot which I shared with them. I believe this is their policy to cheat customers who can't fight as they usually don't listen your concern. Moreover my credit limit is also 1400 and then how can bill grow up to more than 3 times of credit limit. Now my simple question is 1: What is your credit limit means? 2: Is your usage alert system bogus which gives garbage result and if yes then how can we trust your billing system 3: Why this is happening so often(My Colleague also faced same issue) Now when I asked to disconnect my data card until this issue resolved then they says that I would have to first pay bill...........what the hell Name Sanjay verma Data Card# [protected] Was this information helpful? | |||
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Comments
Airtel — wrong bill and disconnect the line many times
21/12/2009.In this no.[protected] i prakash kumar debata take new airtel connection but many times it will be disconnect so i can't pay the the bill,i am not happy with the service.today how could i give the bill at this type of service.today my number is invalid.please solve the problem and close the number. I have taken mobile connection from airtel with I-PHONE.
they had offer of free 599mb usage of GPRS free with this connectin.
while doing initial provision, one of their employee made a mistake.and i m being charged every month
for Rs 600 for the same, which is free .
several times i took yhis issue to Airtel Retail Outlet in santacruz from where i have taken this connection
but nobody is taking any action.
And every month i m being harassed by them for making this extra payment.
plese help me out with these.
they had offer of free 599mb usage of GPRS free with this connectin.
while doing initial provision, one of their employee made a mistake.and i m being charged every month
for Rs 600 for the same, which is free .
several times i took yhis issue to Airtel Retail Outlet in santacruz from where i have taken this connection
but nobody is taking any action.
And every month i m being harassed by them for making this extra payment.
plese help me out with these.
Freedom Plan 6 Months-up — Wrong Billing
Dear SirI am using Post paid Freedom plan 6 months-upe for last over a year.I have been regularly paying in time.The last advance rental for six months of Rs 799+Local toping of Rs.49 & Rs.34(STD"1.[protected]@Re.1) was paid by me in august 2009 at Ascent Enterprises, 2/54, Shivani Plaza,Vijay Khand-2, Gomti Nagar, Lucknow vide there receipt no:174478 Dated-07/08/2009.However the facility of Rs.34 for STD reduced rate was not being given to me from September to December 2009.On contacting the Dealer he gave me a rebate of Rs.544/-only.
The person I was dealing with is named 'Mr.Shadab' he could not satisfy me at all.On repeated request with him he only gave me false promises that he will give me a call and let me know the details,but he never informed me any thing ,he even ignored my calls on his mobile,only after giving him four to five calls he could answered my call and told me that he will let me know the details in 15 minutes.Which he never did.It was a show of poor customer relationship.
I have after deduction of Rs.544/-paid your bill Dated.18-12-09.As the due date.is[protected].I am still not satisfied by the rebate given to me.I there fore request you to give me a call back and clarify my doubt.
I am sure of a prompt reply.
Thanking you,
Aditya
Mob,No:[protected]
I got a new connection ([protected]) on July 09 and requested for CUG activation. And you charged me Rs.50 for CUG activation. I trusted your service and paid the bill for all the months when I checked the itemized bill shockingly you charged for all calls between CUG numbers ([protected] [protected] [protected] [protected]).
You have done following mistake
1. You have charged for all CUG calls between ([protected] [protected] [protected] [protected]).
2. You have adjusted CUG calls in normal free min (100 min and 300 min )
3. You have charged the TAX for the same.
When a client pays his her bill one day delay you penalizing him her but for the past three months you are billing me wrongly.
Awating for your quick response send one of your customer service person to meet me and resolve the issue ASAP.
Sathesh Thulasi
[protected]
You have done following mistake
1. You have charged for all CUG calls between ([protected] [protected] [protected] [protected]).
2. You have adjusted CUG calls in normal free min (100 min and 300 min )
3. You have charged the TAX for the same.
When a client pays his her bill one day delay you penalizing him her but for the past three months you are billing me wrongly.
Awating for your quick response send one of your customer service person to meet me and resolve the issue ASAP.
Sathesh Thulasi
[protected]
Airtel Mobile — Billing Issues
HiThis is in regards to my mobile number - [protected].
A couple of months ago I called up customer care @ 121 and enquired to change my Bill Plan. Previously I was being billed fo Airtel 444 plan but the STD rates were Re. 1/- minute.
I only have STD usage if you look into the billing history. Now that all the mobile service providers are providing 50 paise per minute, there is no sense that I should continue with
Re. 1 per minute plan. So I spoke to one of your representative a couple of months ago and he advised me to go for Airtel Advantage 199 plan.
He advised that I'll be getting 149 minutes free calls to all Airtel numbers (both STD and Local) but my last two months bill does not have any discount on the final charges. And due to
this I have not paid my bills for Dec and Jan.
Today again I spoke to one of your representative and she told me that it was only applicable on local charges and as I was incorrectly advised she will give me a waiver of Rs. 150/-
on my outstanding bills. She also told me that she has arrange a Supervisor call within two hours from now to look into this matter.
IMORTANT THING - I only have STD usage on my airtel [protected] number. I want a plan in which I shall get all airtel call @ 50 paise per minute and without any un necessary higher rental
charges as airtel adv. 199 plan. In this I do not get any discount or free usage on my STD calls. Please suggest a good plan if you have or shall I move to some other service provider. As they
have better plans with less rental charges.
You can call me on my alternate number [protected] as my personal number ([protected]) is left at home and no one to pick up call on that during day time.
Airtel — Billing more than my usage.
Dear Sir,I am using airtel postpaid connection from the past one and half years and getting cheated by them from the 4th month of my usage. Not even a single month the service providers(Airtel) had sent me the bill properly and they use to charge me the late payment charges each and every month which i was calling to their customer care and used to get waived off.Now recently i come to know about the discrepency in my bill like repeatedly they have printed the outgoing calls for 3 to 4 times with certain duration which i had reported to the Airtel Customer Care. The CSE who spoke to me had told that this is because of Virus in my Mobile Handset. I am using the preloaded Antivirus handset and that is not at all a reason.. When ever i give a complaint against that the clever CSE's use to register the complaint as Customer Bill not recieved and they use to call me on daily basis which was irritating to me. I do have the complete track of my calls and i have been charged at least of 1500/- (One thousand Five Hundred Rs) more than my usage for 3 to 4 months. Previously regarding the same issue the airtel people themselves had given me the 500/- (Five Hundred Rs) of waiver. And now without any prior information or notice to me they have withdrew my services also without giving clarrification to my complaint. So please help me regarding this complaint. I am also ready to raise a complaint against them in the Court of Justice also.
Regards,
Vijay Simha S
I am regular user for Airtel for the last several years . My Cell No. is [protected]. Without my permission Airtel has started sending me Jokes that too on chargable basis I asked Airtel to stop sending jokes. My request was not accepted stating the reason that I have not subscribed for jokes.This has resulted in wasting my hours .Airtel email id is also not easily available .It took several hours to write to airtel.Hence I request Airtel to send me ch. of Rs.500000/- for harrassing me for no reason and wasting my time . I request confirmation for action bty Airtel within a day else I am approachong media and consumer court. I have also opted for DND and these unwanted jokes are disturbing me .
Ravindra Anturkar
Ravindra Anturkar
Airtel has billed 9500Rs for GPRS which is not activated on my number [protected] and their collection executives are harassing us to pay the amount they are also randomly calling all the numbers that are dialed from my number and telling them that we have not paid the bill. Using the customer details is an offence as per the agreement signed. We need help on this.
1. Do not blame yourself. Let them do whatever they want to do and stand in your point
2. This happens all because of our POOR Government, public don't have right's to speek
3. We are in the stone age while other country are in Computer age.
This has happen to me with Reliance BroadBand connection, i tell them do whatever you have to do and i will wait for your action, because i know my rights and i know what i have to do in a timely manner.
2. This happens all because of our POOR Government, public don't have right's to speek
3. We are in the stone age while other country are in Computer age.
This has happen to me with Reliance BroadBand connection, i tell them do whatever you have to do and i will wait for your action, because i know my rights and i know what i have to do in a timely manner.
Airtel mobile service provider — Extra / Wrong Billing
This is with reference to my complained logged with Airtel for wrong mobile phone billingI changed my plan in the month of december 2009 from 399 to 249.
So i should get charged according to the new plan of 249. But they charged me with the previous plan of 399 for the month of january 2010. After lodging a complaint they adjusted my bill.
Again in february 2010 they charged me according to 399 plan.
This shows that they have not updated their systems with the customer requirements.
I have asked them to send me the adjusted bill by today evening. But they did not send it. They just sent me an SMS stating the amount is adjusted.
This does not solve my problem which i specified when i made the complaint with the call center executive and the mail i wrote to them while logging the complaint.
Since i am a general public, request to campaign this problem and create awareness among the mobile users, so that many other customers can be saved of their money, which the service provider is using.
Airtel is taking all complaints from customer for granted and god knows how many crores of customers airtel would have cheated till now to increase income profit.
Hardly any corporate customer whose bills are reimbursed by the employee would look at his bill to pay, because he is getting reimbursed the whole amount and out of this Airtel is bagging profits and cheating on those customers blindly.
The company assumption is that the customer is given the adjustment for one bill so airtel can start on cheating from the second bill onwards untill the customer gets to see the amount difference again. And if caught say sorry and adjust the amount.
Sir/Mam,
On the 09th of March 2010 i had plcaed a request with your call centre[protected]&[protected] regarding changing my bill plan to your freedom plan and actvating the Unlimited SMS pack for both my nuumbers([protected],[protected]).Your executive confirmed to me that she was taking the requests for subsequnet change of plan.
However on recipt of the bills i had got an amount quite high and dispropotionate to my usage. Onmy enquiry with your call centre and after several call transfers my call wastransfered to one Assistant manager by name Mr.Arun Prakash.
He informed me that my request for the freedom plan and unlimited SMS was executed and reversed as both the plans could not be clubbed.
He also told me that though i was on the freedom plan all my SMS's were being charged as there was no topping opted for.
This is simply outrageous as you first commit something that is wrong and then reverse it on your own without intimating the customer as to what you want.
My numbers have been charged on all sms's sent.
I Iimmediately wanted a reversal to the older planor be given what was promised to me.
Mr Arun Prakash([protected]) promised to give me what was commited as ibelonged to a CUG which belongs to my old employer.This conversation happenedin the morrning.
By the time i reached office i got a confirmation call on the activation of freedom planbut not the SMS pack.
I thenwent to you Beasant nagar show room and met Mr.Nithyananda and he helped me get a better plan from what ihad.
I however have been charged for all my SMS's in my previous plan and want the same to be reversed as its not my fault .
I had subsequently called and checked on the status of my charges reversal for which the Call centre executive erroneously changed the bill paln instead of reversal.
Though that mistake has been rectified the reversal as such has not happened.
Kindly note the call centre executive had had commited to the change of plan and had reversed the same without notifying me.Besides who gives you the authority to change my plan without my request.
Beyond everything a senior official in the company has given me (Mr.Arun Prakash) had commited on the reversal and has ever since been missing.However the presence of such a person in the organisation has been validated time and again by call centre executives.
I am a customer of yours for the last 6 years.Please reverse the charges or am taking up the matter with consumer court.
Regards
Srinivas
On the 09th of March 2010 i had plcaed a request with your call centre[protected]&[protected] regarding changing my bill plan to your freedom plan and actvating the Unlimited SMS pack for both my nuumbers([protected],[protected]).Your executive confirmed to me that she was taking the requests for subsequnet change of plan.
However on recipt of the bills i had got an amount quite high and dispropotionate to my usage. Onmy enquiry with your call centre and after several call transfers my call wastransfered to one Assistant manager by name Mr.Arun Prakash.
He informed me that my request for the freedom plan and unlimited SMS was executed and reversed as both the plans could not be clubbed.
He also told me that though i was on the freedom plan all my SMS's were being charged as there was no topping opted for.
This is simply outrageous as you first commit something that is wrong and then reverse it on your own without intimating the customer as to what you want.
My numbers have been charged on all sms's sent.
I Iimmediately wanted a reversal to the older planor be given what was promised to me.
Mr Arun Prakash([protected]) promised to give me what was commited as ibelonged to a CUG which belongs to my old employer.This conversation happenedin the morrning.
By the time i reached office i got a confirmation call on the activation of freedom planbut not the SMS pack.
I thenwent to you Beasant nagar show room and met Mr.Nithyananda and he helped me get a better plan from what ihad.
I however have been charged for all my SMS's in my previous plan and want the same to be reversed as its not my fault .
I had subsequently called and checked on the status of my charges reversal for which the Call centre executive erroneously changed the bill paln instead of reversal.
Though that mistake has been rectified the reversal as such has not happened.
Kindly note the call centre executive had had commited to the change of plan and had reversed the same without notifying me.Besides who gives you the authority to change my plan without my request.
Beyond everything a senior official in the company has given me (Mr.Arun Prakash) had commited on the reversal and has ever since been missing.However the presence of such a person in the organisation has been validated time and again by call centre executives.
I am a customer of yours for the last 6 years.Please reverse the charges or am taking up the matter with consumer court.
Regards
Srinivas
I have a post paid connection of Airtel. Recently Airtel have launched a offer for unlimited Mobile internet at Rs. 98/month. In which they have also mentioned with ** marks that it will be on "Fair usuage Policy. You can browse upto 2 GB per month". so i activated this service on my number. But as i saw my current bill, they have charged me about Rs.804 for GPRS usuage. When i contacted customer care they told me that my unlimited internet service is active but i have done internet access throug Airtel live and not through WAP browsing. This offer is valid only on WAP browsing. As in my mobile i have an icon of internet through which i was using the services, now the GPRS settings are always sent by the service provider and they have set AIRTEL LIVE as the default gateway for internet browsing, which i didn't know and neither is being informed by the service provider. And now the customer care executive is telling me that they can give me Rs. 160 discount as goodwill. Kindly Suggest what should i do.
Airtel — migration to wrong billing plan
Dear SirMyself Amit Sikka.My complaint is regarding Airtel broadband services as they wrongly changed my tarriff plan and sent a huge bill. My plan was for unlimited download and they changed it to limited download.
I am using airtel broadband dsl connection for past
one year. Every month I receive a bill of 992 rs. Last month I switched
my plan to Impatience 899 unlimited plan. Airtel executive instead changed
my plan to Impatience 899 limited plan . I was called once for
confirmation of plan change where in that call I was clearly told my new
plan would be unlimited plan . I myself clarified more than once that
plan is unlimited. Now suddenly I receive this month bill as 5415 Rs.
Now I am being told that my plan is actually limited plan.
I called up airtel customer care and requested them to correct this
mistake and show me any proof that I asked for limited plan but they are
unable to do so. I wrote them multiple times but everytime is receive same automated respose.
You can study my usage of past one year. My download
requirement is huge so it will never be logical for me to go for limited
plan .
I will be highly obliged if you can look into this matter
Dear Sir,
Re : Airtel No.[protected],
This is to inform you that I have applied for the above Postpaid Airtel DSL line on 2nd June,2010 under “Browser 699” Scheme(Unlimited) by payment of Rs.1,000/- (Rupees One thousand only) by Cash.time hardware charges & Installation charges” through your representative Mr. Mahesh Singh ([protected]) and the same has been installed on 5th June,2010 at my above premises.
But it is regretted to note that today on 15/06/10 I have received your Bill No.[protected] dtd. 9th June,2010 for Rs.601=25 for the period 08/05/10 to 07/06/10 wherein you have again charged Rs.500/- towards installation charges. Please note that when I have already paid installation charges then why I will again pay the same. I think your billing department has wrongly charged the same. It is very much disappointed the very first bill against the above Airtel line is made wrong.
As such you are requested to kindly look into the matter immediately and rectify the above bill and send me a fresh Bill to enable me to deposit the exact figure within its due date.
Your kind co-operation in this regard will be highly appreciated.
Thanking you,
Yours faithfully,
Twisamish Ghosh
13A Radha nath Mallick Lane
Kolkata – 700 012
[protected]@gmail.com
Re : Airtel No.[protected],
This is to inform you that I have applied for the above Postpaid Airtel DSL line on 2nd June,2010 under “Browser 699” Scheme(Unlimited) by payment of Rs.1,000/- (Rupees One thousand only) by Cash.time hardware charges & Installation charges” through your representative Mr. Mahesh Singh ([protected]) and the same has been installed on 5th June,2010 at my above premises.
But it is regretted to note that today on 15/06/10 I have received your Bill No.[protected] dtd. 9th June,2010 for Rs.601=25 for the period 08/05/10 to 07/06/10 wherein you have again charged Rs.500/- towards installation charges. Please note that when I have already paid installation charges then why I will again pay the same. I think your billing department has wrongly charged the same. It is very much disappointed the very first bill against the above Airtel line is made wrong.
As such you are requested to kindly look into the matter immediately and rectify the above bill and send me a fresh Bill to enable me to deposit the exact figure within its due date.
Your kind co-operation in this regard will be highly appreciated.
Thanking you,
Yours faithfully,
Twisamish Ghosh
13A Radha nath Mallick Lane
Kolkata – 700 012
[protected]@gmail.com
Hi
My phone number is [protected] and I have international roaming.
I was overseas in Tajikistan from June 4, 2010 to June 12, 2010 (find attached scanned copy of my boarding pass) even after I came back to Bangalore on the 12th of June I was getting messages indicating that my phone was still on roaming.
Therefore on 16th June 2010, I went to the Bannerghatta Road Airtel Office and through their hotline talked to one NEVEEN at 4.10 PM and informed him that though I am back in India my phone is still connected to roaming facility. Naveen assured me that the complaint has been taken and suiatable action will be taken.
I got a bill for Rs 27000=00 which I am yet to pay as the phone is shockingly still on roaming connection.
On 28th July 2010, I got a call from [protected], the lady informed me that my dues are around Rs 40000. When I enquired as to how they have arrived at the figure, they asked me if I was still overseas. I had to tell them that I am back in India from June 12th onwards. Then they asked me, believe it or not, if I had also gone to Babylon. I was also told that I need to pay up the Rs 40000/= or my phone will be disconnected.
Please tell the action I need to take on the service porovider.
My phone number is [protected] and I have international roaming.
I was overseas in Tajikistan from June 4, 2010 to June 12, 2010 (find attached scanned copy of my boarding pass) even after I came back to Bangalore on the 12th of June I was getting messages indicating that my phone was still on roaming.
Therefore on 16th June 2010, I went to the Bannerghatta Road Airtel Office and through their hotline talked to one NEVEEN at 4.10 PM and informed him that though I am back in India my phone is still connected to roaming facility. Naveen assured me that the complaint has been taken and suiatable action will be taken.
I got a bill for Rs 27000=00 which I am yet to pay as the phone is shockingly still on roaming connection.
On 28th July 2010, I got a call from [protected], the lady informed me that my dues are around Rs 40000. When I enquired as to how they have arrived at the figure, they asked me if I was still overseas. I had to tell them that I am back in India from June 12th onwards. Then they asked me, believe it or not, if I had also gone to Babylon. I was also told that I need to pay up the Rs 40000/= or my phone will be disconnected.
Please tell the action I need to take on the service porovider.
Dear Sir,
This is inform you that My self is Ravi also working in TELECOM DOMAIN in VAS dept.
My Airtel prepaid msisdn is [protected].
From my prepaid test no [protected] TWO times Rs. 99 /- has been deducted AUTOMATICALLTY without any activity from my end..
Actiually I known all TRAI rules for activation there services..
So request you please REFUND my deducted amount Rs. 99 + 99 = 198
1) 7/08/10 AT 11:27 PM RS. 99 DEDUCTED FOR TOYSTORYMANIA FROM AIRTEL..
2) 9/08/10 AT 10:17 PM RS. 99 DEDUCTED FOR SUDDENSTRIKE FROM AIRTEL
NOTE THAT ONE ANOTHER SERVICE FRIEND CHAT WAS ALSO WRONGLY ACTIAVTED ON MY NO DATED ON 14 /07/10 AT 8:34 PM. BUT AFTER COMPLENTED DEDUDTED AMOUNT HADBEEN REFUNDED.
BUT IN THIS CASE CCARE NOT PROVIDING POSITIVE RESPONCE FOR SAME..
PLEASE LOOK THIS MATTER ASAP WITHOUT DELAY..
Regards,
Ravi
Contact no- [protected]
This is inform you that My self is Ravi also working in TELECOM DOMAIN in VAS dept.
My Airtel prepaid msisdn is [protected].
From my prepaid test no [protected] TWO times Rs. 99 /- has been deducted AUTOMATICALLTY without any activity from my end..
Actiually I known all TRAI rules for activation there services..
So request you please REFUND my deducted amount Rs. 99 + 99 = 198
1) 7/08/10 AT 11:27 PM RS. 99 DEDUCTED FOR TOYSTORYMANIA FROM AIRTEL..
2) 9/08/10 AT 10:17 PM RS. 99 DEDUCTED FOR SUDDENSTRIKE FROM AIRTEL
NOTE THAT ONE ANOTHER SERVICE FRIEND CHAT WAS ALSO WRONGLY ACTIAVTED ON MY NO DATED ON 14 /07/10 AT 8:34 PM. BUT AFTER COMPLENTED DEDUDTED AMOUNT HADBEEN REFUNDED.
BUT IN THIS CASE CCARE NOT PROVIDING POSITIVE RESPONCE FOR SAME..
PLEASE LOOK THIS MATTER ASAP WITHOUT DELAY..
Regards,
Ravi
Contact no- [protected]
I have a landline no [protected] on address H. No. 292 Sector 19 Faridabad in the name of Ms Kanhaiya Lal Ved Prakash Having account no.10274989. I have made a request for change of plan for 999 that is your per second plan whose reference no is 12647950 on dated 2.06.2010.but my next bill was not according to changed plan because Airtel migrate my no. to some wrong plan. On receiving of bill I again lodged a complaint in customer care whose reference no. is 34656430 and I was assured from Airtel that the mistake in bill will rectify soon. but still my bill is according to per minute plan that Airtel migrate me to a wrong plan. I again lodged a complaint for the same whose reference no is 34984764 Again I lodged a complaint under reference no. 35019552 on dt. 13.07.2010 for the same but still no solution has been provided to me. Even after assuring me from Nodal that my next bill having billing no.[protected]will be according to correct plan my next bill is also according to the wrong plan upto the date 14/07/2010 having billing period from 26/06/2010 to 25/07/2010 Again i mail my complaint to care.[protected]@airtel.in whose reference no is 35870668.but without solving the grievance agian airtel close the complaint. Moreover Rs. 75 has been charged as Top-Up charges in my bill but no discount has been given Under such TOP-Up Scheme. Again I complaint for the same issue under same complaint no. i.e. 35870668 on dated 2.08.2010,5.08.2010. & on 12.08.2010 under complaint no. 36328270.Again my Bill No.[protected] having billing period 26.07.2010 to 25.08.2010 is Wrong but again when i lodge the complaint with reference no. 36945290 No solution is provided to me.
every three days, I receive a message from airtel that my new s subscription has been renewed, and Rs 3 is being deducted.
I have not subsrcibed and even after unsubscribing it automatically re subscribes for me, without my consent.
My mobile number is [protected]
Request that this unnecesary billing be looked into
I have not subsrcibed and even after unsubscribing it automatically re subscribes for me, without my consent.
My mobile number is [protected]
Request that this unnecesary billing be looked into
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I have problem with the Airtel customer support. they r just making Fool the public . i m wondring The Airtel is (India,s Biggest) cellualr company as i know . well I m Nitin misra nd having Airtels No [protected]. i m suffring the problem from last 2 months the problem is Over Billing of my # nd when i call to Airtel Customer care they just told me that soryy sir the system is not working due to upgradation soo we r unabel to shortout ur complain, but same time i ve recived a call from from C.C they asking for paymet sir when u ll make this payment. I am not getting then how can they ask for payment as Airtel's System is in under upgradation. And the problem i m having the airtel # from last 3 to 4 years when i get my # the billing plan was 249 sachin Invitation Plan then after some year i switch to 799 plan advance rental. some any reson i cudnt continue my 799 plan for more then 6 monts but then after my call charges itself convert into 1 Rs per call after that i convert my plan to 499 through airtel website but still i m having the same problem. The call charges is Rs. 1. so its my humbel request to Airtel pls short out my problem nd pls make his Customer care UP to Date. hoping i ll get any solution through you